Talkdesk
Review of Talkdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Talkdesk
Talkdesk Screenshots
Talkdesk Features
Talkdesk Integrations
Customer Reviews
See why people love Talkdesk
Saskia M.
Verified UserRestaurants · 10000+ employees
It's easy to get in touch with Talkdesk's helpful staff
The marketing, sales , and financial industries all make use of the name "Talkdesk." In an effort to improve sales response time and activity transparency, it has been deployed extensively, with extremely varied results. The dialogue with a prospect may be timed and measured correctly, and CRM automation can begin immediately. Our marketing team now has much more time on their hands, and we have no plans to return to our previous, ineffective VOIP for business campaign.
- To function properly , Talkdesk needs access to a stable internet connection; when agents do, the app has shown to be dependable
- It's easy to use and fits perfectly with Salesforce's current workflow thanks to the buttons
- There have been a few hiccups with the integration, but they were all rather easy to fix
- I give the registrar a perfect score of 10 since it is the most user-friendly and representative example of its sort that I have seen
- The contact center's necessary tab for updates is nothing special, though
- It's not well defined, the agents don't seem to care about the voicemail part, and it may be the best option
- When an adviser receives an error response in a video conversation, the reason the number was ineffective may not be immediately apparent
- Even while the number of tales has expanded, the capacity to produce stories by telephone is sluggish, clunky, and complicated
- In order to view voicemails and missed calls, the identification needs an accessible tab
- Although I understand that the minimalistic nature of a GPS display was intentional, having this information shown would be quite helpful
Switched From
The system has a low learning curve. You may reach them by phone or email if you have any questions or concerns. Their turnaround time is usually not too bad. The speed with which and thoroughness with which they report problems in their Guarian Report is another plus for me.s
Leslie P.
Verified UserConsumer Services · 11-50 employees
Why Talkdesk
Talkdesk for the most part is pretty handy and useful. like being about to filter out thing when looking for a specific call or timeframe.
- all the different features you can add or take away
- that it doesn't have a feature for noise cancellation
- so that you can control the level of background noise that gets heard by the customer
Switched From
not sure why it was switched to talkdesk. I think talkdesk is better
Josh S.
Verified UserInformation Technology and Services · 201-500 employees
Easy to Use with incredible quality.
Verified reviewer
- Talkdesk is very user friendly
- I don't have a hard time understanding where functions are, and if I need to learn they have many tools to do so
- They are great customer support and the quality of sound is something I've never had to worry about
- I really don't have an negatives to share about Talkdesk
Verified Professional
Hospitality · 11-50 employees
Great for handling call management
Hospitality
Talkdesk is a great cloud phone system for e-commerce brands looking to tackle all aspects of a functioning D2C business
I think in an ideal world you've got a cloud calling software which is would be native to your CRM for the smoothest possible experience
Cortney K.
Verified UserReal Estate · 201-500 employees
TalkDesk is above the rest! - Cortney K
TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable.
- The ease of use is the best
- As long as you have an established internet connection, you can use TalkDesk anywhere
- Sometimes the audio is best when connected via ethernet cable
Switched From
ShoreTel was unreliable and would be down for long periods of time.
Kelly H.
Verified UserReal Estate · 51-200 employees
Easy to Use
Verified reviewer
Talkdesk is a basic and simple phone software that is great for beginners, and includes a lot of basic reporting and analytics for someone who may be less experienced at pulling this information or tracking KPIs
- The callbar often glitches, and there is some missing basic functionality (you can't place a customer on hold and then make a transfer, there is a limit to the amount of external contacts you can have available in the callbar, etc
- )
Switched From
Ringcentral was extremely expensive with very limited reporting.
Rebecca L.
Verified UserConsumer Goods · 501-1000 employees
Does what a phone tool needs to do.
I used Talkdesk in conjunction with Salesforce within a customer service team. The two tools worked together flawlessly to allow customers to call us, which is what we needed from a call tool.
- Talkdesk is reliable and simple to use, does exactly what I needed it to
- Like many phone tools, I found Talkdesk's ring to be an awful and jarring sound, would love if each user could choose their own ringtone
- Additionally, having to have a window for our CRM system and a seperate window for Talkdesk can be a little frustrating - I do with the integration was a little more smooth
George P.
Verified UserHuman Resources · 11-50 employees
Talkdesk Review
I use Talkdesk every day at work to handle our company's phone lines. It is a great platform for inbound and outbound calling and I would definitely recommend it for beginners since it is easy to learn. The platform has good functionality, making it simple to save and edit caller data on the fly. Additionally, taking notes for calls is effortless and Talkdesk makes it easy for you to review your call logs and gather data.
- Fast, responsive
- Call quality is very good
- Easy to take notes and gather data about calls
- I have nothing bad to say about Talkdesk
Makeda H.
Verified UserInsurance · 201-500 employees
Talkdesk review
It's been okay so far. No real complaints that require major changes. I like the feature of answering a call when I am ready to answer.
- The different options for my status
- The tutorial to use the feature and the fact that it's user friendly
- It's not easy to transfer the caller with a person on the back line
- And it tends to go offline sometimes
Vera M.
Verified UserConsumer Services · 1001-5000 employees
User friendly tool
Overall my experience with Talkdesk was very positive
The most I liked about Talkdesk is the fact that it is an easy and very user friendly tool
- As I was the end user of this tool, I have nothing to point out
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