Userlytics
Review of Userlytics Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Userlytics
Userlytics Screenshots
Userlytics Features
Customer Reviews
See why people love Userlytics
Krista A.
Verified UserMarketing and Advertising · 11-50 employees
User friendly and efficient
I really enjoy Userlytics. Aside from the user-friendly and efficient platform, the customer service team is 10 stars out of 5. They are always willing to help me set anything up in such a timely manner - and so nice!!
- The software's interface makes setting up the test, reading and reporting out a breeze
- Simple functionality makes something like a robust test just a little bit easier
- The transcription that is based off of audio is left to be desired and often not able to be used
- As a result, we do spend extra time translating ourselves for each panel result
Switched From
Pricing and not as strong of a platform as Userlytics for reading results.
John R.
Verified UserAutomotive · 1001-5000 employees
Great product - even better support!
We switched to Userlytics a couple of years ago for our primary testing platform and I'm glad we did. We are able to do anything we need to do at a significant savings. Maybe the best feature is the support. If I ever have any questions, our contact [sensitive content hidden] gets back to me with solutions almost immediately!
- Ease of use Variety of test options Customer support
- Highlight reels could be easier to create
Why they chose it
"Lower price for very similar product features"
rachid t.
Verified UserArts and Crafts · 501-1000 employees
userlytics on of the user softawre that i didn't like to much
it was a bad experience for sure
- well ther is not much i did like nut i like the website menu
- i did like least that doesn't work for the residence out of the USA
Sam R.
Verified UserEducation Management · 2-10 employees
Worth the switch!
We transitioned to Userlytics from UserTesting.com and are *so* glad we did! We are able to complete tests in the same way with higher-quality participants and much better customer service.
- The management and visibility across projects and tests is really great for me as an admin
- The interface has been easy for professors and students to use and support from the company has been quick and seamless
- No complaints
- We've used it for a semester and so far everything has been easy and a good experience
Switched From
Frustration with the quality of participants and customer service
Mike P.
Verified UserFinancial Services · 201-500 employees
A more reasonable alternative to the biggest players.
Our rep has been helpful and attentive, and the tool meets the UI and feature requirements of all its competitors for a really reasonable price tag.
- There are a lot more UX testing tools and platforms out there these days than the days of Usertesting and UserZoom being the only players
- But many of them offer only a couple types of tests, or force you into a type of workflow
- We chose Userlytics because it most closely resembles the "big boys" in terms of feature set (in fact, I get more types of quant tests than I did with UserZoom) for a much smaller price tag
- I also like that tasks can go un-recorded for participants' privacy
- This was a near-essential feature for getting the tool approved
- We're still pretty new on the platform, but I haven't had a lot to complain about
- Sentiment analysis is not activated by default and I'm afraid it might be extra so I haven't pursued it
Switched From
Primarily we switched for price reasons. As a small team, the unlimited pricing of UZ did not benefit us that much compared to the more flexible credits of Userlytics.
Why they chose it
"It met our needs for the types of studies we wanted to run and the cost savings we needed."
Jennifer D.
Verified UserComputer Software · 501-1000 employees
Userlytics is a robust and inexpensive testing platform
Userlytics is a robust and inexpensive testing platform that meets our needs as a software company.
- Creating a study with Userlytics is easy; the interface walks you through each step of the process
- Some highlights include the templates that are available for common usability questions and the in-browser testing option for participants
We use our own participants for testing and some have difficulty navigating the testing platform when reviewing prototypes
Why they chose it
"It seemed to have the same core features at a fraction of the price."
James M.
Verified UserInformation Technology and Services · 11-50 employees
Userlytics Aug 2021
Experience of the tool is good and the support is always very prompt and helpful
- Simple to set up and use
- Easy to share
- Quick to gain user feedback
- Hard to reallocate account history if required eg employee leaving/
- Also relatively expensive for short tests
Why they chose it
"Better commercial model for our needs at the time"
Katherine M.
Verified UserInsurance · 5001-10000 employees
Useful and powerful tool and competitive pricing model
Verified reviewer
- The data generated by the platform can help provide evidence when a design decision change has a high risk potential
- It helps our teams provide additional evidence about what works well and what needs more attention in the overall user experience and design (flow, copy, visuals, layout)
- Sometimes the interface to setup a test or review results is a little jarring to the untrained eye
- It's learnable, but there will be a learning curve for folks who are newer to user research and usability testing
Verified Professional
Retail · Self-Employed
Userlytics
It’s been just okay there’s nothing exciting about it because it’s too slow if you really want to make an earning out of it to be honest
- The fact that I can make something on the side
- You barely get tests to qualify for the customer base is low
Michelle K.
Verified UserApparel & Fashion · 501-1000 employees
Reliable partner who can help us increase overall usability
We conducted our competitor analysis with Userlytics. Userlytics helped us to narrow down difficult decision to achieve stakeholders alignment and consolidate our organization product strategy. We've received tremendous help from them. I highly recommend anyone who is interested working with Userlytics.
Userlytics was very amazing for helping us to conduct detailed competitor analysis which was challenging for us to proceed internally
- So far so good
- I don't have any negative comments now
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