Ricochet
Review of Ricochet Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Ricochet
Ricochet Screenshots
Ricochet Features
Ricochet Integrations
Customer Reviews
See why people love Ricochet
Gary M.
Verified UserRetail · 2-10 employees
Not Just Consignment Software - A solution.
Barcoding, website/storefront sync integration, layaway, reporting, a loyalty program for my customers, auto-discounts, easy access to online vendor sign-in so my consigners can see what is selling, what is owed to them and when contracts are ending, it stops the unnecessary phone calls throughout the day asking if a vendor has money to pick up.
- It is flexible
- I can make this software adapt to my business needs
- I can be a consigner, a store shop owner, a flea marketer, ebay consigner, craft store, space rentals, a retail store and so much more
- If there is an internet connection I am in business
- Ease of posting products on to the website
- I am hoping the new app with help out with this
- I would like to use one simple method to post a product directly to my website with pictures and all
- I can kinda of do it with the mobile browser but would be so much easier with a dedicated app
- I think this would help our vendors to add products
- Allow for other credit card company choices
- I prefer Square as my credit card provider so to process credit cards I need to switch apps to process the transactions
- It's a pain but not a deal-breaker
- Cost is a bit high at $109 a month and an extra $39 for the website
- So the total annual cost to run the software is almost $1,800 a year
- You save a some money by paying annually rather than monthly
Why they chose it
"The consignment and vendor feature is top class. It helps the owners use the software so they understand the needs of the business."
Carolyn W.
Verified UserRetail · 2-10 employees
The best in consignment POS software
Backstory - I am tech support for a few retailers around town. Of all the systems I deal with Ricochet is the easiest on all levels. The system is super easy to use, very intuitive, help section is very detailed and easy to understand and customer service is there at a moments notice with the click of a chat button. I can't say enough good things!
- Customer Service - Software that just works - Intuitive POS that just works
- I can't think of anything I don't like about Ricochet
Switched From
Shopify couldn't keep up with consignment vendors, allow them to manage their inventory, it was a nightmare
Why they chose it
"This product was a perfect fit for our operations. We require all of our vendors to tag their inventory with unique barcodes so consignment payout is seamless"
John W.
Verified UserConsumer Goods · 2-10 employees
Finding Ricochet was the final piece we need to start our business.
Verified reviewer
- Finding Ricochet was the final piece we need to start our business
- We looked at number of Inventory and POS systems
- Ricochet was the only one that checked all of our boxes
- Once we decided to test drive the system, the guys at Ricochet were extremely helpful via email and phone
- Can't think of any cons
- The guys at Ricochet listen to their customers and work to implement any changes that will benefit the system and their customers
Athena P.
Verified UserConsumer Services · 2-10 employees
Very helpful software for consignment tracking
Up until the format was updated we had a great handle on how to use the system to fit our needs. It has proven to be a great help in that multiple users can have access to the same information. There is however an extreme lack of communication. We were not informed that the entire format was being changed and logged in one day to a new set-up with no option to revert back. Features are also disabled or removed without letting the clients know causing navigation issues.
- This software is extremely helpful in tracking our consignors, their sales, percentages, and important data such as addresses and phone numbers
- The newer format also allows us to add images if inventory items which will be very helpful when we have more staff available to log the inventory
- It is also very helpful to be able for all users to see what inventory items are in stock vs paid out to the client as well as notes left by other users
- I don't like that the software assigns its own descriptors to each client rather than offering the user an option of using its descriptors or your own
- I understand these markers are important for the automation algorithm but not helpful for many
- Also, since we do not use bar-code scanning and enter all sales manually, the newer layout DOES NOT ALLOW us to find the inventory by our own parameters in the POS tab (ie
- client name or consignor number)
- This has proven to be a time consuming annoyance
Switched From
Access was using an in-house created database that was more difficult to share among other users with no direct cloud access for changes
Why they chose it
"It fit the bill at the time and was budget friendly."
Kristi H.
Verified UserRetail · 2-10 employees
A User Friendly Software with Exceptional Customer Support
We always feel heard by the Ricochet team and appreciate their willingness to discuss possible improvements or even explain why a desired feature may not be effective in meeting all their customer's needs. We understand that not every feature we may want is an asset for every store/shop they service. The pros outweigh the cons and we actually value their commitment to delivering a software that works but isn't overwhelmed with "bits and pieces" of features that only meet the needs of some.
- We began our consignment business with Ricochet and truly believe it played a huge part in our success and is a key to our continued growth
- Our team frequently comments on how easy it is to use the software
- Many of us have had past experience with systems that were cumbersome and clunky; in comparison Ricochet has an interface that makes it easy to train new staff
- Our new staff members quickly get comfortable and confident in using the POS which allows our team to focus our attention on better serving our customers and consignors
- As we have grown, Ricochet has evolved along with us
- The Ricochet team is constantly working on making the software better and adding features that give us the ability to do business more efficiently
- It is important to us to be partnered with service providers who are always looking to enhance their services because it enables us to also always be improving
- Their customer support is exceptional
- A team member is always readily available to assist and answer questions
- We appreciate this level of service because it allows us to offer the same value to our customers and consignors
- There are some features and capabilities we hope to see in the future
Why they chose it
"We felt that most of the interfaces seemed dated and awkward. The few systems that had aesthetics and features that were more comparable to modern retail options seemed to be loaded with irrelevant features that made use cumbersome and a little confusing .* When inquiring on the software and attempting to experience demos and trials, we frequently we're never contacted or had a chance to have a conversation with an actual person. The couple times we did speak with someone they felt very disconnected from the software as if they were just "sales reps." This was one of the biggest reasons we chose Ricochet. We were quickly contacted via phone and the conversation made us feel confident in their knowledge, quality of the software, their commitment to offering value, and the type of customer service we would receive. As a brick and mortar store with some online presence, we're in the business of building relationships with people and creating a value to benefit them -- we want to do business with services providers that have similar mindsets. *Please note we haven't researched any other software recently. We opened our store in 2015 and this was our experience at that time."
Heather R.
Verified UserRetail · 2-10 employees
Best Consignment System Out There!
It makes a HUGE difference to have my consignors have access to their accounts online so they can keep track of their items if they want to. I am more saving time and energy than I realized I would.
- I love how easy it is to use, and all the tutorial videos available so I can spend less time training my staff
- I love how available the developers are to help when I have a question or an issue
- I love all the stats and data they offer so I can easily track my top customers and consignors and stay on top of sales goals
- There are the occasional glitches but the team addresses them right away
- It's also a bit expensive with the monthly fees compared to the one time purchasing price of the other consignment software options I have used, but you do get MUCH better service for the price
- It would be nice as a small business to have a more affordable option, but I get why it costs what it does and I'm committed now
Switched From
I wanted something more secure, where my data was held outside of my computer hard drive in the event of theft or damage to my computer. I also wanted my consignors to be able to log in and check their items. InBloom was not user friendly or intuitive, and the customer service was non-existent. I had switched to InBloom from Liberty in 2014 because I wanted to be able to use it on my Mac, and Liberty is not Apple compatible. Neither of those systems are as good as Ricochet.
erica s.
Verified UserApparel & Fashion · Self-Employed
The Only Software You Need For Your Consignment Shop
Verified reviewer
- The personal one on one assistance & customer support is unmatchable
- Everyone on the Ricochet software team is so genuinely nice & supportive whenever you need customer support
- The support team is always available and has been there for me any time that I ever called for help
- They help you with any issues within minutes
- I love that my consignors can view their accounts so easily & can do so with user-friendly technology
- I have never once had a consignor unable to access their accounts or have any trouble using the software
- I have managed a consignment store in the past for five years & have now had my own shop for close to three years; so, I am very aware of the consignment business
- I am so grateful to Ricochet for meeting all the needs & wants of a consignment shop owner
- Thanks to Ricochet, my consignment business is so organized, safe, and user-friendly
- I have loved this software since day one of using it & have never had to look elsewhere
- Honestly, I really love everything about this software
- Perhaps a few features can be perfected
- but I know the team will get to any of those imperfections with the next update
Why they chose it
"Ricochet offered all of the same content as Liberty at a much more affordable cost. It was the best option for my new consignment business."
Capri W.
Verified UserRetail · 2-10 employees
Everyone Loves Ricochet!
I absolutely love this software and my vendors do too. Three years in and I will still receive emails from vendors saying how much they love Ricochet and the convenience it offers them. It has everything we need in one place - point of sale, inventory, and a way for everyone to track what has sold and needs replenished.
- We love the accessibility of this software
- We use it at our shop, at home, when we take our products out on the road, and everyone that sells with us can use it from their homes too
- This software is the most important part of running my small business
- When they recently redid the interface we lost a couple (menial) features that I used often like sorting the consignors from oldest to newest or from payout large to small within the software
- We can totally function without these things, but have missed it a little since the update
Why they chose it
"We chose Ricochet because vendors would be able to access their accounts from home which saves my staff and I a lot of time counting things and sending emails/making phone calls. We have also been really happy with the credit card processor they hooked us up with (Gravity) the fees so far have been less than using Square."
Monica G.
Verified UserRetail · 2-10 employees
Great Choice
The software overall is amazing! The representatives are extremely professional and helpful. I plan on using Ricochet Consignment Software for many more years.
I like the convenience and functionality, Having access to the software anywhere helps eliminate any errors or miscalculations
- Cost and ease of use
- As a small business owner, it's an investment to maintain
- I new updates have helped with making it easier to use
- However, there are a few areas of concern like searching
Why they chose it
"The initial cost for a small start-up business and low volume."
Christina F.
Verified UserRetail · Self-Employed
Hands down best consignment software
I have been VERY pleased with Ricochet and how it has helped me, my consignors, and my business.
- I love how easy it is to use and track my business
- It has really streamlined processes for both me and my consignors
- As a result, I have saved myself several hours of work each week
- I can't recommend Ricochet enough
Some of the reporting isn't as intuitive as I would like but I can always get help when I need it and figure it out pretty quickly
Switched From
I didn't have a good way of managing consigned inventory, running sales reports and I had a LOT of hours tied up in manually entering consigned inventory.
Why they chose it
"Support and customer service along with functionality."
Popular Ricochet Alternatives
Ricochet
See what companies are saying about Software Advice
This is very useful service. The company presents itself in a very professional manner.
Subscription Successful!
You've been added to our newsletter.
Write a Review
Share your experience to help others make better decisions.