ThermoGrid
Review of ThermoGrid Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About ThermoGrid
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ThermoGrid Features
ThermoGrid Integrations
Customer Reviews
See why people love ThermoGrid
Samuel P.
Verified UserConstruction · 2-10 employees
Great product for the Construction service industry.
It reduces our paperwork and and helps us put more to the bottom line with a better overall company efficiency.
- The ease of sales and HVA/C load calculating software
It still needs some fine tuning of the inventory management on the back side, the front side for the techs is great and easy to use
Michael C.
Verified UserConstruction · 11-50 employees
Great for those ready to grow
Great customer service, great features, this team will do anything to help us learn and get where we want to go.
- I like that they continually add new features and make the system better
- I can use it on a basic level or if I take the time to setup everything the amount of things it will track and the amount of insights it gives me on my business is crazy
With any system there is a learning curve and sometimes I want the system to do it the way we already do things but then again we don't like our results doing it that way
Switched From
Hearth was bad, support was bad. Housecall Pro is kinda like a beginner program. It's fairly easy but doesn't do everything.
Jess N.
Verified UserGlass, Ceramics & Concrete · 11-50 employees
Not well rounded
If it was not for [sensitive content hidden] at TG and the amount of time invested in making this software work for us. We would not still be using this software.
- The ability to be anywhere and run the business
- Scheduling, Dispatching, Calendar, Texting jobs to Techs and when we are arriving to customers
- It works really great on the front end and for the techs in the field
- TG does not integrates with desktop as claimed
- It was such a nightmare we had to convert to QBO
- TG doesn't offer true progress billing for contractors/subcontractors
- It also does have the ability to correctly categorize a customer deposit without a lot of manual work on the QBO side or a workaround
- Reporting to tie out to QBO is terrible
- I have not found a single report in TG that ties out to any financial report in QBO
- It needs a lot more work invested in the development of the backend/reporting end
- Customer service takes too long to get back to you
- When they do finally get back to you their answers are unhelpful and you end up understanding the software better than they do
Switched From
Wanted the ability to run the business from anywhere. Scheduling and Dispatching, paperless
Why they chose it
"Converted before I worked for the company. If I had a do over not sure we would still be using TG or have picked it in the first place."
Tanisha C.
Verified UserUtilities · 2-10 employees
Loving it so far
Excellent
- I am new to Thermogrid and still in the training phase
- Whenever I have a question, the team is quick to respond to jump on a call to help me with my doubts
- [sensitive content hidden] has been especially helpful with the implementation process
- [sensitive content hidden] has been very helpful too
- I love the features so far
- Even though I haven't started using all the features, but I love that almost everything I need for my business is available as a feature and will help my work get so much more efficient
- Nothing so far except maybe the fact that the learning curve is a bit high due to multiple features
- But that is a good problem to have, it means I can move all my business needs to Thermogrid
- Finally one platform for all my needs instead of having to use multiple different softwares
Switched From
Wix barely had any features. I was still using Google Sheet and Excels to manage my daily work which was highly inefficient.
Why they chose it
"Thermogrid has 90% of the features that I wanted compared to so many others that I evaluated, which barely had 50%."
Charlene L.
Verified UserConstruction · 2-10 employees
Thermogrid Review
TG is the first dispatching system that I have worked with, I am not sure how it compares or what benefit I see. What I appreciate most is that willingness to take feedback and make adjustments.
- payment integration that allows the client, the tech and the admin to complete payment transactions from the invoice
- development team is open to suggestions on improving the system
- Job documents are not integrated to be electronically signed and do not auto save, so the info can be easily lost if it is not saved properly prior to changing screens
- We are now having to use a secondary app to complete safety documents and inspections so that they can be signed by technicians for accountability and to meet SECOR standards
- Clients can only pay using VISA or Mastercard through the payment link
- TG only tracks GPS for clock-in and out, we would like to track "downtime" between calls for technician accountability
- calling the support line used to automatically connect me with a support tech, now I have to submit a ticket and wait to hear back
Switched From
The switch was made prior to my starting with the company. I believe it is because TG was built by someone who worked in the HVAC industry and built it from that perspective.
Why they chose it
"na"
Gary W.
Verified UserConstruction · 11-50 employees
Garyw review
Been working with Thermo since day one and the company. It’s been fairly easy to learn and maneuver through when their are no glitches and good service area
It works great when you have service it is easy to use and learn even if your not a computer tech person
Drop boxes disappear and are under laying When you go back in calendar two weeks it doesn’t stay there after you exit out of a call
Switched From
Lost notes Always loading forever Bad customer service and support
Verified Professional
Hospital & Health Care · 11-50 employees
A decent software that works well once ALL of your company data is entered CORRECTLY!
There is definitely a higher learning curve for employees to get over. When people are in a rush it is easy to make simple errors and those simple errors slow down the efficiency of our workflow. I'm very happy with the approach the company has taken to customize the platform to fit the needs of our company AND our customers.
- ThermoGRID is perfect for our short-term needs
- We love the fact that staff finds it simple to use
- However, paying attention to the fine details when data is put into our software library is an ongoing struggle
- It is definitely a time-saver for us because it has the capability of carrying out complex tasks and has enabled us to be completely paperless
- We are still adjusting to the set-up, none at this time
Why they chose it
"From the very beginning we received (and still are receiving) excellent customer service. Their support team has been very helpful for our company as we have had to make many shifts, sometimes every month to adapt to the needs of our customers and the direction of the pandemic."
Matthew H.
Verified UserInformation Technology and Services · 2-10 employees
Thermogrid
we have the ability to load calculations on the program, do monthly subscription for club agreements, one flat rate for all credit cards including American Express. Most of all you can buy the software out-wright without having to pay a monthly fee.
- The ability to collect payment from the invoice online,
- changing of screens to close out work orders
- and there are a little slow to update software
Switched From
we had problems integrating with quickbooks, hard to collect payment or use the tech app. always being knock off the Grid.
Why they chose it
"ThermoGrid made it easier for us to sync with quickbooks almost seamlessly. Receive payment from customers, allow us to do load cal."
Roy W.
Verified UserConsumer Services · 2-10 employees
5 Star
Could not be happier with the product and even more so with the support we have received from the entire ThermoGrid Team. Special props to [SENSITIVE CONTENT HIDDEN] for always being there to answer our questions with a positive attitude.
- The ability to automate many of our daily tasks and customer touch points
- I really wish we had found Thermogrid sooner
Switched From
We were about to outgrow the capacity of Housecall Pro.
Why they chose it
"Even from the initial demo, we felt we were being served, not sold."
Al Siefert E.
Verified UserConstruction · 2-10 employees
Dissapointing and Expensive experience
Be careful to engange in a one year term contract, the is no return, and they will push you a lot to make a decision.
- Nothing to comment about the software
- Training team is NICE
- The system is rough and not easey to use
- The mobile app is not ready, they just told me that the first day I started implementation
- Selling team shows you whatever you want to see, and describes as the soft can do all you want to do
- That starts to fall apart as soon as you start your first training, and nothing is just like is supposed
- But you already signed a one yar contract with them, so you need to pay for it anyway
- They don't care if you use it or not
Why they chose it
"I believed in their promises about the software capabilities and what they will do for me to help me build the product cathalog, etc."
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