TeamSupport
Review of TeamSupport Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About TeamSupport
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Customer Reviews
See why people love TeamSupport
Lillian G.
Verified UserHospital & Health Care · 10000+ employees
TeamSupport is an excellent choice for a help desk
TeamSupport's functionality is on par with that of competing products, but I prefer working with it because the information I need to manage my business is more logically organized.
- It doesn't take much mental effort to understand how the product works and how to apply the many facets of your support function to it
- My innate teamwork skills allowed me to effectively coordinate with my colleagues, the client, and TeamSupport to improve our service to the customer
- Outdated user interface
- The business is ignoring its primary offering
- Very little
- Its features are so similar to those of other CRMs that you'll be hard-pressed to find one that meets your specific needs if you don't already use another CRM
Switched From
Enhanced in ways you would not expect. Limited ability to adapt due to the company's ignorance of ITIL processes. Incomparable to entry-level products like zendesk but leagues ahead of servicenow and sysaid.
Maria U.
Verified UserManagement Consulting · 51-200 employees
A Great Help Desk Solution For Business
Verified reviewer
- I like the ease of communication and offering support with TeamSupport
- The software is well equipped and I like the help desk support capabilities
- It is awesomely affordable
- Well, I have used TeamSupport and no bad experience
Switched From
Besides the amazing features TeamSupport offers, it is also cost effective and therefore ideal for business.
Gary F.
Verified UserEducation Management · 51-200 employees
Find another option
Personally, I would recommend finding another option. We can use the system to track our work, but only by changing our needs to match TeamSupport rather than having TeamSupport match our needs. I think that's a sign of a poorly designed system.
- I like a program that just plain works
- In that respect, TeamSupport does its job
- We're able to start and track tickets for our team
- That's at least one positive aspect of the system
- To begin with, the system is "clunky"
- Maybe they're trying to be all things to all men, but in trying to be so broad in scope, they missed the mark
- Logging in is a hit-or-miss proposition depending on the operating system/browser, and it's very difficult to assign tickets to multiple users
Stefan L.
Verified UserPackage/ Freight Delivery · 11-50 employees
Great Tool!
TeamSupport has been a strong step up for our support operation. It really brought structure, visibility and consistency to how we handle customer‐issues — which in turn has helped improve our response times, accountability and service quality.
- Using TeamSupport felt like a real win in several areas
- I appreciated how it unified all our support tickets – emails, chats, calls – into one system, which meant we were no longer juggling multiple inboxes and forgetting client-issues
- Reviews back this up: users note how it “centralizes tickets and automates routing so things don’t fall through the cracks
- ”
- The user interface sometimes felt a bit dated or clunky — especially when you’re navigating lots of tickets or complex filters
- Some users say the search or loading times lag or require workarounds
Kinjal V.
Verified UserHealth, Wellness and Fitness · 11-50 employees
Team support review
Overall I can say that this is wonderful if it can fit your business well. My experience was amazing.
- I have used this for my recent Employee hiring proces
- I would definitely say that this is permanent solution for employees management It can provide permanent recruitment
- Service range also quite high you can consider it for any business like manufacturing, public factor, hospitality
- I loved it
- It depends on the weekly pay
- Suitable for medium to large businesses
- For small and Micro businesses that is based on local market that is bit tricky
Kelly B.
Verified UserComputer Software · 1001-5000 employees
It is an excellent help desk solution in our company
The best thing about TeamSupport is the way it simplifies our interactions with clients. We can better address the needs of our customers if we pool our customer service resources. Because of the software's interoperability with our other tools, we are able to effortlessly consolidate our ticketing, task, and interaction management for all of our customers.
- Having all the requests for help in one central location is quite convenient
- Our team is able to get the most out of the software because of its seamless integration with our other systems
- I appreciate TeamSupport for what it's worth, but I've had some difficulties with it
- It's annoying when the user interface is sluggish and unresponsive when we need to reply fast to a client's request
Switched From
TeamSupport's features are on par with those of similar programs, but I find it easier to use because the data I need to run my company is more neatly presented.
Christian P.
Verified UserHealth, Wellness and Fitness · 1001-5000 employees
I really like TeamSupport's ticket redirection features
Having everything in one place makes it much easier to manage and sort through requests for assistance. Because of the program's compatibility with our other tools, our staff is able to maximize its efficiency when using it.
- Our favorite part about using TeamSupport is how it streamlines our communication with customers
- By consolidating our customer service efforts, we can better meet the demands of our clients
- The software's compatibility with our other resources also makes it easy to centralize the management of customer tickets, tasks, and interactions
- I recognize the value in TeamSupport, however I've run into a few issues with it
- When we need to respond quickly to a client's request, it's frustrating when the UI is slow and unresponsive
Switched From
By allowing me to more efficiently manage tickets and keep track of client relationships, TeamSupport has improved my ability to give excellent customer care. This software helped me organize and prioritize tickets, as well as collaborate in real time with colleagues and clients.
Saskia M.
Verified UserRestaurants · 10000+ employees
In a word, "TeamSupport rocks!"
Through TeamSupport's email-based ticketing system, we're able to maintain open lines of communication with our clientele and quickly resolve any issues that may arise; the software's thorough and efficient ticket templates mean we don't have to ask our customers for unnecessary details; and its straightforward configuration makes it a great help desk.
- TeamSupport's strongest feature is undoubtedly its ability to supply users with options that are easy to install and maintain
- It's also so easy that anyone who wants to can pick it up and run with it in only two days
- This program is an improvement over the Reading Desk and its ilk since it allows for individualized setup based on the user's specific requirements
- It would be helpful if TeamSupport worked with other cloud services like Google Apps and Office 365
- TeamSupport's sluggish functioning and page load times are the service's biggest flaws in my opinion
- It would be really helpful to have one-click shortcuts for commonly performed activities like moving or closing tickets
Switched From
Any business would benefit from it because to the high levels of customer satisfaction it produces and the simplicity with which tickets can be organized, freeing up resources that can be put to better use in other areas that also contribute favorably to optimizing outcomes.
Steven M.
Verified UserManagement Consulting · 5001-10000 employees
Better structured support
It streamlines each process with each client in a simpler way, providing very optimal attention and making clients happy with the prompt response.
- TeamSupport exceeded my expectations when I saw the results of having more personalized support with each client
- The ticket system allows for an easier response and follow-up, which improves the experiences that clients have by giving faster responses and allowing customer service agents to better understand each case
- There are no failures, displeasure or bad services from TeamSupport
- They have been very good with all the services provided
Kim C.
Verified UserAccounting · 51-200 employees
Highly Recommend
A definite plus to organize and prioritize tickets and easy to install. Customer service is also great.
- Relaible and cloud based
- Live livechat feature and and how it allows me to organize customer tickets and tasks to improve customer service
Cost is somewhat of an issue and does not network with Office 365 but still a great software option to consider
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