RingByName
Review of RingByName Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About RingByName
RingByName Screenshots
RingByName Features
RingByName Integrations
Customer Reviews
See why people love RingByName
Brendan P.
Verified UserInformation Technology and Services · 2-10 employees
Brendan's Stellar review
one of the better business decisions Ive made in my career
- The support is incredible, I like that we tend to have the same technicians
- The pricing models, while competitive can be really confusing
Switched From
we became a vendor for the product and obviously want to use our own product
Why they chose it
"I was impressed with the dedication to the service side of the business, it mirrored my own."
FREDERICK J.
Verified UserTelecommunications · 2-10 employees
COMMUNION supports RingByName
COMMUNION's overall experience with RingByName is good
- COMMUNION likes the personal attention to details, given by RingByName
- RingByName values the relationship, and has demonstrated this kind of excellence throughout the years
- There are improvements the company should adopt and implement, and has not
- One example, RingByName Meet should operate seamlessly, regardless of the mobile device used, the browser used, or the amount of bandwidth available
Switched From
When we were introduced to RingByName, hearing that callers would receive a personal greeting from COMMUNION, as we were a small business, made a difference. RingByName gave COMMUNION the opportunity to grow together and receive income.
Why they chose it
"COMMUNION had a better relatiobship with RingByName, and RingByName cost less."
William P.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Not great. Ring Central is likely a better bet!
Not great. I chose this over Ring Central because of the promise of a small American company who would be easy to work with and responsive to our needs. But it's more expensive, has less functionality, and no solutions are provided when concerns are brought up. I'm torn between going back to Ring Central and dealing with infrequent calls to the Philipines for support and continuing to support our local business who reps Ring By Name. We just hang on to the hope that Ring By Name starts to deliver on its promises.
- Sometimes it works well
- I am obligated to have 40 characters for this form to be "valid
- "
- We've been complaining about a simple issue for 12 months and no one has made a true effort to correct it
- We were told this was a small company, responsive to customer requests
- Not a single request made a year ago has seen the light of day
- All three of our phones ring when a patient calls
- Once the call is answered, the phone continues to ring on the other two phones until it is picked up and hung up
- This was brought to your attention the first week we began service
- It has been brought up multiple times since
- Nothing has been done
- In fact, [sensitive content hidden] just wrote us a note saying the issue cannot be duplicated, so the issue has been resolved
- Here's the problem
- I have no idea who [sensitive content hidden] is
- He's never sat here to listen to the ringing
- 75% of my patients can tell you about the continued ringning
- And subsequently, 75% of my patients know that Ring By Name is substandard when it comes to customer service and responding to customer concerns
Switched From
thought it would be better. more accessible to help.
Yoisel G.
Verified UserInsurance · 51-200 employees
Univista Insurance Orlando
I think the experience has been good, very good management and response to our requests.
- customer service and professionalism of its employees
Just mention that there are recorded calls that we search for and cannot find, it is always solved by asking the company but it would be very good if they appeared at the time of the search
Switched From
growth and development of the company in employees, extensions, work schedules, etc.
Connie H.
Verified UserReal Estate · 2-10 employees
Helpful features
Very good. Features are very helpful with voicemails
- The e-mail and transcription of voicemails
- Sound quality is not always good
- Voicemails are sometimes garbled
Switched From
Equipment failed and could not be repaired. Our IT vendor recommended RingByName.
David J.
Verified UserReligious Institutions · 2-10 employees
Thanks for your service
GREAT EXPERIENCE! Thanks for your service.
- RingByName is easy to use and very flexible
- I have not discovered anything I do not like about the product
Switched From
Cost of service and more reliable! Great service!!
peter s.
Verified UserPackaging and Containers · 11-50 employees
not h appy
tech support answers call but cannot fix our problems
- price
not being able to call certain numbers in the US losing functionality when you made upgrades incoming caller id is intermittent
Luis H.
Verified UserLaw Practice · 11-50 employees
Great Experience with RingByName!
Overall, our experience with RingByName has been great. The system is working well for our needs, and we're thankful for the team's ongoing support in making adjustments and improvements. The assistance we've received, especially from [sensitive content hidden], has been invaluable, and we're happy with how things have been handled so far.
- We’ve gone through a few changes to our setup recently, and we’re extremely thankful to the RingByName team for their support throughout the process, especially [sensitive content hidden]
- The responsiveness and attention to detail have made things run smoothly, and we really appreciate the team's dedication
- Overall, the service has been great, but at times it can be a bit challenging to coordinate between our local technician and the RingByName team
- Everyone is very helpful, but better synchronization between both sides would make the process even smoother
Kim N.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Office manager
Always a positive experience. Very easy to use.
- Very reliable company
- Always available for any issue that arises
- Quick and friendly service
- N/A I have no cons
- I love the ease of the ringbyname service
Lillian W.
Verified UserMental Health Care · 51-200 employees
RingByName is perfect
Verified reviewer
- I like that others don't have my personal phone number to contact me when I'm not in the office
- In the app I can chose to show if I'm in the office or out of the office
- This allows phone calls to come through or not
- I can't think of any thing I don't like about it
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See what companies are saying about Software Advice
This is very useful service. The company presents itself in a very professional manner.
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