CallTools
Review of CallTools Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About CallTools
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CallTools Features
CallTools Integrations
Customer Reviews
See why people love CallTools
Daniel Alejandro A.
Verified UserConsumer Services · 11-50 employees
Useful tool for customer service
This application is used a lot for 2 years for the impeccable attention of my clients regarding the technical support of the television, telephone and internet services. scheduled technicians and followed up the cases created in order to guarantee a quality service
- It is the best tool we have to make an impeccable customer service
- It is used to generate case numbers related to the received call and be able to track it to generate a unique satisfaction in the customer
Sometimes it is very complicated to manage the mute and hold buttons, the times are not enough to manage the information requested by the customer
Paul F.
Verified UserMarketing and Advertising · 51-200 employees
Calltools - Absolute Game Changer!
I’ve used just about every calling system out there. Calltools is incredibly superior and has been a game changer for us. We doubled our appointment volume just by being able to adjust and use live filters. We’ve also been able to nourish our leads for longer. Chaz has been absolutely amazing and always there for us whenever we need something. I absolutely love Calltools and would never consider using another software. It has been a complete game changer for us.
- My favorite thing that has been the biggest game changer for us are the live filters
- No other software offers something like this where we can be so specific with the redial rules and targeting
- I also like how user-friendly and simple the software is to use
- We were all able to double our connections per day calling the same leads that we did on other softwares
- I really can’t think of any downsides
- The pricing is very fair and far superior to any other software like Mojo, Five9, GHL, or ready mode
Switched From
Better value and we were needing to try something new
Maria Lenin L.
Verified User11-50 employees
Web based VOIP -Easy Setup, Requirement, and Implementation
Verified reviewer
- I would recommend calltools for small businesses with one or two callers
- It is a web based tool and agents can log in with a username and password
- It has the basic features for calling and standard fields to classify and manage your leads
- It is cheap and ideal for part time calling
- Easy setup,requirements and training , calling can start immediately
- The day still ends productive, less errors compared to other web based call tool
- Can see agents logged in and call status on a real time basis
- Since it is web based, the call quality depends on the internet connection
- Reports are basic metrics
- You can not customize the fields o be able o address certain goals or objectives of a campaign
- Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out
- Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information
- Better if more than 1 agent logged in for smoother and faster call flow
- If only one agent, click to call is preferable than automated
- Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized
Jordan B.
Verified UserRenewables & Environment · 11-50 employees
Call Tools Review
My experience has been excellent so far. Even when we have the occasional issues the support team is on it asap and 99% of the time resolved within a reasonable amount of time.
- The functionality of the system is excellent
- Tied in seamlessly with our crm
- We have been cranking out appts since we made the switch
- Also [sensitive content hidden] has been an incredible asset, being able to work with him directly we’ve really been able to fine tune our system and get the most out of our data
- Not being able to remove leads from dnc while uploading files
- Although the new feature helps big time, just an additional step
Switched From
More robust system , better functionality for what we are doing.
Neil M.
Verified UserInsurance · 10000+ employees
Vital Tool for Success
[sensitive content hidden] is the main reason I decided to try CallTools and I was extremely grateful I did. It has helped our business be more efficient and productive. Much easier to manage KPIs as well.
- Great customer support from [sensitive content hidden]
- Responds immediately
- Easy to use tool, makes dialing fast and efficient
- Nothing I didn’t like
- Everything was easy and user friendly
Switched From
The price for PhoneBurner kept increasing. CallTools was more affordable
Why they chose it
"Price and support from [sensitive content hidden]. [sensitive content hidden] provided an elite level of support we didn’t see from other companies."
Javier M.
Verified UserConstruction · 11-50 employees
THe best power dialer
We use it everyday and has helped us a lot generating new leads for our business.
- Power dialer is the best and the interface is simple
So far the only thing I don't like that much is the warmimng up phone numbers period
Switched From
Vici was outdated and we needed something more powerful
Eric F.
Verified UserFinancial Services · 11-50 employees
Quality Software, Exemplary Support
Verified reviewer
- Their customer service is spectacular
- Any time that I have a problem, it's solved the same day
- The complexity
- This software comes with a massive learning curve
Switched From
Poor customer support, poor lead managment, and pay per minute pricing model.
Jason J.
Verified UserReal Estate · 2-10 employees
Great service
Was great. Michael helped us resolve some audio issues and made sure we were taken care of.
- We love the ease and set up
- We like being able to review our calls
It took us a while to figure out why we had audio issues and thanks to support we fixed it
Switched From
They cap at 2000 minutes a month and we needed unlimited.
Ryan B.
Verified UserMarketing and Advertising · 2-10 employees
Good 8 Year Customer Experience
We've been a client now for 8 years. We've always been able to rely on CallTools for the support we need to keep our operations going. Our Account Executive [sensitive content hidden] and her team are great work with.
- The system is simple to navigate
- Technical support is responsive and available when assistance is needed
- The platform makes it easy to train reps
- Call export logs can be a little complicated to build
- We sometimes need to track certain dispositions and that isn't always possible depending on the details we need
Jason H.
Verified UserReal Estate · Self-Employed
The software works well
The software is easy to use if you have a PC or Mac using chrome. I feel the tech support was helpful and the learning curve is steep but they do teach you on everything you would need to get started. The software is so fast to lead.
Their willingness to make things right and their sales and service agents are nice and generally honest
- Learning curve is huge, but once you understand it, it works
Switched From
software delays with call quality issues
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