Sprinklr
Review of Sprinklr Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Sprinklr
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Customer Reviews
See why people love Sprinklr
Gabriel S.
Verified UserMarketing and Advertising · 201-500 employees
Amazing customer marketing platoform but super expensive!
Amazing brand management and digital/social marketing platform. Great support. But super expensive.
- Excellent data inputs, ability to organize and analyze, while also provide rich insights over time
- Amazing customer service and set-up support as well as ongoing abilities for incoming and outgoing digital and social content
- Price
- Way too expensive
- Otherwise not much to complain about
Switched From
Needed additional support and depth of analysis to cover larger more complex brands
Why they chose it
"Depth of service and support to cover extensive major global and national brand clients"
Chris H.
Verified UserPrinting · 51-200 employees
Top of the class, cost to match
Overall, it's been a great experience with Sprinklr. We have found it to be incredibly useful to schedule, track, and impact. Customer support has been wonderful, onboarding was heavy for a small team but not impossible
- Sprinklr is absolutely phenomenal as a tool for social listening, analytics, scheduling, and messaging across all of the channels we use
- If you've used any tools similar, you'll be able to pick up and run with Sprinklr, but like most things I'd describe it as "easy to use, hard to master" The scheduling is robust, the analytics are full of great insights and customizable dashboards, and the listening is easy to handle even on small scale
- Visual listening identifies posts using logos or other assets which makes proactive outreach simple
- Sprinklr is one of the more expensive examples of these tools, unfortunately, but that can be expected with so many different modules and top of the line tools
- There is definitely a learning curve, but not one that is strong enough to deter me
- I would say there is so much, almost too much at times
- It's wonderful to have so many tools in one place, but I often find myself underutilizing pieces
Switched From
Needed a better fit for the global teams using the tool
Why they chose it
"Robust global use case, detailed and very powerful listening and analytics, strong scheduling"
Verified Professional
Non-Profit Organization Management · 10000+ employees
Better than Most But Plenty of Pain
Love the promise. Optimistic about the future, but current quality and support are frustrating.
- The channel breadth is amazing
- A UI that allows business users instead of technical users to manage journeys is exciting
- It never quite works the way you'd expect it to
- Lots of reaching out to tech support which is slow
Switched From
Wanted easier access to more channels.
Why they chose it
"Existence of a UI for non-tech people to manage."
Verified Professional
Animation · 11-50 employees
Powerful Tools, Slight Learning Curve
Overall, Sprinklr was powerful and insightful, though sometimes complex, but it effectively supported content and engagement management.
I liked Sprinklr’s powerful analytics and unified dashboard, which made managing content and tracking engagement really efficient
Some features felt overly complex, and the interface could be cleaner, making certain tasks slower than they needed to be
Verified Professional
Marketing and Advertising · 501-1000 employees
Sprinklr is game - All in one social media platform
It was an amazing experience using Sprinklr and i personally recommend it to have it if not yet in 2022
- It is fast, accurate & effcient
- It understands the current marketing needs
- Granular permissions level
- You have to go through a lot of process if you want to turn on a small option/feature
Switched From
Sprinklr is a unified platform which covers every aspect. It is modern and is unique
Verified Professional
Computer Networking · 2-10 employees
the world's best enterprise customer experience management solutions.
Sprinklr allows me to create and manage my advertisements in my company, and to finally generate the turnover.
- With the Sprinklr app, we can manage our social, marketing, advertising, research, commerce, and healthcare functions right from your phone
- in addition it is easy to use
- Sometimes the app bugs and does not support all carousel images
- the integration process with the application was easy
Why they chose it
"I chose Sprinklr because it contains several marketing options, and it is secure and reliable."
Verified Professional
Marketing and Advertising · 201-500 employees
I don't like it
I don't usually have to use the software but there are absolutely zero times that I have used 100% correct. Very complex but at the same time does not have all tools I need.
The only thing I like is that I can see all social media account from the company I work for in the same software
- I mostly use for Twitter and the search tool is really bad
- There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard
Switched From
That's the software the company I work for chose to use (it's not my choice).
Dana M.
Verified UserRetail · 10000+ employees
The Best Unified Customer Experience Management Platform.
Sprinklr's AI allows us to achieve superior accuracy in sentiment analysis and trend prediction. Its generative AI empowers our teams to create content and responses more efficiently, helping us understand our customers' real-time perception of our brand.
- Sprinklr's artificial intelligence is key
- It uses advanced AI models, including generative AI, and relies on a large volume of historical customer interaction data
- This enables it to automate processes, understand customer sentiment, anticipate trends, and provide intelligent responses or recommendations to agents
This platform has been completely satisfactory for me; I can't find any negative aspects to mention
Verified Professional
Marketing and Advertising · 11-50 employees
The absolute tool for Social Media Management for megabrands & agencies
Sprinklr has been cornerstone to our success in some of the most complicated projects of our company but has also been making our life easier in our day-to-day routine.
- Sprinklr is the best one-stop solution when it comes to social media management
Although it has endless possibilities, it is very difficult to use if you don't receive proper training and/or onboarding
pankaj j.
Verified UserConsumer Services · 501-1000 employees
Sprinklr The Good Social Media Management Tool
work on customer support and development, which will not take more time to export the data.
- Exceptional customer service: Despite some limitations, Sprinklr's customer service is quick to respond and helpful in resolving any problems, with outstanding response times
- and Sprinklr provides comprehensive reporting
Some users have reported that the customer support team is not always helpful, and some times it takes a lot of time to export the data or any reports, and its interface is a little bit complicated to understand the features
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