Tix
Review of Tix Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Tix
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Tix Features
Tix Integrations
Customer Reviews
See why people love Tix
Collin W.
Verified UserEntertainment · 2-10 employees
The Perfect Ticketing Software for Smaller Venues!
Overall a very good experience in the 4+ years I have used TIX. Their customer service is top notch. The pricing is very reasonable and it works well for our smaller venue! If a few key features could be added, it would be phenomenal!
- Tix is a great ticketing service for our smaller venue
- I switched over our 300 seat venue to TIX back in 2021 and am more than pleased
- The event management functionality is great, as it is very simple to add and create new events, set templates, and quickly duplicate events that are repeated
- The cost is very reasonable and I feel is quite a good value for a smaller venue without a huge budget
- It is simple to use, with very little issues
- Overall, very solid
- What I like the least is the lack of a few key features that other ticketing companies have such as the ability to sell gift cards
- I wish the emailing platform was a little more diverse as I feel the template is a but stagnant
- The website itself doesn't have a great UI and can be a bit clunky on mobile
Switched From
Vendini went "out of business" and was switching over to AudienceView and I did not like the newer platform.
Why they chose it
"Better Pricing Email Blast capability Great Customer Service Seemed to be a great fit for smaller venues."
Maria B.
Verified UserEntertainment · 2-10 employees
Highly Recommend!
Having moved through three ticketing systems in three years, Tix is by far the best and perfect for our needs.
- Tix is super easy to learn both from a selling and from a management perspective and their training videos and articles are very helpful
- Tix Support provides quick responses to issues and were fantastic collaborators during customer data migration & resolving challenges
- They have been an enormous help managing fake accounts and overall security of customer information
- Events and Packages are straight forward to create and manage and fees are quite reasonable
We love the pre-formatted reports and ability to customize but at times it can be hard to customize to our exact desired outcome
Why they chose it
"Functionality, pricing, reporting, CRM, ability to create packages"
Mari W.
Verified UserPersonal interaction with staff is excellent, navigation of site not easy.
Cannot easily find solutions to problems on our own, generally must call and speak with rep to get answer - it works if its during office hours but not on weekends or evenings. At times feel as though I'm going in a circle.
Logan F.
Verified UserReligious Institutions · 51-200 employees
Great Support!
Solid, runs pretty well for the majority of patrons. I like the rate we pay compared to most other ticketing services I've looked into.
- I like the staff support
- Iris and Patti do a wonderful job helping me solve problems
- I also like how simple the software is to use
- Sometimes it can take a while to get tickets sorted out for patrons
- They seem to have trouble logging in and selecting performances on their own
- This tends to be older patrons who generally have difficulty with technology, computers, etc
- I often help them on the phone because they can't book tickets
Why they chose it
"Price and ease of use. I liked the customer support staff of Tix too! Thanks guys!"
Eril D.
Verified UserEntertainment · 2-10 employees
Tix survey? I don’t know. You asked for this.
So far it’s been positive. A few hiccups here and there, but Surgió had been great at helping us and doing it quickly.
- It’s pretty easy to use and the fees are reasonable
- If I do have an issue I can call and someone gets back to me pretty quick
- I wish when people bought tickets it said “tax” instead fees
- We often get people calling to see if they can order the tickets over the phone to avoid the “fees” and I have to explain that it’s tax
- It’s more work for me but I also think it makes us look bad because “fees” are pretty shady
- I don’t want people thinking we’re charging more just because
Switched From
We used vendini, that sent available as an option. Vendini was terrible and they were doing some sort of rebranding into a new product. It looked like the new product was going to be even worse than Vendini so we thought it was a good time to jump.
Alex D.
Verified UserEntertainment · Self-Employed
A Reliable and Solid Platform with Great Potential
Verified reviewer
- As an event promoter and ticket seller, I've found Tix
- com to be an excellent solution for handling all my basic needs
- The platform offers great value for the money, providing a robust set of tools without a prohibitive cost
- One of the standout features is the customer service; the support team is consistently responsive, knowledgeable, and genuinely helpful, which makes a significant difference when issues arise
- While Tix
- com effectively serves its core purpose, there is considerable space for improvement, particularly concerning structural design and data entry
- Enhancing the user interface to be more intuitive and adding features that automate or streamline repetitive tasks would greatly reduce manual work
- These improvements would make the system not just functional, but truly convenient and efficient for users managing multiple events
- Overall, Tix
- com is a dependable and affordable ticketing platform backed by excellent support
- the least-liked aspect of Tix
- com is the amount of manual work required for data entry and structural configuration, especially when dealing with specific ticketing scenarios
- Having to manually block off the majority of a large venue for a small ticket allotment is a key example of a process that could be improved with more convenient features to eliminate unwanted labor
Switched From
I didn't like my old system. Very simple answer
Katrina S.
Verified UserEntertainment · 2-10 employees
Strong Solution for Mid-Sized Theatre
Overall, Marietta Theatre Company is happy with Tix's offering and service. The ability to pay for reservations online has been a huge help, and we hope for more digital enhancements (namely, the ability for customers to exchange their tickets online) in the future
- Strong reporting capabilities
- Iris is a very helpful with customer service
- The system is intuitive and fairly easy to learn, with plenty of guidance, as needed
- Inability to sell gift certificates and for customers to exchange their own seats online (with or without a fee)
- Having to log in to purchase is also not ideal
Why they chose it
"Seemed more suitable for a growing nonprofit offering a full season and individual tickets, rather than concerts or one-off events"
Kerry Kristine M.
Verified UserPerforming Arts · 2-10 employees
Longtime Tix.com Customer Review
We're mostly very happy with the tix.com relationship. Our ticketing fees seem to be less than most and the customer service from your team is really great. Just a few things to tweak above, and we're all GOOD! But we thank you for your support. We love keeping this platform consistent for our fans.
- Customer Service is ALWAYS readily available and we've had the same rep for a long time now, which is both comforting and helpful
- We can always get a quick answer or reply from anyone when we need it
- We absolytely HATE being charged the $25 for the disputes that come through especially when they are settled in our favor
- We also wish there was a fair way to refund people when they make an accidental duplicate purchase or their card isn't recognized for some reason by the platform
- We've had this happen before and it's complicated for us to reconcile
Why they chose it
"I think at the time, the platform was easy to navigate and the ticket fees were the best of the group."
Morgana S.
Verified UserEntertainment · 2-10 employees
Great experience with Tix
My training was limited (didn't have enough time with the person I was replacing) so going to my account manager (?) [sensitive content hidden] is great - very patient, listens to everything, and helps me resolve my issues. Also, one of the after hours tech support fellows was very understanding (this was some time ago, and I regret not getting his name). He also provided excellent customer service and helped me understand what I had to do to get back on track.
- I'm still learning things about using the system, and [sensitive content hidden] was absolutely essential to help me resolve a problem using a new feature that we are including this season
- After handling the first ticket exchange, she walked me through the process, step by step, giving me time to write my notes and physically follow her instructions
There is so much to learn - I wish I had more time to explore all of the other areas that I am not currently familiar with using
Tom M.
Verified UserNon-Profit Organization Management · 2-10 employees
Great Service and Customization!
I LOVE Tix...this is my second company working with Tix...I started with you in 2007 and chose you when I moved to my current company because of how much I liked you from before. We are often approached by other ticket companies wanting us to leave Tix and switch to them, often offering comparable rates...but when we tell them what our needs are that we already have in place with Tix they are unable to meet all of the. Even if they could, I'd still stay loayal to Tix.
- The flexibility and the customization that is available is really wonderful
- Also the support is great
- Occasionally, there are small program glitches when new shows are set up but they are always fixed quickly and often it's an error on our part:)
- but this is all very minor
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