Submittable
Review of Submittable Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
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Customer Reviews
See why people love Submittable
Ilana L.
Verified UserEntertainment · 11-50 employees
Positive Program, Lacking Support
Very positive with the software but the support is lacking.
- It helps you stay organized and on top of things
- The sales team
- I haven't had a good experience with getting my questions answered
Erika H.
Verified UserArts and Crafts · 2-10 employees
Amazing Platform for Art Organizations!
Verified reviewer
- I used Submittable for a few years at my last organization, and have since got my new employer to start using it
- I find it incredibly user friendly (for both admin and front end users) and value the workflow and reporting I can track all in one place
- I can quickly and easily put projects together, assign jurors, and analyze results
- I really enjoy that everything is kept together for each submission - I do not have to hunt down forms or notes or images; it is a one stop shop from start to finish
- I have used this platform for exhibition submissions, grant applications, retail events, and so much more for our non-profit arts organization
- The platform is intuitive, even for those who do not consider themselves computer-savvy
- Customer support is always great too, they have a wonderful team on staff
I am looking forward to the continued improvements and hope to see more token use throughout form questions in the future
Switched From
So we could have more control over the project questions as well as reporting and management.
Monica C.
Verified UserArts and Crafts · Self-Employed
Great for artists to submit to open calls
Verified reviewer
- I use this when I apply to an art open call
- It is easy to use
- You can save your application before submitting and return back to it
- It's very convenient
- You can upload photos, documents, include text, it has a description of the application on the first page, and pay directly on the site
- As a user, I have not had any issues with it in the several years I've used it
Verified Professional
Non-Profit Organization Management · 11-50 employees
Excellent customer service and support from A to Z
Non-Profit Organization Management
- Excellent customer service
- Submittable representatives were extremely thorough and helpful in guiding us in how to create an application (in our case, for a Fellowship program) in Submittable and use different kinds of forms within the platform
- This allowed me (one of the main users) to be confident in adding to the application or modifying it (e
- g
- , after the deadline passed, reopening it or create a new form to send applicants in the Submitable system to collect additional information from them)
- Their helpdesk chat function was also excellent, with timely support and regular staff, so you were often chatting with people who knew your project
- Once applicants had questions, they, too, could contact Submittable customer service directly instead of asking me (the person behind the application for the Fellowship) how to navigate in the platform or reset their password
- I had a very positive experience using Submittable for over 2 years
- I do know it was expensive but also recall that there were no other good/viable options
- One functionality that Submittable could improve is the formatting so that applicants can insert paragraph breaks and double spaces
- It would also be ideal to be able to export from Submittable into PDF (not Excel only)
Switched From
The former platform was custom designed for the organization but was very out-of-date and simplistic.
Adam R.
Verified UserPhilanthropy · Self-Employed
WizeHive is the right size solution
From sales to support staff, it has been a pleasure to work with the WizeHive team to this point. Setup, while intensive, has been pretty painless. We have strong expectations for usage.
- We're just on the finishing end of launching our database, transitioning out from another database provider we've used for the past 7 years
- While that provider required learning the liquid coding language or contracting with their team to make any changes, WizeHive offers incredible flexibility and ease of use
- As the sole staffer of a foundation, I need the database to run smoothly and for changes to be made easily, so that management does not take up too much time
- WizeHive's team has been excellent in helping us get off the ground and prepare the system for launch
- Work with our previous provider was kind of a nightmare in comparison
- Using the system seems like it will be pretty seamless from both an administrator and grantee perspective, but we will find out once it is put into use in a few weeks
- We considered WizeHive when we made our previous selection 7 years ago, and the company has grown in a way that we believe will address all our needs in an elegant way
- This seems like a solution that was able to be right-sized for our needs, without additional feature bloating that complicates some of the other options on the market
- There are a few features that are still coming online that will be essential for us, including document and email merge field capability within the system
- Our previous system was strong on graphic capability, we will see how Wizehive is in use in terms of being able to quickly view and access data in a clean way
Switched From
Complexity inherent in program in being able to make changes to the system. The system was also overbuilt for our needs. The roadmap of future development and incremental updates did not warrant the annual price increases which led us to explore other options in the marketplace.
Why they chose it
"Ease of Use, Feature Selection, Price, Available Support, Customizability, Development Roadmap"
Sarah F.
Verified UserNon-Profit Organization Management · 2-10 employees
Easy to manage product!
My overall experience with Submittable has been excellent. It is the best application processing platform I have ever used. Their customer service is quick and reliable - for both the businesses and those filling out applications.
- Submittable is a very intuitive platform that allows every employee to use - no matter what their skill level with technology
- Adjustments to forms or applications can take mere seconds
- I wish we were able to search applications by more than just names
- And, I wish we were able to compare applications with previous applications for similarities or duplicates
Why they chose it
"We choose Submittable because it had the most inclusive product with excellent customer service."
Kristen W.
Verified UserNon-Profit Organization Management · 2-10 employees
Wize Way to Manage: A Grant Management Game Changer
Overall, I'm delighted with WizeHive and would highly recommend the NextZen platform to anyone seeking a reliable, user-friendly, and comprehensive grant management solution. By investing in this technology, we will elevate the experience for all stakeholders within our organization and ensure that our processes and tools reflect our grantee partnership objectives.
- What I appreciate most was the intuitive dashboard menu, which will allow our organization to effortlessly track and manage our grants
- The interface for admin staff, external reviewer, and grantees is easy to navigate
- The robust reporting features offer valuable insights, enabling us to make data-driven decisions and optimize our grant management process
- The customizable workflows have allowed us to tailor the system to our unique needs, which we believe will result in enhanced efficiency
- Additionally, I am impressed by the exceptional customer support provided by the WizeHive team, who are always responsive and helpful as I've needed assistance during the onboarding process
- While I'm extremely pleased with our WizeHive subscription, we encountered some drawbacks during the onboarding process
- Specifically, I discovered a few features mentioned in our initial sales call were not part of our subscription package and would require an additional fee, which was prohibitively expensive for our small organization
- Also, some key functionalities that tipped the scales for us in favor of WizeHive over other grant management systems are not yet available but are expected to be added in future updates
Switched From
Our grantees often struggled to navigate the platform, leading to a surge in technical support requests related to applications, grant agreements, and final reports which placed an additional burden on administrative staff. Our external reviewers occasionally faced difficulty using their designated portal, further highlighting the need for additional support resources. The system was prone to errors and lacked follow-through on promised updates that were announced during town hall meetings.
Why they chose it
"When selecting a new grant management system, alignment with our established organization goals was paramount. Given our average grantee is 70+ years old, we prioritized diversity, equity, and inclusion to ensure the readability for those with vision impairments. DEI within the platform is crucial as we expand our grantmaking outreach to include Spanish and Vietnamese speaking applicants, who could apply in their native language, with seamless review capabilities for English-speaking reviewers. Furthermore, we needed to streamline administrative workflows to maintain our output with a lean staff. And perhaps most importantly, we sought a partnership with a company that shares our philanthropic values, ensuring a united vision for our grantmaking efforts."
Renee Sanders S.
Verified UserEnvironmental Services · 501-1000 employees
Positive Experience with WizeHive - Excellent training, support, and resources
Working with WizeHive has been a quality experience that has made grant and program management much easier for our team. We are thrilled to be working together over the next few years on our current program and look forward to looking for other efforts we could incorporate WizeHive into in the future. Administrators, applicants, and reviewers all report positive experiences with using WizeHive.
- WizeHive has proven to be a wonderful solution for our program
- We are currently running a large multi-year grant funding competition and needed a system that could meet our needs for proposal collection, application review, reporting, and other elements of grant management
- WizeHive has been a perfect fit
- The training experience with [sensitive content hidden] was excellent
- [sensitive content hidden] always answered questions thoroughly and quickly solved problems as we worked together to create our first fully-functioning application portal
- During our application acceptance period, no applicants reported having any issues with the WizeHive system
- Everything worked so smoothly
- Reviewers have also had a smooth experience while reviewing applications
- The support staff is also quick to response with helpful resources
It would be nice if we could have the capacity to allow multiple files to be uploaded in one question in an application where relevant
Why they chose it
"WizeHive covered all of our team's needs without changing pricing or making us leery of what felt like being over-promised by other companies."
Hana M.
Verified UserNon-Profit Organization Management · 51-200 employees
Great product with some kinks
Overall a great application platform for our users. It is straightforward to create applications and review them on the back end. However we encountered an issue with receiving certain notifications for applicant messages and the tech support team was never able to resolve them which has proved very challenging to work around.
- The ease of use for students and the customizable review
The tech support and the difficulty filtering applications that are in-progress but closed for editting
Switched From
Older data management system that didn't support direct student applications.
Why they chose it
"Ultimately the customization of the review and costs"
Barby B.
Verified UserNon-Profit Organization Management · 2-10 employees
A solid management system for grant applications
Overall we've been pleased with Submittable because of its features and capabilities, but the prices is intimidating. That being said, we've felt that it is comparable with other similar services out there.
- Submittable's application forms are very customizable and they allow for a multi-step application process and submitting grant reports
- We're able to create customized reports and export the data easily, although there is a bit of a learning curve to set up the reports
- Collaboration is built-in, allowing reviewers and admins to leave notes for each other and see reviews
- We also liked that that collaboration can be locked down so that applicants can either see or not see that feedback
- The implementation team that worked with us was great and provided very valuable training as part of our implementation project
- We've found the email's generated by Submittable have formatting issues and are often blocked by anti-spam software, so there have been some deliverability issues and some problems with reading the system-generated emails
- The development team is aware of the issue (for 2 years) but nothing seems to have been done about it
- Documentation is limited, and they charge for support after your initial setup period
- We end up having to pay for 10 extra user licenses for our grant reviewers beyond the 2 months those licenses are really used
- This is because only 10 user licenses are available in our subscription tier, and you can only purchase extra licenses in block of 10 (not individually)
- So far, Submittable has worked with us on the pricing to be affordable but it would be nice to have the option of adding on temporary licenses for reviewers, or even not having to pay for that level of user since they are typically only needed for 1-2 months
Switched From
Kaleidoscope was geared more toward academic institutions or college scholarship applications and they did not have the features to meet our needs.
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