Smartsupp
Review of Smartsupp Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Smartsupp
Smartsupp Screenshots
Smartsupp Features
Smartsupp Integrations
Customer Reviews
See why people love Smartsupp
Danny L.
Verified UserEntertainment · Self-Employed
i approve of the ease of use of this app!
excellent service! this app is awesome! the epitome of cool!
- the ease of implementation
- the way this app is so awesome in design and scope
- it trumps all competition in it's attempts to satisfy every need and want
- the free plan was too limited
- i wish i had the funds to make smatsupp free for everyone
- i would single handedly pay millions if i had it
- to gift anyone full access, forever
Why they chose it
"ease of implementation!"
Verified Professional
Business Supplies and Equipment · 11-50 employees
Fantastic live chat service
We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide additional support for people browsing our site. It so far has far exceeded our expectations. Within the first week, we helped facilitate nearly a dozen orders and interacted with over 100 people on both of our websites.
- Of course, the free account version may be the best one out there
- The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services)
- Conversations work great
- Since it is a browser-based chat, set-up time for multiple CSR's was very low
- Detailed visitor information is a fantastic feature as well
- Automatic messaging also helps spur conversation when visitors land on certain pages, etc
- Some of the UI and settings can sometimes be wonky
- Compared to other chats, there are far fewer features that can be utilized, making it more of a bare-bones chat to use (which isn't really a bad thing)
- Their company is based in Europe, so you need to keep that in mind when using their customer support
Why they chose it
"Price point was the main reason. A lot of the chat software that I saw makes you pay for every agent. Pricing racks up fast if you're adding 3-6 agents to facilitate two websites. Smartsupp includes 3 agents for free and allows for agent jockeying if someone is out."
Stephan N.
Verified UserFishery · 2-10 employees
Got to exspensive
We are solving communication issues
- I like that you can close a sale on the go mobile
When i started it was 15 dollars now it is almost double making it very unafforable for most south africans
Why they chose it
"was afforable"
Marc P.
Verified UserConsumer Goods · 2-10 employees
Good software, but the pricing structure does not always apply to us
We are happy the way it works.. Not much to complain
- Pretty simple to use
- You get the necessary steps quickly
A renewed Magento Module would be nice, as it would help people to use it without trying to implement code into CMS
Why they chose it
"The free version got us started and later on, we decided to switch to the pay version when we needed more flexibility"
Krystian P.
Verified UserRailroad Manufacture · 11-50 employees
3 in 1 program - it's great if it's possible with you
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??
I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying
- Everything is fine and I have no objections to the program and its work
Switched From
There were no such options as in the smartchat
Why they chose it
"I have them all and we use them all, that's why integration or creating a 3 in 1 system is an idea for the future, we would love to use it and it would certainly be a perfect solution for all users."
ángel M.
Verified UserFurniture · 11-50 employees
Great tool but difficult to measure
I have had a very good experience. I have made many sales with this tool. It helps a lot with customer service.
- I like that i can chat in live with my costumers
- I recover some purchase with this tool
- You can integrated this tool with your ecommerce
- I integrated it with Prestashop and works excelent
- It´is very difficult to measure with Google Analytics
- You don´t know the origin of this conversion
Why they chose it
"the price is very accesible and tha plataform is very charming"
Ondrej Š.
Verified UserMedical Devices · 2-10 employees
Very useful for reporting and analytics, overall great experience when compared to competition
I am using it for 3 years on different web sites and I am very satisfied with the features. It does everything I need and even more.
- Definitely the most useful feature is the reporting and analytics possibilities of video recordings
- The product is very easy to use both in the web app and smartphone app
- Also, the chatbot feature and text shortcuts are very useful
- Deployment of the service is super easy
- There is even a wordpress plugin available
I would appreciate having the possibility to customize the chat widget more, so we can stand out of the competition who uses the same service
Switched From
Because of the overall experience and the video recordings.
Beauty D.
Verified UserApparel & Fashion · Self-Employed
Glad I found Smartsupp. I love it
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business. Thank you.
- Smartsupp has offers several features even for the free plan that makes it one of the best out there
- I love the feature where you get notified once someone lands on your website
- Since I started using it I have not faced any problems
- Integration was pretty simple
- I highly recommend Smartsupp to small and medium businesses
- Thanks
- I am yet to find anything dislike about the software
- For suggestions, I would like to suggest that an update provide the ability to pull up products right inside the chat
- For example shopify products can be recommended to customers right inside the chat section
Switched From
To enjoy the benefits of Tidio one had to upgrade to the paid plan. This is not always easy for new merchants trying to minimize costs.
Why they chose it
"All of a sudden Markeaze became unavailable. Secondly, the features of Smartsupp are way more and I would be sticking with Smartsupp for a long time."
German T.
Verified UserComputer Hardware · 2-10 employees
My Review
It makes easy to capture visitor's interest and make buy or come to the store. With the auto-messages its even easier. Its very good and best than the other softwares.
- Small but very striking chat box, wich allows users to properly navegate the web
- Others have a bigger chat box wich makes dificult using buttons
- Easy to use web dashboard, with sounds and alerts wich help, even in the free option
- Very good in every way
- Dont have (yet) facebook integration
- Pricing makes a dificult pro election, not because it is expensive, its just because its a lot of money in my country
- Not further cons, its a very complete software, very easy to use
Switched From
Extremely expensive.
Why they chose it
"This one has everything I need, like smartsupp, it is cheaper than smartsupp and has facebook integration... But the chatbox was not satisfying. Big, larger, the clients did not feel comfortable. Even with the free version of Smartsupp, people writes without the auto messages."
Verified Professional
Information Technology and Services · 2-10 employees
Well done live chat
The live chat helps customers to buy services on our websites. It has all features that we need.
- Easy to use, nice design, enough features and no downtimes
- Just the visitors referrer links could be more informative
Switched From
No responsive layout for mobile devices
Why they chose it
"Price, features, customizations, responsive layout"
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