CAKE POS
Review of CAKE POS Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About CAKE POS
CAKE POS Screenshots
CAKE POS Features
CAKE POS Integrations
Customer Reviews
See why people love CAKE POS
JEFF W.
Verified UserFood & Beverages · 51-200 employees
Overall a Good Product with Excellent Customer Support
Verified reviewer
- The customer support staff has always been great
- I have been a CAKE user for 6 or 7 years now
- I spent 3 Hours on the phone yesterday with [sensitive content hidden] , who informed me at the end of the call that he was supposed to get off work at 4pm
- I called at 3:55pm and he gave me his best efforts, a great attitude, and he genuinely wanted to help me troubleshoot the issues we were experiencing
- The only reason I am writing this review is to give [sensitive content hidden] a shout out
- There are a few fundamental aspects that most restaurants do, such as happy hour, and CAKE is not designed well for special pricing without creating duplicate items with the discounted prices, and a "happy hour" menu separate from the standard POS menu
- It works, but it would be better if an item could have multiple prices based on certain times of day
Switched From
The local company that serviced this POS closed (maybe?) and we wanted to make a change. We liked that CAKE was cloud based and we wouldn't need to purchase a server (expensive) to run the system.
Verified Professional
Restaurants · 2-10 employees
User friendly POS for restaurants
We loved Cake overall. We had tried other systems and Cake was just the easiest to use and train employees on. That saved time in training saved money and made for less interruption in the work flow for others while a new employee was training.
- We loved the modern look and ease of use
- Many other POS systems for restaurants are outdate and cumbersome
- Training on Cake took minimal time because of how intuitive and customizable everything is
- Display has large, colored tile buttons like a smart phone or tablet, and the menu layout makes sense for the needs of a restaurant
- Our business had both restaurant and retail and Cake POS was not incredibly conducive to retail management
- The inventory tracking was set up more for food industry, not for retail SKUs
- It did not have a scanner built in, items had to be searched for and clicked on
Switched From
We switched because of the available features and reporting, ease of use, and cost. Cake made more sense for us in all those areas.
Why they chose it
"The customer service was a small factor, but the real benefits was the functionality of the product and ease of use. Cake is incredibly user friendly, making training simple and quick."
Scott A.
Verified UserRestaurants · 11-50 employees
Best POS out there
Extremely satisfied with software ,hardware and support.All the way around great product
- Ease of use for the staff and to load new items
- Time clock dose not have mandatory launch breaks
Kelly E.
Verified UserRestaurants · 11-50 employees
Sometimes hard to use, sometimes not
Verified reviewer
The customer service people (most of the time) are so helpful with whatever to need
- Sometimes it’s extremely confusing on what to do when a problem arises
- Also wish it did timing features to different stations on the line
Steve R.
Verified UserRestaurants · 2-10 employees
Hooray for [sensitive content hidden]
I’m new to the business and new to POS Cake knows this. I appreciate the patients and help. I’m constantly needing help and advice
- [sensitive content hidden] as my Sales / Help rep
- She has been part of the team day one
- She is outstanding
- A keeper
- So far good
- Syncing up the web site and my POS is challenging since I’m still learning on what’s in both
Tara S.
Verified UserRestaurants · 11-50 employees
A++++++++++
Actually some of the best customer service I've had very helpful when above and beyond
- So incredibly helpful and followed up
- Extremely patient
- I hate that I am not able to make the cash out or cash in slips longer
- I also don't like the fact that I can't separate when I do reports comparing Mondays through the year versus like say Sundays through the year I want to be able to compare days
Switched From
Needed an Updated system, easier to use then previous
Why they chose it
"On boarding was pretty easy, had alot of assistance making menu up"
Jodi T.
Verified UserRestaurants · 11-50 employees
Not Easy to Upgrade - Be Prepared for Hours of Installation Time
In general we have always like CAKE. It is a serious pain though whenever we upgrade. Our technical representative, Ayodell was absolutely amazing and patient through our 8 hour ordeal we went through to get our upgraded POS stations installed and working.
- I like the reporting functionality and the ease of use of the system
- The network setup
- The fact that we have to replace perfectly good equipment with new expensive equipment when we upgrade to newer versions
- I also do not think it is good business for CAKE to not have any local support
- A customer should not have to be responsible for being tech savvy to the level you are required to be in order to install new equipment
Switched From
At the time, FOCUS did not have online reporting. Cake did and was easy to use and cost effective.
Why they chose it
"Cake was more cost effective than the others."
Aleeshia M.
Verified UserFood & Beverages · 2-10 employees
Happy Customer
Great from start to current day. We've been with Cake for over a year and are pleased!
- Ease of use, the customer service is phenomenal and low cost
- Google doesn't allow me to setup my order link
- It kicks it out saying we're closed or unable to accept orders
Why they chose it
"Customer Service from the 1st initial inquiry was beyond great."
Billy W.
Verified UserRestaurants · 2-10 employees
GREAT POS AND CUSTOMER SERVICE
I used Cake at a previous restaurant when I moved the sent to Maliek Walkins in customer service. Great rep for Cake he walked me through a few things and was actually helpful. Didn’t act like he wanted to rush me and explained everything to me.I have used some of the other POS systems this is by far the easiest I have dealt with I did my own menu and installed everything myself.
- I really like being able to input items on the POS
- And not having to use my laptop every time I want to run a special or change a price
- I really like that you can actually call customer service when you need help and someone actually answers quickly
- There is much I don’t like about the POS
Switched From
Didn’t like having to use a back of the house computer all the time for every little change
Cheryl T.
Verified UserRestaurants · 11-50 employees
Owner and Manager
The over all is easy to navigate. just a couple glitches. but once they explained it made since. The initial set up on the phone with [sensitive content hidden] was a 5 and half hours. it was long because there was alot to do. But [sensitive content hidden] a breeze to work with. you didn't even know you were on the phone that long. He made learning fun. I felt confident after we were finished setting everything up. [sensitive content hidden] needs to be training the tech support to have patients for people and his knowledge. He is the only one i want work with when i call for help. [sensitive content hidden] is so helpful and personable. he understands what i am trying to say when i dont know the proper term. He was a great person to have when you are initially signing up to purchase cake. Very knowledgeable as to why we would benefit from different products. I truly from the bottom of my heart want to thank them for all they did/do for us.
The onboarding process with [sensitive content hidden] and [sensitive content hidden] was easy
- There is no Happy hour button that will automatically turn on and off
Switched From
credit card deposits would be missing for day befor they deposited into our account
Why they chose it
"Better price and referrals from friend. Used cake over ten years ago in another restaurant"
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CAKE POS
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