Unitel Voice
Review of Unitel Voice Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Unitel Voice
Unitel Voice Screenshots
Unitel Voice Features
Customer Reviews
See why people love Unitel Voice
Shawn B.
Verified UserRetail · Self-Employed
The best phone service for your business!
I use UniTel Voice for my business toll free number. I have had a great experience with their friendly customer service an technical support staff. Their voice talent set up my IVR and sounded great. I would recommend it to anyone.
- I really liked that you can get your IVR set up with a voice talent for free at sign up
- You also can get your settings setup for you or a walkthrough in setting them up by support
- I love the ability to receive faxes through your toll free number and send them from the interface
- You can also set business hours for your toll free number
- You can make or receive calls through the app or have them forwarded to a phone number
- The app has distinct ringtones so you always know that your business line is ringing and what option the customer chose in the IVR
- This is particularly good for businesses with employees who handle different departments
- I haven’t had any issues with UniTel Voice
- I think it’s a great service, application, and interface
Tiffany M.
Verified UserProfessional Training & Coaching · Self-Employed
Aside from the product and service itself, the best thing about Unitel is its people!
Outstanding genuine, professional customer service with Unitel - and all set up within 24-48 hours too!
- Unitel offers high quality voice service products with next level customer support
- It was simpler than I thought - I chose the toll free number offering that worked best for my online business and was prompted to schedule a call to set up my online account and personalized professional voicemail message
- My set up call lasted about 15-30 minutes and wasn't rushed or corporate sterile
- [sensitive content hidden] was amazing - kind, compassionate, extremely knowledgeable and has a great sense of humor (which is something that I value in customer service)
- He walked me through their clean, straightforward platform and provided some pearls of wisdom that I hadn't considered - totally valuable
- I also appreciate that I can reconnect with [sensitive content hidden] in the future for any questions or issues
- Being able to reach out the the same person that helped me with setup means Unitel values and stands behind personalized customer service
- [sensitive content hidden] authenticity and genuine interest in me succeeding with my new business was a bonus that I hadn't expected but warmly welcomed
- So, aside from the voice service, mobile app, and dashboard experience, the best thing about Unitel is its people - for sure
There are no cons to the Unitel voice service - especially since they walk you through the process on a setup call
Why they chose it
"Best package that had everything for the lowest price with the best customer service - not a hard decision once I was aware of the differences."
Crystal H.
Verified UserMental Health Care · Self-Employed
Ease of Use
My experience was great. From start to finish it was straight forward, convenient, and easy to set up. Customer service was pleasant.
- Unitel voice was convenient and reasonably priced
- With clear contract terms
- And, it was super easy to set up
- I dislike having to type in this area when I had no complaints about Unitel
- Why force a least liked section
Why they chose it
"I went with Unitel for ease of use, convenience and cost."
Alka G.
Verified UserEducation Management · 2-10 employees
How can Unitel be better
Verified reviewer
- Customer Service only
- Customer Service Only
- App is very bad
- Does not connect to incoming calls, call drops frequently
- App glitch, desktop version too slow to load
Leslie R.
Verified UserMarketing and Advertising · 2-10 employees
Service is Excellent
It was easy to sign up, emails were easy to follow, and we so appreciate the onboarding call. We are in the midst of growing our business, and Unitel made this piece super easy.
- [sensitive content hidden] was absolutely excellent to work with
- From the moment we got started, he made the entire onboarding process simple, smooth, and stress-free
- He walked us through every step with clarity and patience, answered our questions thoroughly, and made sure we understood how everything worked
- What could have easily been a complicated setup turned out to be quick and effortless—he had us up and running in less than 20 minutes
- Thanks to his professionalism and efficiency, we felt confident from day one, and we’re already seeing the benefits of the service
- I couldn’t have asked for a better experience
- So far, we have no issues and really like the service
- We like the fact that Unitell will grow with us, too
Why they chose it
"not enough functionality, not flexible enough"
Abby S.
Verified UserProfessional Training & Coaching · Self-Employed
Affordable and easy to use.
Very happy I made the switch. I don't need a lot for my one-person business, and the price is very reasonable compared to other providers.
- Pricing for a very small business
- Ease of porting number, and it started working immediately with no setup
- Unitel pushed for an onboarding call, which was incredibly helpful
- Haven't found anything in my first month
- It's been a painless transition and has saved me a ton of money
Switched From
The pricing was a lot better. I'm a very small business and was paying over $40 a month for the lowest tier of service.
Ruben A.
Verified UserFinancial Services · 2-10 employees
Great customer service
Best customer service I have ever experienced in a long time. Had a small issue over the holiday weekend, and the chat box was available to help. I couldn’t believe they were available and solved the problem. I even received a follow up call a few hours later to make sure problem was resolved! Amazing!!! The reps name was [sensitive content hidden] and she deserves the highest rating available…
- Customer service is superb, and a very easy to operate system
- Can’t think of any reason not to use them…
Why they chose it
"They made it very easy to choose. Their ads were easy to understand, and set up was a breeze"
Latricia G.
Verified UserRetail · Self-Employed
I Love it!
Overall my experience has been great. Whenever I have an issue they are quick to resolve it and also offer suggestions that I have found to be quite helpful.
I love the convenience of the app and that I can separate personal and business calls as well as have a separate ring tone for business calls
- I think the inbox page can be streamlined a bit
- The filter section above the actual voicemail section is cumbersome
- I would prefer to see my actual voicemail messages first and then filter
Switched From
The connection was not very good and sometimes the call would drop which is not good when trying to conduct business. Also, I did not like that the Google voice had to be announced when someone wanted to leave a voicemail. It made my business sound unprofessional in my opinion.
Alanda G.
Verified UserEnvironmental Services · 2-10 employees
Could not have asked for a better service and company!
Was great !!!! All around , customer service fantastic, app was great as well !!!!
- exceptional customer service
- Loved the vanity phone number idea
- Our business took off like crazy once we had the vanity number
- Honestly nothing
- No Complaints with anything
- The app was user friendly and was a great way to get clients ringing our number
Joseph R.
Verified UserHuman Resources · 2-10 employees
Nearly Perfect—Just One Small Limitation
⭐️⭐️⭐️⭐️½ (4.5/5) Great service overall. Only downside: cancellations are limited to chatbot or email—though it’s instant and hassle-free.
- A perfect price for entrepreneurs just getting off the ground, making it easy to launch your business
- Great deal tailored for new entrepreneurs — start strong without breaking the bank as you grow
- Affordable pricing designed for entrepreneurs who are ready to turn their ideas into reality today
Cons: Must cancel via chatbot or email—instant, but limited to those two channels and cant be done over the SaaS a good thing is they don't play games and let you cancel right away
Why they chose it
"a lot cheaper a quicker to set up........."
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This is very useful service. The company presents itself in a very professional manner.
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