TripWorks
Review of TripWorks Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About TripWorks
TripWorks Screenshots
TripWorks Features
TripWorks Integrations
Customer Reviews
See why people love TripWorks
Dana H.
Verified UserArts and Crafts · 2-10 employees
Great Customer Support
Working with Tripworks is easy, efficient and hassle free. Whenever we have a need or question, it is handled in a timely manner (faster than I would expect) and they always make sure to let you know they are there to help.
- Customer support is "On It
- " and super helpful
- As we set up our system they are ever present to assist and guide you in best practices
- Updated UI was not necessarily an "improvement"
- The new interface, while "looking prettier" means more scrolling to find what you need
Terry B.
Verified UserLeisure, Travel & Tourism · 2-10 employees
Get the best option now.
Easy to use and great customer service. Very helpful and patient.
- Great customer service
- I like the flexibility with commissions and no subscription fees
- I also like that they are constantly updating the technology
- Sometimes the booking fees can turn off the customer from booking
Switched From
I hated trekksoft. Soooo expensive and difficult to deal with. Unwilling to help us when the pandemic hit.
Rowena B.
Verified UserEntertainment · 51-200 employees
Tripworks for Walking & Bus Tours
We decided on Tripworks after a very length research process into other options. While we were initially understanding that no system is perfect, over time, we’ve found that the cons seem to be stacking up. Constant issues, slow loading, and feeling unsupported are leading us to question whether we made the right call. We will keep working with them since we’ve put a huge amount of work into setting up and using this system, but it is disappointing to feel like we aren’t getting what was advertised. We regularly feel like we’re fighting the system, when the goal of this type of software is to make our lives easier. We are intending to give them a chance to resolve these issues, but are strongly considering exploring other options.
- A clean, good-looking system with a simple booking flow
- Great options for dynamic pricing, as well as offering different pricing to resellers
- Flexibility to manage bookings, including the ability to manually adjust ticket prices or comp tickets, makes it much less rigid than other systems
- We’re using resources for guide scheduling, and this has proven to be a mixed bag as the resource settings aren’t as flexible as we need
- The system’s focus on per-participant details means that the default receipts and booking details can be lengthy for large bookings
- It would also be nice to have an option for a requested booking that doesn’t require a deposit to be able to quote groups
- More issues have started to pop up since the initial review
- Some are minor like add-ons we’ve applied disappearing from the booking, while others are major and have impacted our business more dramatically, like payment links that don’t load and booking errors on e-commerce and back-end bookings
- We have regularly been reporting issues, but little to no progress is made on things that are having a major negative impact on our business
- Our support has gone rapidly downhill since our on-boarding experience
- We have been passed through a couple of account managers and the general support staff, all of whom mean well and do their best, but haven’t been able to really address our concerns
Switched From
We were using Dubsado in a way it wasn’t really designed for, and realize we needed a proper booking system to meet our needs.
Why they chose it
"It had the best combination of features that we needed without too many required work-arounds for features that didn’t quite meet our needs."
Mauricio D.
Verified UserLeisure, Travel & Tourism · 11-50 employees
Top client service
Verified reviewer
- TripWorks' best feature is its top client service
- The set up was a breeze with Tripwork's team, we had two calls to customize their platform according to our specific products and needs
- Afterwards, a dedicated account manager is assigned to you so that you can email or set up calls for any follow-up questions (which I have generously used)
- Besides client service, the platform did solve many of the issues we had been struggling with such as having multiple resellers and integrating all of the bookings into one calendar
- There isn't much to complain about Tripworks
- The main issue is that it has so many features that it takes a while to properly get to know the platform and everything that it can do
- I have been stumped a couple of times on how to proceed, but TripWorks' team have been quick to reply to my emails or get on a call to help me out
Switched From
We needed a product with more functionalities, able to integrate with multiple booking platforms and centralize all bookings into one place.
Why they chose it
"Fare Harbor was more expensie, user reviews were great for Tripworks."
Dennis D.
Verified UserLeisure, Travel & Tourism · 11-50 employees
Tripworks Is An Amazing Product
Overall I enjoy Tripworks much better than Peek Pro or Fareharbor. I especially love the ease to set up affiliate company's to handle third party bookings.
- The setup of our tour options, vouchers and gift card options are extremely easy
- The dedicated customer service with an actual account manager that i can talk to when I have an issue is one of top features I love
- The payment processing is fast and the flexibility to modify features is top notch
- I wish customers had a way to cancel tours and request refunds themselves so we didn't have to stop and manually cancel the reservation
- It just takes time out of my admin team's day to do this
- Also, when a reservation is cancelled or a draft is removed, I would be great if it didn't show up as just deleted, it would be much better if it showed up in the sales screen as actually cancelled
- It just crowds the sales screen when multiple of the same activity for the same person shows up as a draft or deleted
- Lastly, Tripworks would be elite if they set up a way to automatically pay out commissions for bookings through affiliate partners instead of my accounting team having to manually calculate and pay out commissions
Switched From
Mainly the one on one interaction with an actual person. It makes such a difference when I can video call the same person who is familiar with my business and account and get help when I need it.
Audrey E.
Verified UserRetail · 2-10 employees
Tripworks Rocks!
Overall it has been a positive experience for our business!
The Tripworks team is wonderful about getting back to our business in a timely manner, always assists us with our questions or concerns; providing quick solutions each time
- Sometimes it glitches out and the screen goes blank at random times
Christopher H.
Verified UserAirlines/ Aviation · 11-50 employees
Tripworks review
Great customer service and product, easy for customers to book.
- Able to use in field and at office
- Integrated system
- Some things about it are illogical
- The fees are a lot too
Switched From
Integrated platform for all of our uses.
Why they chose it
"I chose it because of others in the induatry"
Henry G.
Verified UserRecreational Facilities and Services · 11-50 employees
The best in the market
Perfect overall experience with Tripworks, try this booking software it’s great
- Always ahead of the competition , tecnico support is great
- Communication is great
- Do not have anything that I like the least
Cara M.
Verified UserArts and Crafts · 2-10 employees
Trip Works - new business partnership
excellent customer service, easy to use software
They were quick to respond to my requests and they were fast and accurate with a solution
- nothing I can think of at this time but will give it some thought
Connor W.
Verified UserHospitality · 11-50 employees
Tour operator review
Verified reviewer
- what we like most about tripworks is its ease of use
- certain customer service representatives, others are exceptional
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