UJET
Review of UJET Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About UJET
UJET Screenshots
UJET Features
UJET Integrations
Customer Reviews
See why people love UJET
Juan M.
Verified UserOutsourcing/ Offshoring · 10000+ employees
Awesome Tool
I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS.
- It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage
- It doesn't require too many clicks for you to get what you are looking for
- It needs some polishing on performance
- It tends to get stuck sometimes which is understandable in a web based tool
- But it shouldn't do that with simple tasks such as looking at lists of people
- It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing
Switched From
Our client decided to change the platform since they were updating their support tools. UJET was better for their budget and for their operational requirements.
Mohamed A.
Verified UserTelecommunications · 201-500 employees
Amazing Experience
everything looks very easy when it comes to usage and it doesn't need full training to handle all features, you can just get a couple of hints to use it, very easy actually.
- Reporting is excellent, Routing is very easy, Creating teams and users
The latency of the agent status just takes a couple of seconds to update the agent status on the agent dashboard, I wish it can be faster than that
Why they chose it
"Excellent in Service, very suitable prices, supporting all types of transactions "Call, Chat, Email, Ticketing" and the more important feature is the accuracy of the Reporting"
Verified Professional
Information Technology and Services · 501-1000 employees
A simple and easy product
Overall, this product is good and simple, providing basic functions as well as data management, but that is it. If you're looking for a more sophisticated product that contains additional features, then this is not the one. If you want a simple one that can help you make and receive calls in a timely manner, then this is the product for you.
- UJET is a simple phone application that can be useful and easy to use
- It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction
- I've used this product as both a call receiver and as a manager
- It provides several insights that can help track call information and keep tabs of everything that is going on
- There were several times when calls would glitch out and you wouldn't know what exactly happened
- Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened
- Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying
Lauren C.
Verified UserRetail · 501-1000 employees
Great experience with Ujet!
Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.
- -Ease of set up
- The implementation was very easy and for the most part, we can modify our set up with ease
- Nothing requires some gigantic, time consuming or expensive implementation
- -Smart actions/ in call SMS
- Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer
- -The people
- The team at Ujet is great, they are attentive and listen to feedback very well
- The native reporting functionality is still subpar
- The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now
Switched From
At the time, there were basic functionality such as live service level, custom statuses and call listening missing from the product.
Scarlet P.
Verified UserTransportation/ Trucking/ Railroad · 10000+ employees
Ujet, the best app to take calls and chats.
It has been very satisfactory and easy to use UJET, is always very attentive, concerned about their clients, they cares about the service they provide.
- Ujet is the best software program for companies, which offers a quality service for chat and voice interactions, is super easy to use, adapts to any type of work, boosts your productivity, and helps with resolution time, Where I work, it is the program they have used for more than 10 years and it has never given any type of problem, I recommend it 100%
- WE LOVE UJET
Like every platform it has its advantages and disadvantages, what I don't like is that every time I log in I have to enter my password and email and I would like it to be personalized and automatic or shorter
Jeff S.
Verified UserOutsourcing/ Offshoring · 201-500 employees
Ujet makes our work life better.
Overall Experience with Ujet was great and hoping for to still use it in the future.
Ujet allows us to interact with our guest and host to help them with their concerns
What I like least about Ujet is none so far since it is very effective software to use
Eleanor D.
Verified UserTelecommunications · 10000+ employees
My Ujet review as a team leader
ujet is our tool that helped me become what i am today in my job. very easy to use and to teach
- We use it as a tool to call and to receive calls
Sometimes we are experiencing some glitches or bugs that slowers down our service level
Danicelis R.
Verified UserConsumer Services · 501-1000 employees
I truly recommend Ujet!
Ujet resolves almost every problem in my everyday workout.
- Its fastness, I use Ujet every day and I really like working with this platform
The unique thing I do not like about Ujet is that it does not have noise suppression
Jannice Gwen A.
Verified UserTransportation/ Trucking/ Railroad · 501-1000 employees
Experience with UJET is excellent as it has a lot of features
Verified reviewer
- I like UJET is because it gives us a way to communicate with our customers in a timely manner and it has feature for calls, chats and emails as well
- The UJET tool also is not that hard to follow as it has options that can easily understood by its users
- None so far, my experience with UJET is great
Verified Professional
Outsourcing/ Offshoring · 5001-10000 employees
Honest Review
Outsourcing/ Offshoring
- What I like the most is that the feature, where it's not complicated to use
- the least I like in Ujet is there is no feature showing the call history
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