Salsa Engage
Review of Salsa Engage Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Salsa Engage
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Salsa Engage Features
Customer Reviews
See why people love Salsa Engage
Blake P.
Verified UserPerforming Arts · 11-50 employees
The "favorite child" of the Salsa family
I wish that the Salsa family would update the CRM platform to match the workflow, UX, and ease of use to its sister product Engage, which is extremely well-designed. I love working on the Engage platform and hope to see more updates as time allows.
- This is the better of the Salsa products
- It offers a "mini CRM" that, while less comprehensive than its sister software Salsa CRM, offers enough functionality to feel like a CRM; additionally, its connectivity to the CRM platform makes it an extremely useful, multi-layered marketing tool that offers solid email, content, and social capabilities, in addition to good fundraising tools
- The only flaw would be with their P2P program which doesn't offer very extensive coverage on personal progress bars, public-facing donor info, or easy-to-navigate user capabilities
- Additionally, I wish Salsa Engage would offer a link to some sort of ticketing software in order to make our events flow better
Switched From
Our organization grew out of DonorPerfect and wanted a tool that combined multi-level marketing and CRM capabilities.
Why they chose it
"Salsa Engage made the most sense as it was the most powerful of all the other software platforms we explored."
Laura F.
Verified UserNon-Profit Organization Management · 2-10 employees
All in One Marketing Platform
Salsa is good, but could be much better if only there was an investment to modernize the platform, standardize common functions, and add additional bells and whistles to improve the likelihood that their existing clients will remain in this highly competitive space.
- Salsa Engage is an all-in-one platform which is good for a small or hybrid staff
- There is one console to handle email flows, texting, forms, events, petitions, and peer to peer fundraising
Salsa Engage can be a bit clunky, and there needs to be simpler standardizations to forms and fundraisers that optimize the supporters experience
Switched From
We were looking for a more robust platform that could handle the communications aspect for client engagement.
Why they chose it
"The all-in-one application and at the time (2017) they had helpful customer service to help us migrate to the platform and sync with Salesforce."
Jacqueline L.
Verified UserHospital & Health Care · 2-10 employees
Does what we need but have come across many, many issues
We still use this software because we're already signed on and it does what we need. However, I have been very frustrated with it for some time.
- Helps us do all of our engagement in one platform whereas we had multiple softwares before
- Like the 'all in one' aspect of it
- Good support team
- Many issues and lack of simple necessary functions
- Email formatting issues, preview issues, viewer interface sorting issues, cumbersome editing, social media publishing is cumbersome
- Overall, found many aggravating issues
Brittany P.
Verified UserNon-Profit Organization Management · 11-50 employees
Salsa is a GREAT Option for Non Profits with a Budget
very positive. they listen to feedback on how to make the system better and investing money into developing it. will work with you to resolves road blocks you might have and create work arounds if needed.
- customer service is an asset
- You can get someone on the phone to answer your questions and also a quick response via email
- they do a good job investing in updating the system to bring more functions to it
- for the price points a great tool that non profits can use for a variety of functions, eblasts peer to peer, donation pages
wish they had a live instant chat option for questions and also more monthly trainings and how other non profits are using the system to spark networking and be a resource in the industry
Switched From
Kindful had horrible customer service, could not get a timely response on questions . in ability to customize simple things on peer to peer , not flexible or open to input on how to make the systme better
Why they chose it
"price was best for the functionality"
Caitlin C.
Verified UserFund-Raising · 11-50 employees
Salsa Review
It was easy to use and relatively intuitive. I had a great experience and service was good as well.
- It was easy to pull information out of the system
- It knew what datapoints to provide and gave an overall summary, I didn't have to sift through detailed reports
- I think it likely duplicated some metrics
- For example if I was looking at new donors per campaign but perhaps they donated to multiple campaigns it would have told me it was a new donor 3 times
Verified Professional
Non-Profit Organization Management · Self-Employed
Stay away from SALSA!
HORRIFIC! Do NOT use this platform! It is a nightmare, and after being bought by Bonterra, even worse!
- Thank you receipting from online gifts gave us some good flexibility
- Emails were easy to deploy
- EVERYTHING else was a nightmare
- We can't get in touch with management when there is a management issue
- When we signed on, they promised phone support
- Did not get phone support until 4 years later
Switched From
eTapestry was purchased by Blackbaud, and they raised the prices and reduced the support we had. This WAS an amazing CRM for small and medium NPOs.
Jessica F.
Verified UserMarketing and Advertising · Self-Employed
Not My Favorite for Email Marketing
I use Salsa to send monthly newsletters and occasional standalone emails to supporters of a non-profit I do marketing consulting for.
- I like that it integrates with Salsa CRM
- That's about it, though
- Pretty much everything
- The user interface--while greatly improved recently over what it used to be--is clunky, outdated, and not user-friendly
- It looks like a drag and drop editor, but it's far less intuitive than one would hope
- Everything is 10x more complicated than it needs to be
- Having used other email marketing platforms, this one is definitely my least favorite
Switched From
I didn't make the choice. I wish we hadn't switched.
Kalyn H.
Verified UserGreat drag and drop system!
We can combine all of our external communications including event pages, donation pages, and email marketing into one platform!
Love the easy marketing platform engage has built with the ability to craft visually dynamic emails and all of our event/fundraising pages
The company does quite a few updates, which is great, however, sometimes these cause a bug in the system and it will interfere with functionality temporarily
Grace B.
Verified UserNon-Profit Organization Management · 11-50 employees
Hard(ish) to learn, but great functionality
Our nonprofit uses Salsa Engage for grassroots advocacy, fundraising, communications, and event planning. Being able to combine four different services into one integrative platform has saved the organization countless hours and effort.
- Salsa Engage really seems to do it all
- We use it as our grassroots advocacy platform and are able to track interactions from our campaign
- This allows us to collect tangible data about how many people called, emailed, or mailed their representatives
- Salsa Engage has also replaced our giving pages, Eventbrite, and MailChimp
- It's been so great to have one platform for all our communications and be able to track and connect everything
- When things get complicated, customer support is usually a 10-minute hold and are able to walk me through it
- Setting up Salsa Engage and CRM took FOREVER
- I didn't have a whole lot of time set aside to set it up, but even if I had, I expect it took at least 20 hours
- Now that it's set up and I've completed the online training, I still find hidden issues with just about everything it does
- The good news is customer support is always able to explain exactly what I need to do to fix it
- I know eventually, I'll have worked through all the issues and will just know better
Verified Professional
Chemicals · 11-50 employees
Great external communications platform!
Chemicals
Salsa engage is the external marketing and communications product that offers great drag and drop designs for email blasts and event pages alike
- The integration of events to its online CRM software is a bit messy and confusing
- This could use some improvement, particularly for ticket sales
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