SugarCRM
Review of SugarCRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About SugarCRM
SugarCRM Screenshots
SugarCRM Features
SugarCRM Integrations
Customer Reviews
See why people love SugarCRM
Marvin D.
Verified UserDesign · 2-10 employees
Sugar CRM is SWEET!
Positive - its a robust crm platform loaded with features
- easy to use had a low cost open source version loved it loaded with crm features
- open source could be buggy this is the old drupal days lmao
Why they chose it
"cheaper - open source is super low cost great value!"
Chiara G.
Verified UserIndustrial Automation · 1001-5000 employees
Best crm ever
Verified reviewer
- I loved the high level of customizability
- The way my company used it without customizing it
Switched From
Infor did not meet our requirements anymore
Why they chose it
"Too expensive for the features he could provide"
Diane R.
Verified UserHospitality · 11-50 employees
Vote is out on this software
We tried using this for months to track a specific product line and to manage our leads and contact information. That product line went away and so did the regular use of this product. We have it as a "back up" for our next test product line, but I'm not sure this is the best choice for us.
- I got the software because it was free
- That's always a good thing
- At first glance, it seemed like it would be easy to use and an inexpensive fix to a client tracking problem in a new division
- Difficult to navigate and figure out how it worked
- There was no customer service to call on and google searches for fixes proved fruitless
- (this may be because we had the free version but if you want to sell me on a product and get me to upgrade, I need to be able to use it)
Johannsen Q.
Verified UserInformation Technology and Services · 11-50 employees
Perfect for business process automation
Overall, I would recommend SugarCRM to businesses that are looking for a CRM solution that can automate their processes and provide customization options. While there may be some upfront costs and a learning curve involved, the benefits of using SugarCRM are likely to outweigh these considerations in the long run.
- Automation capabilities: SugarCRM has a range of automation features that can help businesses streamline their processes and save time
- For example, it can automatically assign tasks and follow-up actions to team members, send personalized emails and alerts, and track and report on progress
- Customization options: SugarCRM allows users to tailor the platform to their specific needs and processes
- This is great for businesses that have unique workflow requirements or want to integrate the CRM with their existing systems
- Scalability: SugarCRM can accommodate businesses of all sizes, from small startups to large enterprises
- It offers a variety of pricing plans and can be customized to meet the needs of different teams and departments
- Integration with other tools: SugarCRM can be integrated with a wide range of tools, including email, calendars, and social media
- This makes it easy for businesses to track and manage customer interactions across multiple channels
- Cost: SugarCRM can be on the pricier side, especially for smaller businesses or those with limited budgets
- However, it's worth considering the long-term benefits of automating business processes and the ROI that the platform can provide
- Learning curve: While SugarCRM is generally easy to use, it does have a bit of a learning curve
- It may take some time for users to get comfortable with all of the features and functions of the platform
Why they chose it
"We ultimately chose SugarCRM because of its customization options and scalability."
Orianne G.
Verified UserTelecommunications · 10000+ employees
Most powerful and easy-to-use CRM to support all corporate sales and marketing activities
With SugarCRM, I keep track of new campaigns (account management), I am regularly reminded that I have performance discussions with my customers and I can switch to the corresponding customer account to find all the important data and get in touch with the customer. In addition, thanks to the ticket system, I do not forget to work on important tasks for my customers and other projects. In addition, I can optimally and smoothly inform my teammates about changes utilizing comments and notes in the customer accounts. All in all, I can only say that it is a super complete CRM solution.
- What I like most are the synergy effects of the use of the tool by our large sales teams spread over several locations (in Spain and abroad) and our various marketing teams
- We combine all customer contact points in an extremely flexible way across all departments
- This simplifies our internal communication and knowledge exchange among ourselves, as well as communication with customers
- The interface can be used very intuitively for an extensive CRM system thanks to its focus on a single clear navigation bar
- In addition, the tool can be linked very flexibly with other systems via APIs, such as SAP, various campaign management tools, and much more
- It isn't easy to become familiar with all the relevant interface features in a short time to take full advantage of these synergies
- Here, you must explore using patience and occasionally, trial and error
- However, you will certainly behave similarly to other enterprise-level CRM solutions
Switched From
Sugar offers all the basic functions of a CRM. It can cover all needs for any type and size of the company. We were able to use it mainly to organize customer contacts.
Why they chose it
"Sugar helps us in customer management. With SugarCRM, we have been able to offer our customers our other products in a better and more efficient way. It's ideal for selling more than just the core service. It's very easy to anticipate what the customer might want."
Eric R B.
Verified UserFacilities Services · 11-50 employees
Sugar CRM is inexpensive, functional and quite dated
Verified reviewer
- Sugar CRM is a functional CRM that works reasonably well for tech-minded folks who don't mind getting used to its unappealing interface
- It has the basic tools and functionality one would expect from a CRM and some of the integrations are solid (for data imports primarily)
- The interface feels old and doesn't give the user much power to reconfigure it to work in a way that will help the user's specific needs
- The marketing automation integrations are clunky, too
Why they chose it
"Sugar CRM was cheaper than any of the other solutions and we had a CTO who liked it because he'd used it many times before."
Micheal W.
Verified UserConstruction · 11-50 employees
SugarCRM is the best and will always be the best.
Awesome experience, and I would recommend them to others.
I like how easy it is to find the information I am looking for from projects, leads and contacts
The cost would be the least I like about the software, but it is still a very good price, not the worst and it could always be a bit cheaper
Switched From
The other providers just didn;t have the features I was looking for.
Why they chose it
"I got a review from another customer that I am friends with."
Ira L.
Verified UserInformation Technology and Services · 51-200 employees
End User Adoption -Ease of Use
Great, completely allowed for tracking and moving business along with reporting on the business to stakeholders.
- Easy to learn & adopt
- Reporting is easy to build and profiles are simple to set up
- Fast and easy to access
- I did not find any cons, perhaps it is simply how it was set up
- It would of been great to have recurring revenue and greenfield tracked seperately from pipeline perspective
Perez L.
Verified UserAutomotive · 1001-5000 employees
An Easy to Understand CRM Solution
Verified reviewer
- It is so easy to understand the features of SugarCRM
- SugarCRM is so amazing
- I do not see difficulties when using SugarCRM
Marco C.
Verified UserConsumer Services · 1001-5000 employees
SugarCRM Is a Great and Reliable Solution
Verified reviewer
- I like the effective features of SugarCRM
- SugarCRM has been a brilliant and reliable CRM solution
- SugarCRM is amazing and flawless
- SugarCRM works so well for us
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