ROLLER
Review of ROLLER Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About ROLLER
ROLLER Screenshots
ROLLER Features
ROLLER Integrations
Customer Reviews
See why people love ROLLER
Adam M.
Verified UserEntertainment · 201-500 employees
ROLLER is the One-Stop-Shop For Ticketing and Event Management
If you're reading this, you're on your 2nd or 3rd attempt to find a ticket management system. We tried many, many solutions over the years and nothing compares to Roller. You'll find that as you implement, features you thought you wouldn't use become easy additions. The scheduling and time-based ticketing is powerful and will meet your needs. The online checkout, which is very mobile friendly, is a great experience for guests. Yes, Roller will cost you a monthly service fee in a world where most ticket vendors make their money on CC processing fees, but it's worth it. It's a premium system that will elevate your venue. I've implemented it twice now for clients (One Theatre and One Theme Park) and it performed flawlessly.
- Roller is the complete package, the total and real deal
- It's easy to use, and has everything you need to run a small ticketed event (Roller Lite) all the way up to a complete Theme Park (Roller Pro)
- There is currently an ability to securely store credit cards for membership, but not for regular guest tickets
- It would be helpful for our business as we frequently upgrade tickets and need to collect payment often over the phone
- The Android app for checkin isn't the best and we opted to use Microsoft Surface devices instead
- The UI is amazing, but it cannot be viewed on mobile devices and doesn't allow you to print a booking screen without first exporting it to PDF
Switched From
Overall, the ticket software we used previously was too basic and we needed more flexibility in our ticket issuing, a better online checkout experience, and better support for Groupon and pay after services. Roller delivers all these and more with waivers and other integrations that were critical to our business.
Why they chose it
"Roller is just simply the best mid-tier theme park management system out there. No, it's not at the Disney or Universal level, but any mid-sized park, family entertainment centre, or in one of my client's cases -- a theatre that does a lot of group bookings, Roller is the clear winner on price, features, and support. Oh, I didn't mention support above. Let's talk about 3-5 min response times on average -- yes, for real -- they are nearly instant. There is just no better product out there. As you can tell, after almost 3 years using the product, I can definitely say I'm a fan."
Cameron W.
Verified UserEntertainment · 11-50 employees
Roller saved my Business.
Roller literally saved our business when our previous POS supplier switched us off just as school holidays were starting. Operating a Trampoline Adventure Park, this was catastrophic to our business. After being referred to Roller by a friend of ours, Rollers amazing team were able to get us set up and operating ON THE SAME DAY. Still to this day, their platform has yet to fail us ( as the previous POS company did time and time again ), and their ongoing training and support have simply been amazing.
- Easy user interface face / platform, Unbelievable personalized support, Great value
- Secure, Prompt Payment processing and waiver system
- I am yet to find an issue with Roller
- The only problem we had was not utilizing their system first
Switched From
We were let down by Venue Sumo, Their platform constantly had issues with waviers, restrictions, plus they just switched us off in the middle of trade before a peak period. Roller have literally changed our world. Saved us with a Proven, Reliable platform and support network.
John P.
Verified UserEntertainment · 51-200 employees
LET'S HOLD YOUR FUNDS
OK. Was very proactive up to 6 months ago in developing and sorting out issues. Over the last 6 months not much development.
- The ability to make timed group bookings by creating resources
- Can send booking directly to customer
- ITs integration with Volare now Roller Karting
- There has been no real improving in the last 6 months like promised
- We can't time items for sale e
- g
- Happy hour lunch time specials
- Promised membership would be great for our business but it doesn't work in our environment
- Roller has been very slow to respond and offering no solution With Roller payments our funds are held for days
- Every other eftpos co pays daily
- Other Karting venues have left Roller
- We have a second venue and are not convinced to change to Roller
- We are about to open a third and are giving thought to options
Switched From
Client management and online bookings. tracking booking
Why they chose it
"We have a complicated business and Roller promised development"
Kimberly H.
Verified UserEntertainment · 51-200 employees
Rolling Smoothly with Roller POS!
We've been using the Roller POS system and have been thoroughly impressed with its performance and user-friendly design. One of the standout features is its ease of use—both staff and management quickly adapted to the system with minimal training, which helped streamline our day-to-day operations. The real-time reporting capabilities are another major advantage. Having instant access to up-to-date sales and performance data allows us to make informed decisions quickly, helping to improve both efficiency and customer service. Additionally, guests have consistently given positive feedback about the online checkout experience. The process is straightforward, intuitive, and hassle-free, which greatly enhances the overall customer experience and helps drive repeat business. Overall, Roller provides a reliable, efficient, and user-friendly POS solution that supports both operational needs and guest satisfaction.
Ease of use for team and guests creating new tickets is a breeze guests find check out easy to use Real time reporting
So far, I haven't found anything I don't love about the platform Only thing I wish we could control more is designing the emails we send to guests for confirmations
Switched From
Guests ease of use is better, better integrations for our Arcade Center edge was very clunky and outdated Roller has and updated modern feel
Maddison E.
Verified UserEntertainment · 201-500 employees
Impressive Improvements and a better Roller experience every year (Thanks [sensitive content hidden] !)
Roller has become a core part of our operations, and we’re very happy with how far it’s come. While it’s not yet a complete all-in-one solution, we’re confident it’s heading in the right direction. With continued improvements, particularly around event management and their food and beverage systems, we can see ourselves running our entire business on Roller.
- Over the years of using Roller, we've seen a significant improvement in one-on-one support and account management
- There was a time when we seriously considered moving away from the platform
- However, we chose to stay, and are glad we did, due to the steady enhancements in the ticketing system, payment portals, and the increased engagement from our account manager, who has made a conscious effort to be present and work collaboratively with us on solutions
- THANKS [sensitive content hidden]
- One of the biggest improvements has been in payment processing
- The ability to identify payments linked to specific bookings and guest accounts, track spending over time, and issue refunds easily has played a critical role in streamlining our operations and improving the guest experience
- While Roller isn’t fully customisable, we’ve appreciated how tailored solutions and thoughtful adaptations have been introduced to better suit the unique needs of our business and how we sell our products
- We’ve particularly valued the introduction of price rules and schedules over the past seasons
- These tools became essential in the post-COVID environment, where managing guest bookings, capacity, and queues became more important than ever
- The progressive checkout has also been a game changer
- Not only is it visually appealing, but it’s far more user-friendly compared to the previous format
- It enhances the overall customer experience and aligns well with modern consumer expectations
- We’ve also seen great success with the online party package system
- Allowing guests to purchase and manage their own bookings has led to a noticeable increase in party sales, while also reducing the administrative load on our team
- If you had asked me a few years ago, I could have easily written a page and a half outlining the things we didn’t like or appreciate about Roller
- However, as the platform has developed over time, that list has steadily decreased
- One of our earlier frustrations was being limited to selling tickets as a standard product
- With the introduction of schedules, improvements in stock product functionality, and now the implementation of price rules, our experience with ticketing and the overall system use has significantly improved
- That said, there are still areas where we’d love to see further development, particularly in how events are booked
- We currently rely on external software (Priava/Elite) to manage and invoice event bookings, as Roller’s event management features aren’t yet at the level offered by those systems
- We’re hopeful that as Roller continues to evolve, it will eventually allow us to run all aspects of our business (food & beverage, ticketing, event management, lockers etc
- ) within a single, unified platform
- Another area we’re keen to see improvement in is guest account management
- Specifically, we’d like guests to have more autonomy in managing their bookings
- For example, being able to change their visit date without needing to contact our team via phone or email
- This was a feature we were expecting last season, but unfortunately, it wasn’t implemented successfully
- We’re hoping to see it available and functioning smoothly this season
Why they chose it
"We chose ROLLER because it offers a more comprehensive, all-in-one platform tailored to our theme park’s needs. Its ticketing, scheduling, and progressive checkout features handle capacity and bookings better. Plus, strong account management and plans to integrate food, events, and more aligned with our long-term goals. There's also the support that is within Australia whereas, at the time, the only support for VivaTicket would be international."
Elisabeth P.
Verified UserHospitality · 11-50 employees
Overall worth the value
Overall, our experience is good with roller. However, there are some challenges that are still there that need to be overcome by the company such as noted above.
- I really enjoy the easy to use nature of the POS machine and vending manager for all my staff
- I also really enjoy how easy it is for a guest to purchase tickets through our online ticketing system
- Customer support was a problem in the very beginning but the last year or so with the new system it seems to be a lot faster and we get answers a little bit quicker
- We have had a lot of connection issues and payment processing problems over the last year
- I also wish that the inventory reporting and system was a bit more comprehensive
Switched From
He wanted a more comprehensive product and something that allowed us to see our business as a whole
Why they chose it
"For the value and all of the different features, we felt that this was a better choice for a business"
Jared W.
Verified UserEntertainment · 51-200 employees
Empty Promises
Overall, I'm not impressed. Things constantly change on this platform and it's difficult to keep up with all of the changes. For the astronomical fees Roller charges, support should be better and more consistent with solving issues AND on boarding. This platform has the ability to be GREAT for GM's and owners but the compatibility lacks with what GM's and owners are looking for.
- - Online portal for customers
- - Add on's for jump time and party packages make it easy for parents to know what we have thats an additional add on
- - Easy check in process with online tickets
- - Reporting isn't consistent or accurate
- - Training now going remote eliminates the ability to get ahead of issues
- - No clock in/ out feature to help GM's track their #1 expense that is within their control
- THEIR PAYROLL
- - Support center is a joke
- I've had to figure out CC processor issues every week with no help from Roller support
- - Trainer didn't take training at MY pace, and assumed I have looked at the system before ever being introduced to it
- - Transitioning from one system to the other SHOULD NOT be as difficult as it was with C
- E
- Waivers didn't carry over
- Gift card numbers went missing
- It was a horrible transition
- - Birthday party reporting
- HORRIBLE
- Should be able to scroll between months to make running audits easier
Switched From
Ownership change and corporate forces all new franchises to switch to Roller.
Amanda N.
Verified UserNon-Profit Organization Management · 2-10 employees
Keep Looking
If I had to pick again I would not pick this system. The sales staff made promises the software does not deliver and I have not found the support to be helpful with any of the back office items I have brought to them.
- The customer facing side of this works better than our old system
- I like the digital tickets and the ability to book events online
- It doesn't do everything they promise and it is very complicated to do certain things
- Their support is not helpful
- It does not calculate sales tax accurately
Switched From
We wanted to use one system for online ticketing, events, and point of sale. We also used Revenu/Cocard for our POS but it was not listed above.
Why they chose it
"Roller made promises that it did not keep to secure our business."
Jake M.
Verified UserEntertainment · 11-50 employees
Roller makes the attractions industry a total breeze
From the start, I believe Roller has been the best choice for our company, as they have consistently addressed all issues we have faced, and guided us through the set up process. Employees have picked up on Roller without much issue at all.
The vast majority of Roller's apps and features are very intuitive, which makes training a total breeze for new hires, and helps manage the day to day operations of an attraction fairly easy
- Prices and fees are high, which is what you get for a top tier product
- Moreover, I would say there are some features missing in terms of translation that would really help in multilingual environments
Why they chose it
"More refined system, less negotiation necessary to meet desired price."
Allan G.
Verified UserEntertainment · 201-500 employees
Satisfied with room for improvement
I would say somewhat satisfied. Although there are some obstacles, especially in online booking. The enhancements, updates and sharing the pulse report is very useful. I hope you can share the recorded webinar too for those who cannot attend due to the time difference.
- Value for money & User Interface
- The continuous enhancement, upgrade and accessibility
- The response time of the customer support
- Limitations on payment method
- Currently, limited to Visa & Mastercard Looking forward to seeing an integration with RFID wristbands
- Limitation to link the waiver holder in multiple venues in the same country
- Complex waiver system
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