Tebra
Review of Tebra Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Tebra
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Tebra Features
Tebra Integrations
Customer Reviews
See why people love Tebra
Korae W.
Verified UserMedical Practice · 11-50 employees
The Best System!
My experience with Tebra is fantastic. I have used a lot of different EMR systems, but Tebra is by far the best! I am able to manage when my patients are coming and what they need before the appointment even starts! If I ever need to, I can go back and look at patient records if I'm ever doing an injection. It's absolutely phenomenal!
- I love how I am able to guide through the Tebra system with ease
- I have never had a problem with it since I have gained access
- I don't have anything I dislike
- I think the only thing I don't really like is just the lay out of the Notes
- That is really it
Switched From
I switched Jobs. My previous job used EPIC for their EMR system and my new job uses Tebra.
Matt M.
Verified UserMedical Practice · 2-10 employees
Not More Bang, More KABOOM For Your Buck
We are on a year and a half with Tebra and have had zero hangups or complications. On top of that, we just keep learning more and more on what Tebra has available to us aside from the new features Tebra releases free of charge
- The ease of use is amazing and the customer support and Tebra community help really makes this incredibly easy to learn how to use and onboard with new employees
- What I like most is the ability to communicate with patients and staff and also the interface makes navigating and managing patients and their records seamless
- A HUGE plus for us is the value
Nothing, there are some things that I'd like to be able to customize a little more but Tebra is updating all the time with more and more features, its just overall great
Switched From
I used it for 3 years and the entire time it felt restricting, limiting, and obsolete
Samantha F.
Verified UserMedical Practice · 1001-5000 employees
Really easy for billing
Verified reviewer
- Easy to use, insurance verification is accurate
The requirement to install the program every time there's a new update is a little annoying
Andrew F.
Verified UserMedical Practice · 2-10 employees
Ease-of-use with tebra
Generally good. I'm pleased and I generally do recommend it. Far superior to eClinical Works or Athena in terms of ease of use and accomplishing tasks quickly.
- It is a very simple and somewhat user-friendly interface
- It does not take a lot of steps to accomplish the task
- I generally like the product and am pleased with it
There are some very simple tasks that I would like to add to tebra, which after using the product for six years, nobody seems to be listening to me
Why they chose it
"Because e clinical works is a horrible software that is user unfriendly and extremely complicated and waste a lot of time to accomplish any task"
Suzanne R.
Verified UserMedical Practice · 2-10 employees
I love working with Tebra!
Overall my experience with Tebra has been positive. I have only been using it for a few months and have found that the online support is extremely helpful, including screenshots, and most of the issues I have encountered are more due to my lack of knowledge than the product.
- Tebra is so easy to use and the customer support is top notch
- I can normally find answers to all of my questions in Tebra U
- The few times I've had to call, the person I spoke with was patient, made sure they clearly understood my questions and walked me through everything I needed to know
- I don't like that I can't change the payer on a claim once it's been sent
- Having to add new insurance as a secondary once it's been attached to a claim can sometimes be confusing
Switched From
I was not a part of that decision but I believe the billing aspect was the determining factor.
Renee H.
Verified UserMental Health Care · 51-200 employees
Tebra Review
So far Tebra has been good thus far. Tebra is a new system that I am learning at the moment and will continue to use in the future.
- I really like the flow of how easy it is to type notes and it saves as you go
- My client's or patient's enjoy that the link gets sent to them
- There is nothing that I like least of yet with Tebra
- I just started this week with Tebra
- I will update when I have had more experience with it
Switched From
The company switched to Tebra. They needed a new system.
Erin W.
Verified UserMedical Practice · 11-50 employees
Ease with Scheduling and Billing
One of the better systems I have worked with - that includes many systems like State of Michigan, public school systems, special education systems, non-prophet databases, psychiatric care setting systems, etc.
- I like that it contains a system for scheduling, billing, inter-office communication
- It also prefills 'required areas' for each type of visit
- It would be easier if there was a HIPPAA compliant way to message patients without having to go through adding a portal invite and then using the portal
- When I send patients a quick message, I tell them the message is not HIPPAA compliant and to not share sensitive information because it may go to many unintended staff
Mary J.
Verified UserMedical Practice · 2-10 employees
Unhappy customer
Unhappy with the experience, training was poor and assistance with issues is not as one would expect.
- I am unsure that I could identify a positive function currently
- If I had been asked this question a year ago the answer may have been different
- The customer service reps are off shore, you cannot speak to anyone in the US and the language barrier is a challenge
- We lost data from our files only to find out they did not have a backup for our data
- Their clearing house stops claims and never notifies you so the problem can be resolved
Robbie H.
Verified UserHealth, Wellness and Fitness · 51-200 employees
Customer Service challenges when off-boarding
We were longstanding customers of Tebra, and we had no difficulties with them in our more than 10 years as loyal customers. We switched our EMR provider who had integrated billing and we no longer were in need of Tebra's services. Trying to off-board with Tebra has been an absolute nightmare. We have been bounced around from customer service representative to representative with no clear path or communication forward. We had nearly all claims that we kept in Tebra resolved and decided to go to read-only. However, we were not informed that ERAs continuing to come into Tebra (our state MA program was sending ERAs to both EMRs) were considered transactions, even though we are not using them at all in Tebra. This has taken our monthly payment from $300 per month to about $1700 per month for the past four months. Attempting to resolve this with their customer service team has been terrible, they have done NOTHING to attempt to resolve the issue or to help us figure out what we need to do in order to stop the bleeding. Other than telling us we can't have ERAs going into Tebra. Which is a multi-month process with our state to get this changed and is an obvious solution that we have been working on. Finally, our rep suggested re-activating our account, only after Tebra was able to bill us for over $5000 in bogus transaction fees. Reactivating our account has still not happened, even though it has been a week and a half since I made this request. It says a lot about a company how they treat their departing clients. I would never, ever, ever re-engage with Tebra and I caution anyone who is a current customer of theirs.
- We were very happy customers of theirs for over 10 years
- It was a great product and it worked well for us
- Customer service was great when ADDING services/
- The process of cancelling our service with them has been the absolute worst experience
- We have been bounced around with rude and unhelpful customer service staff
Coley B.
Verified UserHospital & Health Care · 11-50 employees
Seamless operation with exceptional value
Verified reviewer
- We've been incredibly impressed with Tebra’s patient management application
- The user interface is intuitive and well-designed, making it a breeze for our staff to navigate and utilize its full potential
- The ease of use has significantly reduced our training time and improved overall efficiency
- The customer support team has been outstanding – responsive, knowledgeable, and always eager to help
- When considering its robust features, seamless operation, and reliable support, this application truly offers exceptional value for money
- It's an indispensable tool for our practice
- As Tebra grows I want to see the development of individual user tools and tracking
- While many of our projects are base on team collaboration, some more nuance projects require individuals to work on sensitive, protected information
- The ability to track their work flow will be priceless
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