Squaretalk
Review of Squaretalk Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Squaretalk
Squaretalk Screenshots
Squaretalk Features
Squaretalk Integrations
Customer Reviews
See why people love Squaretalk
Bharat S.
Verified UserMarket Research · 11-50 employees
Squaretalk Optimized Our Problem-solving Process
I manage a retraining center that offers online and in-person courses. Our customer support needs have doubled in the last year, with constant requests for assistance with enrollment, financial aid applications, payment processing, and technical problems with the online platform. Squaretalk provides reliable call management, IVR for after-hours and holidays, queue callbacks, and call transfers, which allow us to handle larger call volumes and resolve issues faster.
The Click-to-Call CRM integration and the advanced call-handling features help us personalize our services and improve retention
- I’ve never had any serious issues
- Their support is good
Why they chose it
"They offered a trial and found it easier to use."
Feri V.
Verified UserFinancial Services · 11-50 employees
Overall a positive experience with Squaretalk
I would definitely recommend SquareTalk, one of the few platforms where everything is transparent and working
First of all I would like to appreciate our Account Manager [sensitive content hidden] , whenever we need help, advice or something, she helps us as much as she can, when something is wrong she writes us back as soon as she can, absolutely top notch AM I would also like to appreciate the chat support which is directly on the platform which has made our work easier and faster many times when there was a issue
- High rates on some destinations, SMS not working
Why they chose it
"SMS worked before, better voicemails, easy-to-use softphone"
Roee B.
Verified UserComputer & Network Security · 11-50 employees
Highly recommended software
Verified reviewer
The best software for companies that need voip solutions and call center solutions
- All good as they provide very good solution for our demand and needs
Alexander L.
Verified UserLogistics and Supply Chain · 51-200 employees
Horrible, not working, and not even refunding or replying to refund requests
Verified reviewer
- The way its being massively oversold by a highly qualified sales person
- It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy
- It never worked
- The guys couldn't like this [SENSITIVE CONTENT] to our internet or something
- Support was worthless, again not helping at all
- After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore
- Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it
- Wasted my time, my resources, and this is the type of service you can expect from these fellows
mathew s.
Verified UserChemicals · 51-200 employees
Customizable and Dependable Cloud Telephony
Our previous on-premise system couldn't handle surges in call volumes reliably, leading to frequent downtime issues. By contrast, Squaretalk's cloud-based reliability even during 150+ daily calls is impressive, with minimal latency or drops.
I really value how customizable Squaretalk's reporting and workflows are without needing technical resources
While the self-service portal covers basics, expanding those capabilities further would maximize convenience
Why they chose it
"We liked the interface and the price was also better"
Manikandan V.
Verified UserInformation Technology and Services · 11-50 employees
Improved workflow Management and Role-Based Controls with Squaretalk
Before switching, managing agent workflows and call distribution was chaotic—we used different systems that didn’t communicate well, and supervisors had to constantly intervene. Squaretalk brought everything under one roof. Now, I can assign the right access to each team member, automate call routing based on skill, and review performance metrics in real time.
- The dedicated onboarding manager made all the difference
- She walked us through every step of the implementation and even helped customize some of our workflows
- The platform itself is very flexible, and we can set different permissions and access controls for all the roles in our company
- It’d be great to have more dashboard customization
- The monitoring dashboard and analytics reports have so much data it felt overwhelming at first
- It took a bit to figure out which metrics were most relevant to us
Aditya S.
Verified UserInformation Technology and Services · 11-50 employees
Meets Our Needs
We switched software because of consistent call problems, including dropped calls, bad audio, and connection delays. The customer service was very slow to reply and never after their business hours. We’ve seen none of these issues with Squaretalk. We have the advanced VoIP features we need without additional fees and the support is 24/7.
- The sales rep was very helpful and offered us a better price than other companies we spoke to
- He really listened to our needs and requirements and worked to get us as much as possible for our money
- I was very surprised that the deployment and support people were equally helpful
- I just wish if they had an app, but overall everything else is okay
Shivsankar U.
Verified UserComputer & Network Security · 11-50 employees
Good Value for Money
Squaretalk has improved our ability to manage sales calls and customer support. It’s made our team more efficient, and the automation tools have saved us a lot of time. The platform’s affordability has also helped us stay within budget while getting the features we need.
- The platform offers great value for the price
- We get a lot of functionality without having to pay a premium
- The call management features are particularly useful for our sales team
- I haven’t encountered any major problems so far
Rebetta H.
Verified UserWriting and Editing · 2-10 employees
Empowering Teams with a Hassle-Free, All-in-One Communication Platform
We needed a solution that would help our small team operate efficiently without overspending. The platform covers everything—call routing, IVR, reports, remote agent access. It's made our day-to-day much smoother and allowed us to focus on service quality instead of constant troubleshooting.
- Honestly, the best part is how little I’m needed to babysit daily workflows or troubleshoot integrations
- The system is so user-friendly that support agents handle day-to-day situations themselves
- It’d be great to have drag-and-drop tools for workflow configuration
- Nothing else I can find at the moment
Brajesh M.
Verified UserProgram Development · 11-50 employees
Streamlined Call Management
By automating the dialing processes, Squaretalk has significantly improved agent productivity and important mentrics like answer rates, talk time, and conversions.
- I appreciate Squaretalk's predictive dialer, campaign management tools, and IVR
- These automations ensure our agents focus on high-value tasks and conversations
- The real-time dashboard also enables data-driven optimizations to boost efficiency
- We had minor issues with list uploads
- However, the knowledgeable support squad acted swiftly and tackled these problems
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