CiiRUS
Review of CiiRUS Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About CiiRUS
CiiRUS Screenshots
CiiRUS Features
CiiRUS Integrations
Customer Reviews
See why people love CiiRUS
Cathy L.
Verified UserHospitality · 2-10 employees
Love the new Webinars!
Talking with [SENSITIVE CONTENT] has been very helpful to all of us here at [SENSITIVE CONTENT]. He is always willing to offer support and that is what has kept us going.
- Reservations are what Ciirus does best
- Accounting is a bit challenging in the Ciirus Software but is improving
- :)
Boyd B.
Verified UserReal Estate · 2-10 employees
Cirrus - a great platform for Vacation Rental Business
Extremely good and great to work with! Constantly upgrading the technology and usability of the platform!
- Ease of use, constant updating and improvement of platform
- some small issues in integrating with airbnb but quickly resolved
Switched From
Cost and more robust platform and upgraded technology
Why they chose it
"Ease of transition and cost and upgraded technology"
Bill M.
Verified UserHospitality · 2-10 employees
Failed Implementation - Know what you are buying
Overall it was an extremely expensive learning exercise for us. Their onboarding fee is quite high and I'm still not sure what we paid for. Basic implementation training can be achieved with their video training, they scrape the websites of existing bookings on HA to build properties, they use pretty basic templates for websites. As I said we were 5 weeks into implementation. Go Live Day we only had 1 channel semi operational. AirBnB and it was not collecting taxes correctly. TripAdvisor and Home Away followed about a week later but we learned what we thought was their responsibility was really our responsibility to work with the channels to get the changes done. Booking.com was never implemented and it represents 30% of our business so in reality I would say we never really were live. We had many software issue/problems and honestly I expected we would have some. It is software. It was very concerning though when core functionality just didn't seem to work correctly. They advertised on their website an integration with a smartlock company that didn't exist and of course it was the one that we needed. Automated payments weren't very automated... automated emails worked as long as the booking occurred prior to your automated send times otherwise you had to force them to go manually. We found that we were ultimately having to touch ever booking to post payments for AirBnB, to put in door lock codes, to make sure emails were sent and to resend etc.
- We originally chose Ciirus because we were told they were fully integrated with the channels we did business with and they have features and functionality to support our electronic doorlocks, revenue management, housekeeping and guest portal
- Unfortunately, we couldn't get it all working and after about 5 weeks of trying pulled the plug
- There are two versions of the software
- the SAAS version that they call ONE and a Windows version
- ONE supposedly is their go forward platform but it is difficult to use from a booking/reservation management standpoint and while the Windows version does a pretty good job for callin reservations it lacks all of the functionality of One
- We found ourselves bouncing from screen to screen to find reservations and manage the components of the reservation that are needed
- The user experience has you opening lots of different modules to be able to get details you need
- Very disjointed
- Guest communication is a big deal for us
- SMS we never could get working and were told it only works with their CRM for automated messaging
- you can't send an SMS on the fly if you needed to quickly reach out to a guest
- None of the messaging is connected to the booking itself so you don't know what is scheduled to go out or what has been sent without jumping through hoops to get it
- They have integrated the AirBnB messaging but again it is separate, not part of the booking and you have to jump to a different module and filter things to get what you need
- Ask they why you have to use Mailchimp
- Taxing for ABB does not work if you have ABB remit only a portion of the taxes and pass the remaining taxes onto the property manager to file
- Booking
- com has to have a very specific setup (if you use Group Home in Booking
- com you will need to change) that we found at the last minute
Switched From
We loved Bookerville... we just didn't love the channel manager that Bookerville had. We would still be with Bookerville if they had a decent channel manager. They did all we needed
Why they chose it
"Full integration of all we needed (or so we thought) - Channel Management, PriceLabs, RemoteLock, native housekeeping module, native guest portal, integrated messaging, Authorize.net automated payments. They've got the right idea but they need to get it all to work correctly and of the above list the only one that worked as we thought it should was Pricelabs. business."
Mindy L.
Verified UserHospitality · 2-10 employees
Don’t hesitate. Just try them and be impressed like us
After using more than a dozen PMS, I gave Ciirus a chance and never looked back! I wish I would’ve done it sooner. The platform enabled me to stop paying for third-party, dynamic, pricing tools, it allowed me to quit paying for my website elsewhere, and it allowed me to truly focus on running my business because the reporting aspect was amazing. Once you get your property set up, it is so easy to go in and adjust things.
Ease of use, overall compatible and integrated with the most 3rd parties, reporting and trust accounting is by far one of the best features and their website build is amazing
- I truly cannot think of a negative
- I have seen some really good software and some really poorly design
- This company is by far better than some of the most expensive platforms
Switched From
This company was unorganized and broke my systems. The way they immediately swapped Airbnb over with discounted rates ended up in duplicate bookings when their dashboard wasnt updated. We didn’t know until we reconciled calendars and found it ourselves
Why they chose it
"This was another one that was not a good fit for us. Don’t waste your time."
Nicole W.
Verified UserReal Estate · 2-10 employees
Ciirus made us happier
Overall I am happy with Ciirus. Implementation was a bit rocky- but the team pulled together and really helped us to get it going. I enjoy the fact that we can easily reach out to the team about features we would like to see changed and that our concerns/ critiques are taking seriously as we are the ones utilizing the software on the daily. Everyone is really pleasant to work with.
I am really enjoying all of the new updates- I like that the reservation calendar and payments are easy to use and view- the software makes it so that we can easily track our income
- Some features are clunky- I would love to see the rate sets made easier to implement more dynamic pricing (i
- e
- allow me to set week days at different rates than weekends etc
- for instance if I could select all M-Th bookings for a certain date range to be a certain price)
- I would love to avoid having to pay for an additional service to come in and price my properties
Switched From
Our previous software was clunky and not able to provide us with the data we were hoping for. The tech support we needed was not available
Why they chose it
"We felt that the ability to customize was important- the hands on training we received, the options we were given- we felt it was a good fit for our sized company."
Verified Professional
Leisure, Travel & Tourism · 2-10 employees
Hurting my business
There is a ton of people you get passed around before you go live. Nobody on the Ciirus side ever tested the website and I am not just talking about functionality but also the design (e.g. blue font on a blue background). Tickets will be opened to fix the issues but it takes way too long to fix them.
- Integration with the channels
- Automated processes and reports
- The software is old and clumsy
- The template for the website is faulty
Why they chose it
"They were recommended by a software company, the functionality and integration look good and they are based in Florida."
Denise F.
Verified UserHospitality · 2-10 employees
Reliable Tools and Excellent Support
Overall, my experience with Ciirus has been really positive. The platform keeps evolving in ways that make managing reservations and listings easier, and whenever I run into questions, the support team is always friendly and helpful. It’s been a reliable tool that supports the day-to-day flow of our business.
- The platform offers powerful tools for Revenue Management and Listing Optimization that are both effective and easy to use
- Their team is knowledgeable and responsive—always ready to help when questions come up
- It’s clear they care about helping property managers succeed
- While Ciirus offers a variety of self-help resources, I often find that they don’t quite get me to the finish line
- More often than not, I end up reaching out to a Ciirus rep for guidance—and honestly, that’s where the real value is
- Their team is always helpful, knowledgeable, and quick to get me back on track
STEVEN P.
Verified UserLeisure, Travel & Tourism · 2-10 employees
CiiRUS is a full service software for Vacation Rental Companies
Overall, we have had a good experience with CiiRUS. Their management team is always willing to listen to ideas on how to improve the product.
- CiiRUS continually strives to keep up with demands and changes in the industry
In the past technical support staff was very challenging to work with but CiiRUS has been working very hard to resolve this issue
Switched From
RMS did not keep up with technology growth.
Catherine M.
Verified UserReal Estate · 2-10 employees
CiiRUS delivers!
Their staff is patient and informational, their management is reliable and dedicated. Easy to use, seamless integration, daily connectivity, I am forever grateful and plan on being part of the CiiRUS team indefinitely.
CiiRUS has been instrumental in my business, from starting as a traditional Property Manager who needed to learn the ropes quickly to becoming an operator of my very own company, CiiRUS has been with me through this journey and has shown me that I can count on them every step of the way
- Every company has its growing pains
- Glitches here and there are normal, especially when a big update is made
Julia P.
Verified UserFinancial Services · 2-10 employees
Would Recommend CiiRus Anyday!
Have used CiiRus for a number of years and will always support them. Watched them grow from a fledgling company to what they are now offering a robust PMS for property managers. There are so many options of reporting features to suit the needs of property managers in their operations however they operate.
- The whole CiiRrus system is very easy to navigate and the staff are always helpful when needed
- The layout and presentation of the owner statements is one of the best features The option to have the Trust accounting module is great for managers to understand their monthly liabilities and their profit
- Also like the fact that every day, CiiRus are striving to add features and any improvements to the software
- The Tax reports and end of year reports save so much time and this is appreciated to help get the job done
- Any suggestion of feedback is taken on board
- The set up of new homes and owners is very easy
Support was once a little slow but has changed so much for the better now and like having option of a live chat feature
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