ServeManager
Review of ServeManager Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About ServeManager
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ServeManager Features
ServeManager Integrations
Customer Reviews
See why people love ServeManager
David Edward O.
Verified UserLegal Services · Self-Employed
ServeManager Review
I have been very satisfied
- I used to be a computer technician so it is easy to get used to
- I like collaborating and I like the ease of use
- I think the updates are good
Switched From
Because I own my own business and Proof is not accommodating for this function
Nneka O.
Verified UserHealth, Wellness and Fitness · 5001-10000 employees
ServeManager is an Excellent IT Service Management Software
Overall, my experience with ServeManager as a new user has been great. I have been able to quickly adapt to the software after switching from Cherwell.
- As a newly implemented ticket management system, ServeManager is an excellent software choice
- I like that it's easy to navigate as a new user
- So far, I can't think of anything that I don't like about ServeManager
Switched From
My organization periodically switches its IT Service Management software.
Alan R. J.
Verified UserLegal Services · Self-Employed
A must have for process servers & Constables
The largest benefit is keeping my business finances in order. I can now stay on top of who has paid and who hasn't. I used to be at a few thousand dollars on open invoices. Now, thanks to their account aging report, I can stay on top of customers that don't pay timely. The integration with stripe has been awesome. Many of my non-local customers love paying online. The rates are in-line with everyone else out there. Customers also love the automated updates when there is an activity with their case. Happy customers return!
- So many reasons to love this software
- I would truly be lost without it
- I like how everything is organized
- It tracks all by serves, does the billing, generates reports (even specific court forms) and the dashboard lets me keep it all in check
- I do wish it had a few other features
- But good news, they are always updating the software
- I would like to see a field sheet in the format of a #10 envelope
- That way we can have a handy-sized field sheet that holds the documents in it or can be paperclipped for larger jobs
Joan W.
Verified UserLegal Services · 2-10 employees
Process Server
I have had a wonder experience with ServeManager. I talked to them about specific forms I needed integrated for specific clients and they set the forms up so that everything worked perfectly. They have helped my business grow and grow.
- I use Serve Manager daily as I run a process service business
- Serve manager allows me to interface with my servers and clients and I am able to store all info on a serve in one place - in my job on serve manager
- I can upload emails and documents
- I can utilize the mobile site which will allow me to upload photographs into the job that also has the GPS coordinates and a date & time taken
- My clients like it in that they can upload and assign jobs to me from their desktop
- I could not do my job with ServeManager
I wish there was another date field in which we could place the depo/hearing/trial date into that we could see as well a our follow-up date
Why they chose it
"I had used PST at another firm but changed to Serve Manager there as well. Serve Manager let me set up and be ready to go immediately without having to create every form from scratch and other things. I also didn't need a server - I can log in from any device."
Chris C.
Verified UserLegal Services · 2-10 employees
Love this!
This organizes my service of process business! Billing, jobs, contracting jobs out, managing customers... EVERYTHING.
I like that this not only makes the serve process easier, but it integrates billing, affidavits and customer updates in a super simple process
- Setting up the customer accounts
- I want more control over adding and removing the customer access
- I don't want the customer to have to add users for every single paralegal or attorney
- I don't add them so that one of the paralegals have to play an administrative role for my management software
- Some of the firms I have get some turnover and they have many lawyers, paralegals and admin staff
Why they chose it
"cost and great reviews. The free trial showed me the value, I was hooked."
Chrissy P.
Verified UserLegal Services · 2-10 employees
User friendly
Super easy to use, always evolving and the staff is super helpful and accommodating. I recommend it to other servers!
- Very easy to use and straight to the point
- There is no app for ServeManager
- That would really be my only suggestion
- Makes life easier for the servers out in the field
Switched From
Time Matters was a ton of extra steps and not made for process service.
Why they chose it
"ServerManager was a bit more user friendly/easier to use."
Jeremy H.
Verified UserLegal Services · 2-10 employees
Excellent Software
Overall it’s been an excellent experience. If I’ve had any difficulty using features customer service has been very helpful in giving me directions to a solution
- ServeManager allows you to work on every job fro start to the invoice being paid
- I would like to see a mobile app
- It’s relatively easy to sign into the mobile site but I think it would increase productivity for Servers to have access to an instant app
Why they chose it
"Ease of use along with other companies using it with the ability to share jobs with them."
Michael R.
Verified UserServemanager is the leader in automation software for legal firms
Secure Online Document Management, Integration with every app I use on a daily bases and Customer Support that is out of this world.
- I love how I can sit back and watch jobs flow into my account with an easy to use interface and affidavits that fill themselves out from the service details entered in the field and with customer log in access we can move from old and tired to easy and automated
- Thank you Servemanager
- I use serve manager for court filings as well as serves and eFilings
- I wish there was a way to attach a file to a note and share it with my client
- I've mentioned this to the awesome customer support staff at Servemanager and I'm excited to hear that Servemanager is constantly upgrading their software
- They added recently added "Server Pay" so now I can keep track of how much I owe my servers in the field
Michael B.
Verified UserLegal Services · 2-10 employees
Serve Manager for Process Serving
We are very pleased with ServeManger. I've used many other process serving software over the passed 12 years and I can say this is the most user friendly system I've used to date.
- The fact that it is web-based is very important to our business
- Being able to check status, update jobs or enter new jobs on the go using our laptop or ipad saves us tons of time
- Being able to collaborate with our clients in real time about a job is also a great feature and keeps us connected with our clients
- Hook up our ServeManager account with Strip was one of the best things we could of done
- We can bill our clients and have they pay online with just a click of a button
- I am looking for more search features being added in the future
- It would be nice to search jobs by address or by the actual person served
Joseph J.
Verified UserLegal Services · 11-50 employees
Game changer for our company. Software is great, people are even better!
We're more efficient, have been able to reallocate staff to other positions and our profits have never been higher. The analytics we get out of Serve Manager have helped us make some really well informed decisions about what direction to take our company.
Very Intuitive/ training new staff on the platform is easy Streamlines process for handling paperwork Flexible proofs of service/ documents Easy uploads for client documents Great client interface Customer service is excellent Easy to track open jobs
- There are some features we'd like that aren't available yet
- That being said, they are constantly adding new features that we didn't even know we needed until they gave them to us
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