RingEX
Review of RingEX Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About RingEX
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RingEX Features
RingEX Integrations
Customer Reviews
See why people love RingEX
Aseem A.
Verified UserInformation Technology and Services · 201-500 employees
Try this hidden gem
Overall experience with RingEX has been positive. The AI features like transcription and post call summary are really helpful.
- The interface is clean and intuitive
- The mobile app remains reliably active with no missed calls or notifications
- Love the audio and the softphone functionality but the video quality in meetings can be improved
- It looks like the video quality is only 720p whereas some of the other vendors offer 4K
Verified Professional
Health, Wellness and Fitness · 2-10 employees
RingEx provides a great small business VOIP service
I am very pleased with the VOIP service RingEx provides my small business. It allows me to have a different business number from my personal cell phone, but always have my work phone with me!
- RingEX is very easy to use with a intuitive interface making phone calls and sending faxes very simple
- The pricing structure also allow us to get a great value for our business phones
- The voice to text transcriptions of voicemails sent to my email were not always accurate and led to some misunderstandings with clients
- I would definitely recommend actually listening to each voicemail and not relying on the transcription
Switched From
Google was making changes to their system, and I needed something reliable and business focused.
Aleksandar I.
Verified UserMarketing and Advertising · 2-10 employees
An alternative for a phone number for freelancers
We tried different call applications but this one was the best! I am working as a freelancer with US based company, and this application gave me freedom to call, receive calls and voice mails and get done my job very fast and easy. Easy to set up.
Inliked the voice mail option, since I am working in a different time zone, remotely
- Nothing major, just sometimes I need to re-log in
Cameron E.
Verified UserMusic · 11-50 employees
Great option and alternative to any big phone company like Verizon
Its been pretty seamless and easy to set up and use
Ring Central is a helpful phone system for our business to manage leads and staff
- Sometimes the notifications settings can get messed up without any intervention
- We have faced issues on fixing it but overall when it works well its awesome
Switched From
Verizon was super expensive for a less developed system. Way harder to use for almost triple
Why they chose it
"We liked ring centrals set up process better"
Beth P.
Verified UserHospital & Health Care · 51-200 employees
RingEX in a Pharmacy Setting
It's been great. We migrated over to Ring Central from Mitel and it's been worlds different. Definitely a better experience in EX!
- It's very user friendly for both the agents and the administrators
- It's nice to be able to fax, call, text and message all within one app
- Some of the reporting for RingEX is lacking
- Most of what I needed I was able to find though
Switched From
Limited capabilities, limited reporting and it wasn't a good fit for our organization any longer
Shannon W.
Verified UserInsurance · 2-10 employees
Great VOIP service provider
The system has been excellent and reliable.
- It is quite efficient and effective to have several key business services in one spot
- Telephony, group chat, text, fax, video conferencing
- The reporting features and analytics are also very helpful
- 4 stars because the system needs to integrate a global address feature that can be populated by admins without uploading archaic lists of external contacts (which is very difficult and not intuitive)
- Also the ability to configure the application's user interface remotely for each user would also be great
Switched From
reporting analytics were lacking and tracking is now better.
Why they chose it
"reputation and GUI and features that are included"
Connor S.
Verified UserFinancial Services · 2-10 employees
Centralizing our external communications
We use RingEX and Ring Central for all of our phone calls and meetings with customers. It is a great way to keep everything all in one place for our external communications.
RingEX is great for Ring Central customers to centralize all of the text, phone and video capabilities of your account
- We have not had great experiences with their customer support and billing teams
Why they chose it
"We do not have any other Microsoft products so were more inclined to try out another product."
Jennifer G.
Verified UserLaw Practice · 2-10 employees
Ring Central makes getting your calls across the business system easy and seemless
Overall a positive experience. It is an easy interface, makes getting calls anywhere easy, even abroad because the app allows me to receive calls if I am on wifi, and fills all our calling and texting needs.
- I like that I can get the office calls on my cell if I (or any of us) are out of the office, and can even transfer back a call to someone who is in the office
- I like that the system includes texting because many of our clients prefer text to email so we can still use the business line for text communication with these clients
There used to be some glitches with the app, it would restart or sometimes the app signal was not so strong but that seems to have gotten much better
Switched From
We often ran into service issues and they did not have good customer service
Jonathan B.
Verified UserNon-Profit Organization Management · 51-200 employees
RingEx Review from a Daily User
It has been great. The navigation part of RingEx is very compatible and easy to work through. I have not reached out to customer service yet but that might be considered a good thing!
- The idea you can transfer calls to anyone in your organization by just searching them up
- The idea of just being able to have a secondary phone on your computer versus a physical phone is so helpful
- There have been times where it bugged out, and I wasn't receiving a call
- Additionally, there were times when the call dropped randomly; however, this might of been to internet problems
Marcus M.
Verified UserTelecommunications · 51-200 employees
RingEX Review
Overall my experience with RingEX was a little bit challenging at times, I ended up using Chase as my main platform, but I will still use RingEX as a secondary option.
One thing that stand out to me about using ringEX is the ability to see the number of calls made, also the ability to disposition each call, letting me know if I didn’t get ahold of the person
My personal experience with RingEx on my work computer is that I noticed some Lag in my calls, that was a consistent issue with ringEX on my work Computer
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