monday service
Review of monday service Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About monday service
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monday service Features
Customer Reviews
See why people love monday service
Derik P.
Verified UserMarketing and Advertising · 11-50 employees
Great Tool - Slightly Predatory Pricing Packages
I like the tool a lot! The limitations with the basic plan are frustrating at times, and feels very intentional to force your hand into paying for the Pro plan. We are a small business, so the Pro plan isn't something we can swing right now. If they offered just a little more customer service and functionality to their basic paid plan, it would be a genuinely excellent platform.
- It's visually appealing, easy to navigate, and is one of the few CRM & Task Manager combinations that I've found that actually work well on both sides
- I've used many other CRMs with task managers, but those aspects of the tool are often very basic, have limited capabilities, or are too sales-focused
- The included features got muddled and confusing when I was weighing the Task Manager tool vs
- the CRM tool (which has its task manager included)
- Some of the most useful features, like workload and chart views, are excluded from the basic paid plan, and it feels a bit unfair
- The basic plan's level of customer support feels very much like the free version
- Almost as if you don't matter to them unless you are with their Pro package or higher
Switched From
It was too complex and visually stressfull to use.
Why they chose it
"Monday had a better CRM and Task Manager combination."
Abdull H.
Verified UserInformation Technology and Services · 2-10 employees
Impressed by the Performance and Support
My overall experience with Monday’s service was excellent. The system is intuitive and well-designed, making it easy to stay organized and manage tasks efficiently. The support team was responsive and helpful, and everything worked smoothly from start to finish. It’s clear that a lot of thought has gone into creating a user-friendly and reliable platform.
- What I liked most about Monday’s service was how well their system works
- It’s efficient, easy to navigate, and clearly designed with the user in mind
- Everything functioned smoothly, which made the entire experience seamless and stress-free
- There wasn’t much to dislike about Monday’s service, but if I had to mention something, it would be that the response time from swapping boards sometimes is a little longer than expected
- That said, it didn’t take away from the overall positive experience
Why they chose it
"Seemed to be the easiest to implement into our company"
Tony R.
Verified UserFinancial Services · 2-10 employees
Fix your AI logic Please.
The AI errors are annoying, so I give the CRM a 6 out of 10. Until you have the AI working better, please delete the automatic insertion of bad information.
- The layout of the information and the easy adding of columns is great
- Overall, it's a simple CRM that fits my needs
- The AI you used is not great
- When I add an email, it automatically populates the Account, which is always wrong, and I have to delete and put in the correct account
- The phone automatically in some cases goes to a foreign country code, so I have to put the U
- S
- phone number in the comment section instead
- If you do not start a brand-new email each time the email will go to the original email contact versus the new email contact
- It makes a mess in the contact activates and again causes extra work
- Also, the scrolling of information and the switching of screens needs to be faster
Switched From
I changed companies and Monday was the CRM of the new company.
Elyashiv B.
Verified UserNon-Profit Organization Management · 2-10 employees
Small nonprofit, 2 month of implementing the system - Mainly CRM
I'm 2 month in. Still early to tell. Will circle back in a few months. So far so good. Need my team to give me feedback and gather more info.
- Forms are easier to manage with no coding skills
- Easy to log in
- Mobile app is cute
- Integrates with many third party services and platforms
- Allows multiple contacts with the same unique identifiers (email, phone etc
- ) Easy to navigate
- Still getting used to the interface
- Merging duplicate contacts in CRM does not work well
- Could offer more affordable plans, especially for nonprofit organizations
Switched From
Ease of use and implementation - Each change in Salesforce needed development
Why they chose it
"Recommended by consultant who worked with us"
Verified Professional
Luxury Goods & Jewelry · 11-50 employees
Monday service review
Very easy and welcoming service and setup. I appreciate all of the features offered as well as the support given.
- The customer support for this product has been amazing
- Everyone has been very helpful and accommodating
- It's taking too long to roll out, more my fault than theirs
- The team has been very supportive and capable
Why they chose it
"Robust but not complicated services with great customizability."
Bernice V.
Verified UserPrinting · 2-10 employees
Monday is pretty cool
Above average. Definitely a program you can grow with. Our challenge is in figuring out we can scale it along side us and our clients
- The customer service is great
- You all are responsive and strategic
- There are many a time our team struggles as we are growing and you guys actually come through,
- I don't like how it is not integrated into commonsku
- And, no matter how I try I can't associate contacts in the same organization or have it integrate properly with my Gmail
Switched From
By recommendation of another business mentor.
Jack I.
Verified UserInsurance · 51-200 employees
Useful and efficient project management solution
Overall, our experience has been entirely useful, providing us with a central place to manage projects across our team efficiently and easily.
- Monday
- com offers us a central place to manage all of our projects efficiently and with ease
- It is easy to use and feature-rich
Unless you are on higher paid plans, some key features can't be used, that being said, the features that are available on our plan do offer us a lot of value, but it would be nice to maybe have a few more key ones
Switched From
Teams was unusable for project management and was clunky.
Angie L.
Verified UserFood & Beverages · 201-500 employees
Catering Manager
Very good. I like it. I learned a lot. Wish I learned more but yes good information all around. Much appreciated
- A helpful representative to answer questions
- A detailed overview of what the product is and how to use it
- There were more questions I wish I asked
- I needed to learn more about reports and things like that
Switched From
Company choice not my own. New owner of products
Giselle A.
Verified UserConsumer Services · 2-10 employees
Great Platform for Organizing Work and Teams
My overall experience with Monday has been very positive. It's a user-friendly, efficient, and visually appealing platform that helps streamline tasks and improve team collaboration. While there is a slight learning curve at the beginning, once you get familiar with the tools, it becomes a powerful and reliable workspace
- What I like most about Monday's service is how easy it is to use
- It's fast, efficient, and very well-organized
- I also appreciate the visual layout — it's colorful, intuitive, and pleasant to work with
- What I like least about Monday's service is that it can feel a bit overwhelming at first due to the many features and customization options
- It takes some time to fully understand how to make the most of it
Edward L.
Verified UserFinancial Services · 2-10 employees
Great Product... If you have the time
I think its a great tool that any business can integrate with the right time. I'm sure many businesses have had a great experience and I'm sure you can too.
- I like the open format which allows virtually any format of CRM to be done
- The automations are great as well
- That being said it took too much time to narrow down my own business model into the site
- Being on a small team, we didn't have the time and resources to maximize its potential
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This is very useful service. The company presents itself in a very professional manner.
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