Trail Blazer Non-Profit Manager
Review of Trail Blazer Non-Profit Manager Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Trail Blazer Non-Profit Manager
Trail Blazer Non-Profit Manager Screenshots
Trail Blazer Non-Profit Manager Features
Trail Blazer Non-Profit Manager Integrations
Customer Reviews
See why people love Trail Blazer Non-Profit Manager
Jennie D.
Verified UserNon-Profit Organization Management · 11-50 employees
Trail Blazer gives me back my time.
It has really helped me keep better track of campaigns and LYBUNTs. Mailing is a lot easier now as well. It has automated several things that have helped me spend more time working on what matters.
- The Trail Blazer team is so helpful and getting started is so easy
- It is easy to search for the information I need
- There have been a few things that have been hard to do find to edit
Kristan J.
Verified UserHealth, Wellness and Fitness · 2-10 employees
Great customer support
Overall, I'm very happy with the Trail Blazer experience.
- Trail Blazer customer service is amazing
- As a very small non-profit, we use Trail Blazer differently than most of their larger clients
- They've worked hand in hand with us to really tailor some of the functions to what we need to work efficiently
- Occasionally, it's not readily apparent or user intuitive how to do something
- But again, once I've gotten direction or assistance from the support desk, it's smooth sailing
Why they chose it
"The ProClass product didn't live up to the promises, and they weren't interested in letting us test it."
Jesse A.
Verified UserThink Tanks · 11-50 employees
Little-known standout product!
Generally good. It does what we need for a reasonable price, and with great support by the Trailblazer team. The downsides--remote Mac access, ugly interface, manual importing--are a hassle, but we're used to it.
- Fantastic customer support
- Pretty intuitive to navigate
- The right level of features for my fundraising program--all the functionality I need, but not too much to clutter my dashboard or brain
- Easy to train colleagues
- Quite challenging to use on a Mac platform, which seems to be the predominant OS in educational/university settings and also among many non-profits
- You have to use helper "remote connection" software even to reach the Trailblazer server, and then it looks and works like you're on a PC
- Which leads to my other con: The interface is unimaginably ugly
- Looks count, and most other CRMs are now clean and beautiful
- Definitely affects the user experience to use attractive sites and software all day, but then to have to switch to early-'90s Windows land for database work
- Also, Trailblazer doesn't work directly with the payment gateway required by the university where we're based
- (Cybersource/Secure Acceptance) That means donations aren't entered automatically, but rather we have to import them manually
- I see this as more of a limitation by our university than by Trailblazer, but it's still a hassle
Shelly P.
Verified UserPhilanthropy · 11-50 employees
Best Customer Service
Verified reviewer
- Excellent customer support - from a timeliness and issue resolution standpoint
- They also offer excellent training and online tutorials
- I don't really have any complaints
- Customizing reports for repetitive use can be challenging but that's mitigated by the excellent customer service
Switched From
We needed a real donor management system
Why they chose it
"Primarily cost and the ability to migrate our existing data cheaply."
Dustin V.
Verified UserNon-Profit Organization Management · 2-10 employees
We love TrailBlazer
We have been using Trailblazer since 2014. It tracks all of our income, relationships, churches/volunteers… everything. It has literally been the best single expense that we have spent over the past 10 years! Especially considering that we were using Excel sheets beforehand. It saves us SO much time, the cost is inexpensive, and the amount of time it has saved is well worth the cost which is much better than the other alternatives and at a reasonable cost. It easily pays for itself in time saved alone. Easy to use, and great customer service.
- It tracks all of our income, relationships, churches/volunteers… everything
- It has literally been the best single expense that we have spent over the past 10 years
- Especially considering that we were using Excel sheets beforehand
- It saves us SO much time, the cost is inexpensive, and the amount of time it has saved is well worth the cost which is much lower than the other alternatives we've looked at
- It's been worth every penny
- It easily pays for itself in time saved alone
- Easy to use, and great customer service
- If I could wave a wand and make one move to help the state, it would be to provide this to every chapter
- It provides accountability with QuickBooks and has many huge capabilities
- Unlike other systems that we've looked into, they have excellent customer support included without extra cost
- The web app is also wonderful
- I can pull up information on the fly
- If I meet a volunteer and they are curious on how much their church is giving, I can get an answer within a minute through the app
- It also tracks relationships I have, like: which volunteer serves at which club, when they were processed, what training they have, what church they go to, etc all connected
- So, I can pull lists of everyone involved from a church, or all the volunteers from a club, etc
- I can also see who has made a pledge, find who my top givers are, see how long it's been since people have given, find which events certain people have attended and given at and which ones haven't
- Any system you go with has a learning curve
- There is a learning curve here too
- It requires some logical thinking to use well
- You tell it what you want and it pulls the information
- You can immediately get to work once you know the basics but as you learn new ways to us it, soon you'll become much more efficient
- Email is also a con
- It uses html formating
- Other services have an easier drop and type interface, templates, and pictures ready to speed up the process
- This one requires a little more work
- But once you have templates built, it works fine
- AND the trailblazer staff will help you build a template if desired
- Plus there are great help article and videos to walk you through everything you may want
- They have also made some great improvements recently in this area too
Switched From
Customer service was terrible - especially for us as new costumers. If it was that bad while we were coming on board, it was a poor testament of how it could be once we were long time patrons. Plus, they wanted to bill us for customer service. Our information being imported was a mess in their system and we were not given any help or guidance on how to fix it. We also ran into issues trying to get reports and information out of their system.
Why they chose it
"Being a small non-profit, price was a main factor that had us consider them. The experience we had with their representatives was the best of all of the demos that we took from the various companies. We trusted that Trailblazer would be there for us and help us out. They remembered us and we felt as though we were valued rather than just another customer."
Carl H.
Verified UserReligious Institutions · 2-10 employees
Excellant CRM
Trail Blazer was excellant at tracking donors and donations and other income. The biggest plus was their always ready customer support. You get a live staff person who patiently walks you through whatever issue. They also respond to suggested program tweaks.
- The set up was straitforward, and the learning curve wasn't too steep
- it was easy to integrate with our payment processor
The missing piece was bookkeeping integration and their event registration didn't have an integrated calendar
Switched From
QB is not very functional as a CRM, we kept QB as bookkeeping software.
Kelly G.
Verified UserFund-Raising · Self-Employed
Customer service wins
Trail Blazer has been great for moving our small non-profit organization into a larger one at a reasonable price. We started using Trail Blazer when we had under 1,000 donor records and now we have over 5,000 donor records. The software has helped us organize donor information with tools to help us create more in-depth donor details that are easily searchable. Although, this software may not have the prettiest interface, the customer service is what makes this company special. They were extremely helpful during the initial set up. I love that whenever I call or email for help, I always get one of the same three helpful employees and they always respond!
- The customer service is what I like best
- Someone is always available to help
- The interface is pretty old-school
- There are major improvements needed for creating newsletters that allow the user to be more creative
Why they chose it
"It was less expensive and the employees were good at answering my initial questions."
Frank W.
Verified UserReligious Institutions · 2-10 employees
Trail Blazer
Verified reviewer
- The response for queries is fantastic
- Using a MAC makes things a little frustrating
Switched From
Ease of queries and common sense nomenclature.
Tricia M.
Verified UserNon-Profit Organization Management · 2-10 employees
A fantastic tool for non-profits
The team are fantastic to work with anytime we have questions, and it’s always easy to troubleshoot or train thanks to their online knowledge database.
Donor software can often be out of reach for many “grassroots” charities, however Trailblazer is available at a reasonable price and is easy to use
- I cannot think of anything that I don’t like
Switched From
The product wasn’t able to be accessed by multiple users at once
Why they chose it
"Cost, and I was also familiar with the product having used it in the past"
Sheryl B.
Verified UserHigher Education · 201-500 employees
Great product while we had it!
Once I understood the system, it felt natural and fairly easy to use. Support staff was exceptional, along with the Knowledge Base!
- Functionality is awesome, able to add a variety of information; able to open more than one constituent account at a time - ease of moving back and forth; Knowledge Base is a dream and very clearly written out; staff is superb and able to help with any questions (thank you, [sensitive content hidden], for answering my ton of questions
- )
Seems like there would be an easier way to pull reports of current and deceased constituents together
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