Rosemark
Review of Rosemark Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
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Customer Reviews
See why people love Rosemark
Daniel S.
Verified UserIndividual & Family Services · 51-200 employees
Five stars for Rosemark.
HomeJoy of Kalamazoo has been using Rosemark since 2016. We needed to upgrade our systems at that time and it was a huge upgrade. I looked into another software system which was saying they are the next best system in 2022 and found it was not as functional or easy to use.
- They have continuously improved their system roling out the second version of their caregiver app just over a year ago
- I cannot say enough about their customer service
- They answer our calls and answer our questions quickly
- Their email support has been equally responsive and supportive
- There is a learning curve for my schedulers
- They must do the tutorials, because the desktop version of Rosemark is not as intuitive as the web version
- The desktop version is much faster and easier to use once you have learned the process
Switched From
Improved function of careplanning and visit verification.
Vanessa H.
Verified UserHospital & Health Care · 11-50 employees
Mark of Excellence
The Best decision as a Small Business Owner, they Truly have my best interest
- As a homecare provider, it is and was very important to have to Best Service Provider in the Industry and there comes Rosemark
- Life has Never been simpler Everything that is Necessary in ONE Bundle Service Unspeakable
- Always get Positive results in various situations Rosemark is there
- I actually have no Cons
- Unbelievable
Switched From
After several signs of inconsistency it was inevitable to seek another provider to illuminate excessive office hours to correct many issues.
Moises P.
Verified UserHospital & Health Care · 51-200 employees
Needs updating
Love the staff - the program is very limited and does not accommodate changing needs. TIME TO UPDATE THE FIELDS
- At the time it was easy and seemed to meet our needs
- Support Staff is excellent
- Rosemark does not get updated
- Simple things like multiple phone numbers and email addresses are not accommodated in the base program
- when it is requested they say it is on the list to be updated, yet it never happens
- I'm wondering if they are actually getting out of this field of service as it is so outdated
Why they chose it
"Customer support was the best feature."
Cecile Sutherland C.
Verified UserHospital & Health Care · 11-50 employees
President/Owner
Very professional team. Timely response to questions. They will continue to walk you through concerns without making you feel incompetent
- The timely and professional response from the IT team
- They go above and beyond to make sure that the company's questions/concerns have been addressed
- Not much
- Been with them for over 13 years and have never thought about leaving them
- The only issue I have had over the 13 years was with 1 employee who did not have the best customer service and patience when assisting me
Jill S.
Verified UserHospital & Health Care · 51-200 employees
Flexible System for accurate Scheduling
This system provided the billing and payroll flexibility we needed at the time we converted. Since that time we have been overwhelmed by the outstanding customer support we have received. They continue to enhance the system capabilities, adding EVV capabilities, adding features related to the loss of the "Companionship Exemption" and modifications to Wage and Hour rules and regulations, providing Forms required by State and Federal insurance and benefit providers, mobile based phone applications, and electronic texting capabilities to reached our employees in fast and efficient ways.
- This system is very flexible so that features and use can be customized to conform to the users needs
- For example we use the Pending and Completed Tasks to A) monitor employee performance B) follow-up on operational tasks and C) establish weekly and other periodic accounting procedures, among other things
- Also we have different types of service and can establish different pay and bill rates at a global level or down to the customer and employee level
- The flexibility of the system allows each company to manage their business based on their needs and prioritites
- Reporting, at least the canned type is somewhat limited
- You are able to export the data into other applications such as Microsoft Word and Excel and build reporting that suites your needs, however the system provided reports are limited
- I believe because the system is so flexible it would be difficult to develop a lot of reporting because many of the users are using features in different ways
Switched From
We worked closely with this company on 'billing in advance' interface to Quickbooks over a decade ago. Once we assisted, provided input and beta testing, when they rolled the product modifications out they increased their pricing dramatically. They failed to recognize our contributions to their product enhancement.
Why they chose it
"At the time, Rosemark was one of the few Web Based Scheduling Systems. Most of the systems at that time were desktop based. We believed in the long term flexibility of the web-based system."
Tammi M.
Verified UserHealth, Wellness and Fitness · 11-50 employees
A terrific move to Rosemark
Our electronic billing has been transformed through our switch to Rosemark. Before Rosemark, we sometimes had to wait months for payment from the VA, and now the VA typically pays us within ten days. Since we have been a consistent customer of our electronic biller for years, we know that the problem must have been on our software provider's end.
- We really appreciate the following features: 1
- customer service is fabulous 2
- the flexibility to change rates and make adjustments to shifts 3
- the ability to view invoices before sending them to QuickBooks
- There are a few things that would be helpful to us that we cannot current do: 1
- export a veteran claim by individual or by a selected batch 2
- choose hours of the day for pay/bill rules (e
- g
- , we pay OT rates for Christmas Eve and New Year's Eve from 5p-midnight) 3
- a report which summarizes travel time for a selected period 4
- a pop-up menu which lists caregivers who are eligible to serve a selected client that is ordered by distance from the caregiver's home address to the client's address 5
- a report that would help us to determine the amount of nonbillable mileage to pay to caregivers Also, one cumbersome process is creating a CSV for a payroll export
- It is a little counterintuitive and "tech-y
- "
Switched From
We made the switch because of poor customer service from our previous provider which resulted in a significant payment delay from the VA and ongoing problems in posting payments into QuickBooks.
Why they chose it
"We chose Rosemark over other options because of our interactions with [SENSITIVE CONTENT HIDDEN]. She was knowledgeable, smart, innovative, and responsive, and she assured us she would walk the entire onboarding process with us personally...and then did so."
Kelly L.
Verified UserHospital & Health Care · 11-50 employees
Worth the move to Rosemark!
Overall experience has been great because of top-notch customer service! (Might have been a frustrating experience without the AMAZING customer service.)
- 1
- Customer service is NUMBER ONE
- 2
- Flexibility to make adjustments on shifts, when needed
- 3
- Reliability in creating CSV for payroll
- 4
- Once it's learned, it is incredibly useful
- 5
- Easily able to fill multiple shifts with a simple "highlight" and "apply"
- 6
- The caregiver app is great for checking in/out, viewing schedule, shift offers, and client info
- 1
- Not very intuitive for use - more set up for a programmer
- 2
- Unable to breakdown travel time and print a report summary
- 3
- There is no cutoff for pay-bill rules in the middle of the day
- 4
- Cannot export veteran claims by individual veterans
- 5
- Cannot easily override scheduling overlaps
- 6
- Does not alert for travel time needed if two shifts are accidentally butted up to each other
- 7
- Unable to calculate non-billable mileage
- 8
- Not able to have secure, on-going text conversations within the app
Switched From
1. Their customer service is TERRIBLE. 2. They charged for services they could not deliver. 3. They repeatedly lied about "looking into it" every time we called. They, in fact, most certainly did NOT. 4. I spent 1-4 hours with a customer service rep EVERY WEEK FOR A YEAR trying to iron out a HORRIBLE mistake THEY made with our Veteran export transmittal, which resulted in a yearlong struggle to recoup $60,000 in services provided by my company.
Why they chose it
"CUSTOMER SERVICE"
Debbie H.
Verified UserHospital & Health Care · 11-50 employees
Customer Service is Key
We began using Rosemark 10 years ago when we were a small company. Rosemark and their outstanding team of programmers, tech supporter and owners have been an integral part of our growth.
- The software is user friendly
- The mobile applications are easy and convenient
- The reporting systems interact with Word and Excel seamlessly
- The notifications are accurate and can be set to multiple users
- The thing that sets it apart from the others is the customer service at Rosemark
- When I have had issues with the software, I have called Rosemark and the problems are fixed
- After 9 years of use, they have not failed once to address my concerns
Switched From
We began with Rosemark and were wooed away by the fancy new features in AxisCare. We were treated poorly by their customer service team and discovered "fancy" doesn't always mean better. We returned to Rosemark who incorporated the new industry models into their system in a manner that was sustainable.
Why they chose it
"At the time that we purchased, Rosemark was the only internet based product."
Shelley B.
Verified UserHospital & Health Care · 11-50 employees
Software Review
Scheduling has become so much more efficient since we started using the Rosemark System. We can build better schedules and communicate scheduling changes with our care giving team with the use of this software.
- The customer support from the Rosemark Team is outstanding
- No matter what questions or concerns we have, we consistently receive top rate service
- We also really appreciate the integration with QuickBooks for ease of payroll and billing
- The Rosemark System has saved us hours in payroll and billing efficiencies
- I wish more of the reports could be sent via excel to allow for agency customization
- Most reports are in Word format
Switched From
Our previous software was not as robust as the Rosemark System. We saw the benefits the scheduling software added to the efficiency of our Agency. We were also looking for a System that would incorporate the billing and payroll complexities we were experiencing.
Why they chose it
"The benefits, features and customer support stood out above all other options we were considering. We couldn't be more pleased with our decision."
Amy T.
Verified UserHospital & Health Care · 51-200 employees
Highly recommended
Overall I have always been very happy with Rosemark, especially when the [sensitive content hidden] used to call me to ask how things were going. I thought that was a wonderful, personal touch!
- Rosemark's customer service is spectacular
- No matter what time of day it is, they answer our questions and help fix whatever bind we've found ourselves in
- Cost keeps rising which is frustrating
- Also, there are some features that other vendors have that I wish Rosemark had
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