Zuper
Review of Zuper Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Zuper
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Customer Reviews
See why people love Zuper
Wajid Z.
Verified UserInformation Technology and Services · 2-10 employees
The Leading FSM Solution - Zuper
Verified reviewer
Beginning with the attendance management to the more complex processes including work order management are made very easy on Zuper
- Zuper does not have an accounting module, hence another software is required to manage the accounts
- If Zuper had a robust accounting module, then it would be a very holistic software for FSM
Shandra M.
Verified UserHospital & Health Care · 51-200 employees
Zuper review
I wish that there was a page that could show a list of all active trials, over due, started, not started, ready, etc. Maybe with a menu to select a block of dates. Like Jan. 1st - Feb. 15th.
- I like the dashboard
- Lots of info there and some areas I'm not even using yet
- the search and filters
- sometimes I will search up a job number and instead of it coming up first, it will be at the end of a list of many
- The filters don't see to pull up everything, which scares me
- I don't feel like I can rely on the information given to me from Zuper
- For example, I felt like I had an active list of my Trials for Nanaimo and was checking them out and trying to update them
- Then Sales reps came up and gave me Trial numbers that weren't even on my filtered list
Switched From
I'm not sure. This wasn't my decision to make.
Miles H.
Verified UserConstruction · 51-200 employees
High on promises - Low on delivery
Overall my experience was not positive. Zuper leadership appears comfortable making commitments and missing them time and again. The [sensitive content hidden] himself acknowledged that we were de-prioritized and then in a subtle way explained how unimportant we are.
- Attractive GUI and intuitive design
- Software has a lot of potential if it continues to be developed for the US market
- The estimate platform is poor
- It has very limited functionality and is inferior to most other products
Zachary C.
Verified UserConstruction · 51-200 employees
Zuper the FSM you NEED
Overall I love Zuper and the path that I see them going down. Like any company there is always room for improvement, but I have never seen a company more open to ideas. When there is a problem they are quick to fix it and the customer service is top notch.
- The ability to really make Zuper what you want has proven to be invaluable to our experience
- Vastly improving our user and customer experience
While Zuper has amazing ideas the timeline in which these ideas come to fruition is not very reliable
Switched From
Pricing and flexibility in the product made this an easy choice for our business.
Stephen F.
Verified UserInformation Technology and Services · 2-10 employees
Awesome software for field service companies
My overall experience is positive however there are some features that I wish we had to avoid using other software to provide those features like customer portal and more in depth project management features.
- I love the all the job adding features from being able to break down clients by individual sites and locations under a sub client
- I also like the ability to pull those jobs back and add a child job to the parent job for multiple calls related to the same issue
Lack of a customer portal on my end has been a killer for me we have so many clients that want to be able to log in and pay invoices or view quotes that we have had to take our invoices and quotes to another software to provide that feature
Why they chose it
"We chose Zuper because of the cost being lower"
Miguel M.
Verified UserMedical Devices · 2-10 employees
Dont believe the hype
Worked with them for almost a year repeating the same issues over and over. We would have a zoom meeting i would tell them the issues then they would tell me they would fix it. In a week or two we would have another zoom meeting were they would ask if there was any issues and i would tell them YES you still didn't fix the issues i brought up in the last three meetings. When they did fixed one thing in the software then something else didn't work. Huge waste of time and money. Would never recommend this company.
- They promised the world
- Told me they could tailor there software to do anything we needed
- Reasonably price for what they were offering
- False promises made they could not get there software to do what they had promised
- Constantly repeating the same issues over and over
Switched From
to go paperless and automate repetitive tasks.
Why they chose it
"Promised there software could be tailored to do everything we needed."
George G.
Verified UserTelecommunications · 51-200 employees
Zuper is the top solution for FSM
Superb, the Zuper tea has been a delilght to work with through all stages
- It is a solid product with a comprehensive feature set
- It is not cheap
- It is a prodyctivity multiplier, but its price may feel high for a company with a modestly-sized field tea
Switched From
Previous product was inadequate. Zuper was a big upgrade
Why they chose it
"Zuper was 10x cheaper and offered the same or better functionality"
Cooper K.
Verified UserConstruction · 2-10 employees
Best Team I Have EVER Worked With!!
Our Zuper representatives, [sensitive content hidden] , as well as the tireless soldiers of productivity that comprise the engineering team, have been integral to our success with this program. We required an extremely customized experience in both templates, access roles, and compound conditional integrations with our CRM, and every single problem has been either directly solved, or we have restructured our approach to circumvent it. This has been a journey full of late nights and very meticulous alterations to templates and workflows, and everyone has stuck with us through it all. I couldn't possibly ask for a more dedicated group of people to bring this project to life with. If I had the funds to personally offer a bonus (and a spa day) to everyone involved, I would do so without hesitation.
- The client-side customization is extensive and adaptable
- The job checklist and workflow functions are the bread and butter of our field operations
- - Abbreviations for US states are not recognized by the GPS function, or by the regional tax management settings within Zuper itself
- For a US-founded company, that doesn't make much sense
- - Certain reports, like the Product Master Report, still require a date range to be input before it is generated
- It would be an improvement if this wasn't required
Switched From
Bad interfaces, high prices, and awful support/training teams.
Ryan H.
Verified UserBuilding Materials · 501-1000 employees
Super Zuper
We are incredibly grateful for this discovery, as it has significantly advanced our team's progress. As we continue to evolve, we anticipate saving resources in other areas, all thanks to Zuper, which has truly propelled our department to new heights.
- Zuper’s staff demonstrates an impressive level of responsiveness and availability, consistently working with us to resolve specific challenges and tailoring solutions to suit our distinct business needs
- Furthermore, the user interface is meticulously designed, offering both clarity and efficiency
- I wish the master search bar functioned more freely
- I want to be able to type in one term and have it show all results for that term, regardless of the custom field or category it’s in
- For example, if I type the word 'door,' I want it to display all notes and descriptions where the word 'door' is used, with the ability to highlight it in context and easily jump to it
Arlene N.
Verified UserConstruction · 51-200 employees
Zuper Experience
Overall it has been good, however the estimated updates or new features seem to slow
- Real time activity and reporting
- At any given point in time we can communicate to clients status of any of their requested work
- Customization by End User is limited
- A lot of Customization has to be sent to Zuper Support
Why they chose it
"Cost and ease of use was important to us"
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