ZenMaid
Review of ZenMaid Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About ZenMaid
ZenMaid Screenshots
ZenMaid Features
ZenMaid Integrations
Customer Reviews
See why people love ZenMaid
Harmony L.
Verified UserHospitality · 11-50 employees
Zen Maid Cleaning Business Software Review
I have had a mostly positive experience with Zen Maid. No one can achieve perfection, but I'd say this company cares about the needs and desires of its clients overall. I would recommend them to anyone looking to start or improve a cleaning business.
- This software is the best on the market for residential cleaning services
- They are very interactive and listen to their clients
- They take customer ideas and implement them to enhance the software's capabilities
- I have searched around and found that nothing else offers what they do
- The cleaners love the GPS function, and that is what truly put us over the edge when looking for software for my business
- They have also consistently added value by adding new features that make managing the day-to-day operations a little easier
- Delays in sending invoices
- They had a glitch or two, but they got it figured out and corrected the issue
- They also compensated my time
Shelley B.
Verified UserConsumer Services · 11-50 employees
Zenmaid keeps our business running smoothly!
We have used Zenmaid for many years and will continue to be a loyal consumer as long as the price meets the benefits. Current zenmaid allows us to streamline a lot of our back office and provides great value to our busines.
- The ease of scheduling is very beneficial
- User friendly, saves time entering new clients and provides a client database that captures information from size of home, type of clean, and frequency
- You are able to add notes in the app that your cleaners have to read before the assignment
- I am able to add if the client was a referal, came from our website, called our office or emailed so it is easy to track where our business is coming from
- The automated reminders to clients are a huge plus
- Saves us from having cancelations and clients that forgot they were on the schedule
- Adding notes in the app have to be translated before entering which costs us time and money
- If the cleaner has their app downloaded in their native language then the notes should automatically translate
Why they chose it
"Zenmaid provided the majority of what we needed to run our operations."
Natalie S.
Verified UserFacilities Services · 2-10 employees
Life Changing
When I started my residential cleaning company, we were completely on paper. I started searching for a scheduling software. I had tried several and was unhappy with each of them. Then I found ZenMaid. Not only did they import all of my customers (saving me many many hours), they also put my schedule together and set up my booking page! This software has freed up so much of my time, so that I am no longer spending hours a day working my business. On top of all of that, they have the best customer service that I have ever come across. Thank you ZenMaid for changing my business and giving me my life back!
- Its customization makes for ease of use
- The only con is that I didn't find it sooner
Switched From
The other scheduling software's, although the worked for maid services, they were more geared toward other service companies, like HVAC and Plumbing.
Why they chose it
"ZenMaid was the only scheduling software made by maid service owners for maid service owners."
Verified Professional
Hospitality · 2-10 employees
Zenmaid is good but could use improvements
I tried It for a few months based on someone else recommending it but decided to switch to Jobber for its features
I liked how colorful the scheduling software is and the ability to color coordinate cleaners based on individual needs
I did not think it was simple to learn how to schedule clients and also did not like how the calendar looked overall
Switched From
Recommendation by a colleague and decided to give it a try
Why they chose it
"Jobber was very expensive and I wanted to try Zenmaid first to see if it was better."
Hannah M.
Verified UserIndividual & Family Services · 2-10 employees
We highly recommend ZenMaid!
I love how ZenMaid offers automated text reminders to not only customers for their upcoming appointments but also the technician that’s scheduled. It’s also very handy to have a customized checklist for each appointment in the app. The customer service team at ZenMaid is always professional and most helpful!
- 1
- I love that we can send automated appointment reminders to our customers and technicians
- 2
- We can add checklists to appointments 3
- That ZenMaid teamed up with my coach [sensitive content hidden] on the filthy rich cleaners podcast
- I love listening to it
- 4
- I love the appointment availability finder feature
- 1
- That I can’t bill directly from ZenMaid because I use Quickbooks
- 2
- I wish we could personalize the review prompts more-a)have the option to add a team photo to our review prompt
- b)I wish the automated texts didn’t have such a short limit on characters
- 3
- I wish we could have a customizable commercial walkthrough sheet that we filled out during the walkthrough and it saved into our ZenMaid for future reference
- 4
- I wish ZenMaid would add a feature where we could upload cleaning product labels for cleaners to have easy access through the app instead of searching for a files on google drive, etc
- 5
- It would be nice if ZenMaid had a feature where the owner or managers could upload technician training videos so while the tech is on a job and they need a quick refresher on something they have easy access to information
- 6
- I wish ZenMaid would have a feature that would allow us to send the completed checklist to the customer with their appointment completion text
Why they chose it
"I felt like it was more professional than others that were considered."
Michael H.
Verified UserChemicals · 11-50 employees
Our most important software for our cleaning service
It's a very good system, not as much of a learning curve compared to booking koala - which I spent an entire weekend learning, before deciding to stick with zenmaid. Zenmaid is Much easier to figure out. Nothing worse than training a new admin person up to use an extremely complex software. I'd love to see an AI assistant to give suggestions on scheduling, taking into account client location, cleaners location, the length of the clean, fitting into the cleaners availability etc. Scheduling can be a logistical nightmare, so having AI assistance would be awesome. I see they have a maps view now, so I'll try to learn how to use it, that will probably help.
- Managing clients, the schedule etc
- You cannot scale without a good client management system
- If you don't use one you'll always stay small
- Sometimes there are glitches
- But there are glitches in every single software we use occasionally so it's kind of unavoidable
Romana Z.
Verified UserFacilities Services · 2-10 employees
Great software made for cleaning companies
I’ve tried looking into a few other software options, but so far ZenMaid fits my business the best in terms of features and price. It has everything I really need to manage my cleaning service smoothly, and it’s easy to use. Overall, it’s been a great experience and definitely worth it.
- I love that ZenMaid is made just for cleaning businesses
- It’s not some general software you have to adjust to your needs — it’s already built to fit how we actually work
- Everything’s in one place: clients, schedules, reminders, messages…
- Some features, like invoicing and tracking hours for employees, aren’t fully compatible with our local accounting rules, so I can’t really use that part of the system
- It’s a great idea and very well designed, it just doesn’t fit perfectly with how our bookkeeping works here, which makes it harder for me to integrate into my business
MARTHA P.
Verified UserHospitality · 2-10 employees
Zenmaid - The best App for building your cleaning business
I have used Zenmaid for many years, and my overall experience has been really good and easy to teach to my team members.
- As with any new program, there is a learning curve to be navigated
- I reached out to the team as I had questions when I first began with this APP, and the answers were very helpful and timely
- They are there to help along the way
- Another thing is that these builders know the business and are always looking for ways to improve, as well as considering suggestions from users
- The calendar is wonderful and clear to help run my team and clients
- Love this APP
- Nothing that cannot be navigated easily
- When the team updates with new items, it may take me a minute or two, but it is easy to figure out
- If not, I ask the team
April V.
Verified UserCommercial Real Estate · 11-50 employees
You need ZenMaid!
I highly recommend ZenMaid to all cleaning companies. Their customer service is fantastic and I appreciate how they actually listen to their clients and are always making improvements based on feedback.
- We have been using Zenmaid for over 6 years and it has saved so much time
- Love the automated email & text reminders, as well as the new invoice format
- Makes my job so much easier
- We like it all
- Nothing negative here
- Honestly
- ZenMaid is always making improvements based on client feedback and that is greatly appreciated
Suyen R.
Verified UserEnvironmental Services · 2-10 employees
Customer support
Customer support is very good. Every time I need help. They are very understanding and very professional.
- They do more then other cleaning software for their money
- Easy to get any documents I need without calling or getting in touch with someone, and is easy to learned
- Everything I need is just a click away
- they listen to their customers needs to improve the software, and they always working in new features
- You can’t get to talk to someone over the phone If I need help
- They just help by email and will call you if is something extremely usufull
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