VXT
Review of VXT Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About VXT
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VXT Features
VXT Integrations
Customer Reviews
See why people love VXT
Morgan J.
Verified UserHuman Resources · 51-200 employees
General Manager
Excellent. Very glad the organisation made the switch to VXT.
- Ease of set up and use
- VXT's integration with our Applicant Tracking System is terrific
- I can't think of any cons with the VXT product
Switched From
It was rubbish, lack functions, continually dropped calls when we tried to transfer and support was below expectations.
Karolina A.
Verified UserLegal Services · 11-50 employees
VXT is modern, intuitive & effective!
We love it! VXT has helped increase the productivity and efficiency of the team. Would recommend to any business!
- It integrates with our software and it’s very user friendly
- Workflow and client response has improved significantly because of the integrations
- Really happy with this product
- The staff is friendly, patient and accesible
- We are in USA CST time zone
- Sometimes is little challenging if we need support during our working business hours and there is not technical support at that time
- But the staff is amazing and responded timely to the best of their ability
- We wish the team chat was a bit more team oriented (could respond to threads, label chats, etc)
- Looking forward to see those changes in the future
Switched From
Ring Central was not cost effective for what they offered. It was also not user friendly
Why they chose it
"It integrated with our case management system and was cost effective."
Ashley M.
Verified UserLegal Services · 51-200 employees
Don't bother
Verified reviewer
Interested in the IA, however became very disappointed in the product and the lack of professionalism
- Review from the Founder From the very first contact, this company showed a lack of professionalism
- My CEO clearly stated our requirements, including essential features like call whisper, barge, and monitoring
- Their sales representative responded by telling her that our company did not need those features
- Telling a CEO what her company needs is unacceptable and out of line
- Instead of focusing on business, he attempted to talk about New Zealand and even displayed a screensaver, which had nothing to do with our operational needs
- We still gave them a chance
- We reached out for support and received no response for more than a week
- No urgency and no accountability
- When we tested the platform, the call quality was extremely poor
- Clean audio became fuzzy and distorted
- The AI offering could not make up for the basic failure in audio performance
- There are providers delivering high call clarity, full functionality, and AI at a lower cost
- This service failed in professionalism, support, and performance
- It is not suitable for any serious business operation
Scott B.
Verified UserHealth, Wellness and Fitness · 51-200 employees
Founder- Partner
From the original launch with [sensitive content hidden], are experience has been wonderful. [sensitive content hidden] is VERY involved with the day to day, and often chimes in. They are always working on making things better every day.
- I love VXT
- One of the greatest pieces is the mobile experience
- I have not experienced a VOIP system with a mobile app like VXT
- It is not integrated with campaigns in loxo
Switched From
Integration and Moble. The mobile is rock solid. Texting is a vital part of the business. We live on campaigns and need this feature
Why they chose it
"Mobile, service, and open Integrtaion. the team had a vision and executes it"
darren k.
Verified UserLaw Practice · 2-10 employees
VXT is a no brainer for firms using Actionstep
a pleasure to deal with and an integral, foundational cornerstone of the business - so it must be rock solid, and it is.
- it's integration w Actionstep allows seamless capture and optional billing of all client calls the AI transcription of calls and their seamless insertion as file notes into Actionstep is wonderful
- the intuitive call flow building GUI let us tailor the incoming call flow to suit us the onboarding experience was excellent as we transitioned from our previous VOIP provider the platform has been rock solid - far more so than our NBN service when we had a transferring from reception problem, the VXT tech support kept working the problem w us until it was resolved
that I can't search across messages w all contacts that I can't get a summary of interactions w a contact I can't filter by contact types needs an outlook add in
Switched From
lack of integration w Actionstep. no love from the vendor or interest
Shoshanna B.
Verified UserLaw Practice · 2-10 employees
Will stay with forever!! Great Product, Great Company!
Wonderful product from a wonderful company. A little help setting up numbers and explaining a lot more about getting truly localized numbers would have saved my initial heartache, but the company was able to pivot and get it right, quick!!
- The number of features and ease of use of these features is amazing
- Love that it records and outlines the calls
- Very impressed that an issue that arose for me was handled very well by VXT
- The charging over and over for changes trying to get it setup, when quoted one whole price, want to just pay that price
- The expectation that VXT would simply hold my monies meant to be refunded for a whole year and simply apply to next years bill was not reasonable
- But, they ultimately fixed this for me and I appreciate it
Switched From
More features such as AI outlines, summaries, and full accurate transcript reporting
Ryann H.
Verified UserLegal Services · 11-50 employees
HPSR loves VXT
Wonderful from product to people we have worked with. Everyone in our firm is pleased with this company.
- Their customer service and overall product innovation
- Always very helpful and always take suggestions seriously
Sometimes the hours from US to NZ can be tough but most times any immediate issues are handled quickly
Switched From
Ease of use, call handling, price, and the billing integration
Ilya F.
Verified UserLaw Practice · 2-10 employees
intuitive and revolutionary
The VXT team are very responsive, the onboarding was a breeze, and the game changing functionality has added value to the firm. We love it.
seamless integration with our cloud systems, improved team dynamics, saving so much time, additional services we can pass on to our clients
- The main regret is that we didn’t have it sooner
- VXT is the easiest software decision we have made as a law firm
Switched From
VXT has many more law firm specific functionality Teams didn’t have.
Matthew A.
Verified UserMechanical or Industrial Engineering · 2-10 employees
Best softphone on the market at a great value!
Best softphone out there I have used. Very easy to use. Great support when needed. No negatives to it.
- User friendly interface
- Records and transcribes call with summaries
- Integrates with CRM easily
- Constantly enhancing with improvements
- I am very happy with the product so far
- There is not really anything I have come across I dislike
- Maybe a slight lag when dialling out to it coming through on mobile but we are talking seconds
Switched From
new business. used the others in my old company. Teams and cloudcall
Brenna G.
Verified UserNon-Profit Organization Management · 11-50 employees
New Users Happy with VXT
We are brand new to the platform, but so far it's great. I am excited that it brings our office into the future with a VOIP phone application and allows our staff to work remotely without added hassle of a separate, mobile phone number.
- We are pleased with how straightforward and user-friendly VXT seems to be
- The integration with MyCase is going to be a remarkable upgrade for our practice
- There are a few missing pieces with the MyCase integration that would be super helpful (call log updates instead of notes on a case)
- Something we are going to struggle with is transitioning from our current chat tool over to VXT
- I don't see the need to have multiple intra-office chat tools and that's going to be confusing
Why they chose it
"Integration with MyCase, excellent customer support"
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