Jotform

Review of Jotform Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Overview

About Jotform

Jotform is a cloud-based platform that primarily aids companies in creating professional forms with no coding necessary. Users can create and design forms using drag-and-drop features with customizable fields and built-in conditional logic. Jotform also allows users to integrate forms with other business apps and to collect online payments.

Jotform Screenshots

Jotform Features

Features of Jotform
Alerts/Notifications
Autofill
Conditional Logic
Convert to PDF
Customizable Branding
Data Import/Export
Drag & Drop
Electronic Signature
Forms Creation & Design
Multi-Channel Distribution

Jotform Integrations

PayPal logo
PayPal
Google Drive logo
Google Drive
Stripe logo
Stripe
Slack logo
Slack
Mailchimp logo
Mailchimp
Airtable logo
Airtable

Customer Reviews

See why people love Jotform

5 Star
70%
4 Star
30%
3 Star
0%
2 Star
0%
1 Star
0%
Candy W.

Candy W.

Verified User

Entertainment · 2-10 employees

Used weekly for less than 2 years
Dec 22, 2025

JotForm Makes Collecting Data Simple & Easy

My overall experience using Jotform has been positive, helpful, and beneficial to our data collection, planning, and creating lists within our business and with organizing our audience's information.

What they liked
  • It's super easy to collect a lot of data in one place
  • It allows my audience and potential customers to share their information in an easy to use format
Room for improvement

Once submitted, hard to go back and edit, so the user experience could be improved on a bit, but definitely not a dealbreaker

Sama P.

Verified User

Non-Profit Organization Management · 11-50 employees

Used daily for free trial
Dec 22, 2025

SUPPLIED MY NEEDS!

Verified reviewer

What they liked
  • I volunteer at a non-profit and needed a way to collect information for a special event coming up
  • We're expecting 200 people, so I wanted a reliable option that was easy to add to our Canva website
  • I love how easy it was to set up, especially the customisation options to also look the part
  • I also love their free option
Room for improvement
  • I didn't realise that testing the link on Canva is using up the 'Form View" usage until after I read in the Usage tab of my account
  • It will limit me from checking on it as much
Switched From

Canva has collaborated with Jotform, making it easier to use on their websites.

Why they chose it

"I couldn't add a form from Google Form directly onto my Canva website."

Verified Professional

Online Media · 2-10 employees

Used daily for less than 12 months
Dec 22, 2025

Improved product

It is a pretty decent little tool who clearly takes constructive criticism well and makes changes according

What they liked
  • It is more intuitive that it was the first time I reviewed it
  • They have improved their services so Inam updating review
Room for improvement

It’s a lot less functional that it could be but the improvements are notable, theybdeserv acknowledgenent

Brock G.

Verified User

Telecommunications · 11-50 employees

Used daily for more than 2 years
Dec 22, 2025

Extremely User Friendly and Ideal Form Builder Tool.

Overall Jotform offer an easiest way to build a form and also has highly customizable features. Ability to create and publish forms from any device is a huge plus.

What they liked
  • One of the most standout features of Jotform is it's drag and drop tool which makes it easy to create and customize forms without any coding knowledge
  • Easy to collect and edit data
  • Have customizable themes for branding purposes
  • Simple to create and publish form from any device
Room for improvement

Sometimes the upload in Jotform does not translate well into new from ,needs one to do some creative work to readjust titles or sections that didn't copy smoothly to it

Switched From

Jotform offer many templates and has advanced features.

Christine D.

Verified User

Food & Beverages · 2-10 employees

Used daily for less than 2 years
Dec 22, 2025

Easy to use and fun to explore

Verified reviewer

What they liked
  • It's so easy to use and build, we're using it for our internal data and customer surveys
  • I love my wide options in customizing the design and being apply to build my own app
  • Barely encountered any bugs and issues
  • Worth the upgrade if you're using it as often as we are
Room for improvement

Branding's just a bit old school with the colors and fonts of actual app but it's not limiting tho if in terms of you own forms

Switched From

Couldn't ask to take photos directly, only uploads. Data preview is much nicer in jotform, I always have option to integrate to google anyways

Donald B.

Verified User

Non-Profit Organization Management · 11-50 employees

Used monthly for less than 2 years
May 28, 2026

Awesome online event and other communications program!

Great support in providing for events, and communication is robust, with seamless integration for all types of clients.

What they liked

* Modification is instant * Ease of use & format events * Editing and insertion of images * Robust storaging

Room for improvement
  • Payment options could be more user-friendly
  • It would also be great to have additional templates tailored to different age groups, such as children, youth, young adults, adults, and the elderly
Why they chose it

"Its wide range of features were greater than the other products."

Verified Professional

Computer Software · 51-200 employees

Used monthly for less than 2 years
May 28, 2026

Simple tool that provides more value than cost.

I use it for various projects. Mostly, with internal team. After team fill out the form, all the answers are collect in one place similar to google sheet. It is a stepping up from using google. The setup is easy and it is affordable.

What they liked
  • Jotform is a simple to setup and use
  • It is intuitive and doesnt requite a steep learning curve
  • There are plenty of functionalities
Room for improvement
  • Not much really
  • Perhaps too mang marketing emails once you signed up but you can always update your preferences
Switched From

A lot more integrated than google and easy to use.

Andrew J.

Verified User

Writing and Editing · 2-10 employees

Used monthly for more than 2 years
May 28, 2026

My Personal Experience with Jotform

My overall experience with Jotform was positive. The platform is extremely user-friendly, and the drag-and-drop builder made it easy to create professional forms quickly. I appreciated the wide range of templates and integrations, which helped streamline data collection and automate workflows. However, some of the more advanced settings can feel overwhelming at first, and the limitations on the lower-tier plans can be restrictive if you’re working on larger projects. Despite these minor drawbacks, Jotform is a powerful and reliable tool for building and managing forms.

What they liked
  • I liked how quickly I could build professional forms without any coding
  • The drag-and-drop interface is simple, and the customization options are extensive
Room for improvement

While powerful, Jotform can feel cluttered at times—there are a lot of menus and settings, which can be confusing for new users

Switched From

Google sheets was an absolutely terrible piece of software

Puya P.

Verified User

Sports · Self-Employed

Used weekly for less than 12 months
May 28, 2026

Amazing Tool that everyone should use

I love how many features actually come in handy and how they continue to expand with features without increasing the price. Customer support is fantastic. I also enjoyed their trainings/webinars.

What they liked
  • I love all the features Jotform offers, from easy to customize questionnaires to AI Agents
  • Everything is drag and drop and I have all the data collected in one place
  • I love that many basic features are offered for free
Room for improvement

Some of the usage limits are too low and the paid versions are too expensive, I wish they had an option that is more moderate in pricing, or the option to only pay for certain add ons

Why they chose it

"Easier and better plus it is for free for my purposes"

Todd W.

Verified User

Arts and Crafts · 2-10 employees

Used monthly for more than 2 years
May 28, 2026

Works well, but the higher tiers are overpriced.

Using Jotform has overall been a positive experience, but not something that I would continue to use at the higher tier pricing ranges.

What they liked
  • The value of the bottom tier is great
  • This is easy to use customizing your forms
  • Has nearly all options that you can thing of and collects data and transfers it to you sufficiently
Room for improvement

Once you go above the bottom tier in pricing, it just seems to get a little out of hand for what it is offering vs what other similar programs offer

Why they chose it

"Jotform seems to be more customizable with a few more options."

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