Contentsquare
Review of Contentsquare Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Contentsquare
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Contentsquare Features
Contentsquare Integrations
Customer Reviews
See why people love Contentsquare
Octavia B.
Verified UserRetail · 1001-5000 employees
An essential tool!
Verified reviewer
Amazing breadth of features that help generate actionable insights across different areas of Ecommerce
Requires investment in time to make sure the platform is optimised to be as useful as it can
Adrien L.
Verified UserRetail · 51-200 employees
Amazing tool
Verified reviewer
- Content square is an amazing tool, extremely detailed information about the user journey on your site, that helps you optimize your site day after day
- The team at CS is extremely responsive and knowledgeable, they help you make the most out of the tool
It takes a little bit to get used to the tool, but the team is really helpful in getting you up to speed
Switched From
Access to a lot more information and less impact on the website's performance.
CJ K.
Verified UserRetail · 5001-10000 employees
Excellent features, with some issues
Verified reviewer
- Great range of features that touch almost every aspect of visitor behavior, from the journey map to individual page interactions
- Gives a whole new dimension on the "why" behind the winners and losers of A/B tests
- Really caring and responsive customer support team as well
Issues with performance, especially when taking in data from a large variety of external campaigns, do create somewhat significant barriers to using the platform to its fullest extent
Amanda G.
Verified UserBuilding Materials · 201-500 employees
Great visualisation of website analytics
The customer support and onboarding was exceptional. They are dedicated to their customer being able to use the product.
- Ease of use, exceptional customer support and great visualisation of website analytics
- Simple presentation and analysis of complex information
- It does take some training to understand the program
- It isn’t overly complex, but more that you need to unlearn how you might have done analytics before and simplify your approach
- Think learning how to use a Mac after years of using a PC
Why they chose it
"Visualisation simplicity and integration with other tools such as AB Tasty."
Samuel w.
Verified UserFurniture · 51-200 employees
Great for knowing what's happening on your website
We are well accompanied. Owing to our small team size compared to other users, we need to be followed a lot by our customer success manager. We are satisfied regarding that point.
- I like the ease of use, the sunburst diagram to instantly see what are your customers doing
- The contextual right click button makes it super easy to dig deeper into understanding pain points
- We encountered several bugs, that are all fixed now
Why they chose it
"Contentsquare was provinding more insights, especially regarding customer journey. Google Analytics tends to analyse more static behavior and it can be hard to se what's happening between your pages."
Rossella T.
Verified UserRetail · 5001-10000 employees
Essential for understanding user behavior and improving conversions!
Thanks to Contentsquare's data, we can plan better the actions to improve the user experience and journey. We can also better understand the user and the points of friction. CS helps us formalize significant A / B tests and actions that prove to be successful. The benefit is an increase in conversions with less effort on all teams.
- ContentSquare allows you to analyze the user's journey and to identify pain points within the page
- Furthermore, thanks to the "Impact quantification" module, it is possible to evaluate the impact of certain user behaviors and plan actions based on the estimated revenue
- Contentsquare allows us to improve web performance thanks to ux / ui micro-optimizations
- The tool's usability is perfect, and the support is always timely and effective, made by extraordinary people, and I highly recommend it
- Nothing, I like everything about the tool, and I have no suggestions
Erin M. G.
Verified UserInformation Technology and Services · 10000+ employees
Fantastic Customer Insights From Behavioral Patterns To Conflicts On A Page
1. Not being able to compare one device against another device side by side is a bit of a headache 2. Mapping is very difficult for an average user even with Admin access, it causes a lot of grief 3. Not being able to go back very far date wise since we are only mapped to May 2020
- So far I'm obsessed with Contentsquare for not only gathering metrics from past A/B and Experience Targeting testing but with all my insights even before testing
- I've been able to show stakeholders why a particular change will or will not be beneficial, where spots on a page are going cold, or even learning where visitors are confused by our page flow
- 1
- Zoning analysis is my favorite sub tool for not only seeing a page at a macro level but also going down to very specific CTAs or hyperlink
- 2
- Being able to check specific visitor traffic flows from an entire page or an individual component makes CS very versatile
- 3
- Heat mapping is a bit wonky right now but very, very useful regardless of the slight quarks in data fields
Switched From
Clicktale was sold product to Contentsquare.
Clément T.
Verified UserApparel & Fashion · 5001-10000 employees
A powerful tool to enable growth
Verified reviewer
The possibility to answer "why" on so many questions we might have about our pages and journey
The learning curve is maybe a bit steep and the tool can be obscure if you don't come with questions to answer to
Louise Z.
Verified UserApparel & Fashion · 201-500 employees
Exceptional platform teamed with an experienced/ involved customer account management.
Verified reviewer
- The Content square platform has changed the way we approach almost all projects
- It's helped us truly enforce data driven decisions versus the loudest opinion
- The workspace of the tool has become a feature i use on daily basis to see an overview of metrics in one place
- There have been some minor functionality issues over the course of using the tool but the content square team are always open to feedback to improve
- Things that were issues in the past have now been improved - the tool is constantly evolving
Lara B.
Verified UserTelecommunications · 10000+ employees
Excellent tool for analysis
Verified reviewer
- The plugin on Chrome and zonning part are very useful, as well as Google Analytics integration
- Great webinars and training videos
Session replay could be improved, sometimes it doesn't load, setting up mappings can take time
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