XM for Customer Experience
Review of XM for Customer Experience Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About XM for Customer Experience
XM for Customer Experience Screenshots
XM for Customer Experience Features
XM for Customer Experience Integrations
Customer Reviews
See why people love XM for Customer Experience
Humaira J.
Verified UserMarket Research · 201-500 employees
Reliable and powerful tool
The overall experience is very good. The support section covers every feature so even if we are stuck we can get help from support.
- It is very user friendly tool
- The drag and features saves a lot if time and minimizes the coding effirt
- The data and analysis section needs to be improved
- The costing is little high
Ryan C.
Verified UserReal Estate · 51-200 employees
It's ok, could be improved
Verified reviewer
More stable and better ability to glean insights from data collected compared to some of the other VoC tools out there
Could be costly and set up is tedious with a lot of customizations required, but i guess with more power comes more responsibility
Switched From
Technical issues, cost, support, features and functionality
Sean R.
Verified UserHigher Education · 1001-5000 employees
Qualtrics for survey and data analysis
This is something I have to use on the job because we have an institutional license but it is one of my least favorite software packages on campus. It's not awful; I'm just not a fan in general.
- Qualtrics has become essential to the operation of my university
- Virtually all elections/surveys/etc are done via this platform
- I use it to perform exit interviews of student classes, for masters student committee's assessment of a thesis defense and other related functions
- Search committees use Qulatrics during the hiring of candidates when our faculty needs to polled about their opinions
- I am not a fan of the actual survey taking experience
- I've had issues where the touch pad on m laptop has accidentally changed a selection I made, and it was submitted without me realizing it
- The UI looks nice but is clunkier than it lets on
- Also, these surveys are not good about (i) communicating their length, and (ii) allowing users to go back and change an answer
- I find (i) is a bigger issue in a long survey where you are under the impression that you'll have a final field to respond
- Sometimes it just abruptly ends,
Switched From
I'm forgetting the name of the old software, but my university made a site-wide switch as of a few years ago. Thus, I had to use it.
Mike A.
Verified UserTelecommunications · 201-500 employees
Qualtrics Review
Verified reviewer
- Its a great platform
- Easy to use
- Very helpful for gathering opinions and reviews of internal processes and company updates
Prathamesh M.
Verified UserRetail · 1001-5000 employees
Survey platform with features and functionality with ease of use.
Overall, Qualtrics is an excellent survey tool. It is standard survey tool for market research firms and universities where the aim to collect data using an interactive yet ease to use platform. Basic data visualization is good for keeping track of the descriptives. Customer support comes at a price though works well if your firm is inclined to make Qualtrics use efficient. Managing multiple projects is a piece of cake for this tool. Making the process effective and efficient is an another benefit. Qualtrics helps researcher to build a solid foundation of a chain of projects that they can lead from a single library. The benefits of Qualtrics overweigh the pros making it an ideal survey tool for researchers. Overall, Qualtrics is highly recommended to users.
- Qualtrics customer experience is a great survey to measure customer satisfaction using the online survey tool
- It is very flexible and very functional with a very user friendly layout to help build better surveys for customers and participants
- Building surveys is painless and requires minimum knowledge
- It is easy to create surveys using the drag and drop option with many features which help you select the question type
- In one of the projects that I recently completed I was able to use the semantic differential scale function for understanding how people evaluate a new product concept on its strength and weakness
- Other scales are also accessible for other question types
- In another project that I completed I did use nominal scale for dichotomous questions, ordinal scale for rank order questions, and likert scale for likeliness questions
- It was great experience having so many features available to customize in Qualtrics
- Qualtrics allows you to create and store surveys
- When you store surveys you can actually store the whole survey as well as store individual sections, blocks, and questions
- It is very easy to replicate the sections and blocks from one survey to other
- Surveys can be shared between different projects
- At my workplace we maintain a shared library with survey templates and we also maintain a personal library for current and former projects
- Overall building, storing, and recreating surveys is great feature of qualtrics customer experience
- Qualtrics is a great tool with features and functionality, but it is sometimes hard for everybody to get a hang of it
- Some users require training on certain features, customer support is a great help for those queries, but it comes at an additional cost
- Also, the wait times are very long
- Qualtrics is a high cost tool and it doesn't have many packages to choose from
- Small and midsize research firms should look for low cost basic tools for their surveys if they are not looking for sophisticated solutions
- Qualtrics offers wide range of sophisticated solution which includes different type of scale, questions, visualization display etc
- Many companies are not interested in such solutions they are happy with basic solution with basic questions which can lead to descriptive statistics
- For such firms Qualtrics packages would be expensive
- For advance statistics methods like regression, factor analysis, etc
- The data analysis and data cleaning options offered by Quatrics are very insufficient
- This mainly happens for scientific studies which involve complex multivariate statistics
- Sometimes there is an issue with its adaptability with different browsers, we had this issue at our workplace where qualtrics wasn't working that fine with internet explorer
- External panel management tools find it hard to integrate with qualtrics and this remains a huge challenge to overcome if an external vendor is used for sample management
- Reporting capabilities are very limited to graphs
Switched From
SurveyMonkey is a good survey tool, though it has few deficiencies to overcome. Qualtrics is a very good when it comes to collecting data using complex measurements and instrumentation techniques. It gives you a good set of options when it comes to variety of question types, different skip patterns, branching logic, and reporting graphics. For doing basic surveys SurveyMonkey is a good option, but for the lower price, but for complex surveys, Qualtrics stands out.
Why they chose it
"For complex surveys Qualtrics is an excellent option. In market research industry we are required to do different studies which include concept testing, copy testing, message testing, pricing study etc. For such studies you require to have a tool which can give you a wide range of options for scale. Qualtrics stands out to be the best tool which can help you build different scales. Qualtrics was superior to LimeSurvey when it came to this."
Verified Professional
Banking · 201-500 employees
We love Qualtrics for CustomerXM
Our experience has been great. They were great to work with during our implementation and are always willing to work with us on a project or if we have questions.
it is easy to use, easy to learn and mostly importantly it is adaptable and customizable
- Nothing really, the software stands on its own
Switched From
The ability to customize our surveys and questions, also better analytic tools. better dashboard and ability to do most things inhouse without reach out to somebody else.
Ryan M.
Verified UserE-Learning · 1001-5000 employees
Qualtrics is my favorite survey engine
I have had a really positive experience with Qualtrics. When I have to draft a survey, Qualtrics is my first choice.
- I liked that I was able to provide individual surveys to all of my respondents
- I also liked that there were robust features available to show specific questions to specific respondents based on their feedback
- There was a big learning curve to figure out their own language for embedded text and stuff
- I will say that I was very impressed with their customer service reps
- Very easy to reach and very helpful
Switched From
It was available at my organization and it had stronger features than its free competitors
Verified Professional
Research · 10000+ employees
Makes surveys simple
Research
- Qualtrics is very user friendly and has a clean, organized interface
- It gives every survey a look of professionalism
- It also streamlines the data collection process
- The cost of renewing every year can be a deterrent
Switched From
My university required us to use qualtrics for research purposes.
Verified Professional
Research · 201-500 employees
Great For Surveys
It is a great software to use for creating and sending out surveys. It is overall easy to use and setup and can do complex work if you need it to.
The interface is great and there are a lot of features that you would expect related to creating surveys
There are some features that can seem to be technical that could have been handled differently such as reverse scoring
Nadia K.
Verified UserHospital & Health Care · Self-Employed
Good Product
I have created a lot of surveys and I love the ease with which you could create and disperse the surveys. I also love that you can see progress and even download the data from surveys in ways that make it easier for you to analyze them with other applications
- The easy with which you can create surveys and dispatch them
- I wish there was a tutorial to walk you through the product when you first sign in
- I had to figure out stuff for myself and sometimes through others
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