Fullstory
Review of Fullstory Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Fullstory
Fullstory Screenshots
Fullstory Features
Fullstory Integrations
Customer Reviews
See why people love Fullstory
Frank R.
Verified UserHospitality · 11-50 employees
Fullstory ushers in a new era of live data analytics
The ability to see exactly how your users are struggling with a particular element of your website whether in real-time or not makes this a truly revolutionary product. It's really easy to set up and has the added benefit of an API that we've recently incorporated into our admin portal to aid in diagnosing customer issues. Just a solid product all around.
- The first time you see a live view of a user browsing/struggling on your website is almost magical
- It turns what could routinely be a maddening experience into a fun activity
- It's very easy to filter out sessions to land on a particular session of interest and also allows you to save searches that you've identified for whatever reason
- Analyzing the customer experience through Fullstory has almost replaced the need to give out giftcards at a random Starbucks to view customers in action
- There's not really anything I can knock this product for
- It's exceptional
Lorenq H.
Verified UserHuman Resources · 2-10 employees
Easy to use, invaluable insights
Great! It is one of the most useful software products I've ever encountered for B2B SaaS companies to quickly level up their product and sales performance 10X.
- Easy to use, especially with respect to non-technical/non-dev team members
- The session recording features it has seemed far superior to any other product on the market that I have used or considered, especially given that it allows for live recordings/viewings/monitoring
- Their customer support is also fantastic--super quick, responsive, helpful, etc
- They are great about security and PII considerations, etc
- I also really liked how easy it was to self-serve create custom dashboards without having to involve my developer team, aside from very lightly during setup, which was very easy
- Price, it is one of the most (if not the most) expensive of the session recording options out there, which is a bit hard for a lot of startups to justify
- However, if used with fidelity, it's really worth its weight in gold, in my opinion
Why they chose it
"real-time session recording viewing and analytics. more powerful and intuitive ux/ui."
Bharath A.
Verified UserComputer Software · 51-200 employees
Too pricey for the features and functionality it supports
Verified reviewer
- Gives a nice overview of how website visitors are browsing the site and how they are moving from one page to the next page
- We can also see where they are clicking, where they are spending more time etc
- For the price it demands, I feel the ROI is very low
- Of all the features, I only found website session recording to be the only useful one
- That too, after seeing a few sessions, you can get a sense of what to optimize
- After that, more recorded sessions won't really help
- Also, it's not practically possible to go thru all recorded sessions
Verified Professional
Online Media · 2-10 employees
Great product for learning about your customer usage! Highly recommend for any product team!
Excellent, Highly recommend it to any product out there trying to understand their product and customer experience on the next level.
Loved that you could review widget screen recordings for our app where other competitor products did not allow us to do this
- Pricing was hard to understand initially but the excellent support team cleared this up for us
- Thanks heaps [SENSITIVE CONTENT] 5 star support
Switched From
Embedded/Widget recordings work through Fullstory but not Hotjar.
Why they chose it
"Great support and assistance from the Fullstory team."
Thomas C.
Verified UserComputer Software · 2-10 employees
State of the art product, but poor customer service and retention, unjustified price increase
Everything about the software itself was great, unfortunately the service and pricing packages ruined my day.
It was very easy to use, and very useful to debug issues, and trace or track usage abuse
- Customer service was poor
- Price for minimum package was increased from USD $199 to $899
- When I raised a concern, that I have recommended a new client, they did not consider my case as an existing partner introducing a customer to them, did not make any adjustments or gave me the old price as a one-time exception
- First, a price increase of 450% does not make any sense
- Secondly, no exception granted from a loyal customer and partner
Why they chose it
"It was easy to go onboard, and was able to identify users by passing in some parameters."
Monish K.
Verified UserComputer Software · 1001-5000 employees
Track the User session and watch them use your product to identify there pain points
FullStory has been a really useful tool for analysing the user experience on the Website
FullStory records the live session of the user who uses the fullstory integrated web application, It records lots of other useful metrics which can be used for analysis these metrics can be customised, The integration of fullStory to the product is simple and easy due to the good documentation an good customer support, The FullStory provides some inbuilt analysis trends which is pretty useful, FullStory provides API's for data extraction,
I wold like to move the metric data collected to a analytic platform like tableau, which is not achievable right now, i recommend fullStory to provide a inbuilt environment such as tableau for further analysis on the data collected, The metrics stored dose not last for a longer than 90 to 100 days, so we had to write java code to move data from fullStory to databases, fullStory has provided api's to support this data movement
Andrew M.
Verified UserComputer Software · 51-200 employees
Fullstory offers real time information, automated screen capturing of system issues, and analytics
Being able to better aid support departments by viewing exact client actions as well as providing product teams, better understanding of platform usage/problem areas.
- Rich visualizations while providing accurate data and allowing the admins to comb through data, view problem areas, as well as exactly what some of our client's were doing
- This is tremendous from a support stand point, giving us the ability to view the exact actions/keystrokes the end user took
- No real qualms
- Sometimes what the system deems as a 'Rage Click' can be inaccurate
- I have investigated a large number and do not have full confidence in the accuracy
Chen S.
Verified UserComputer Software · 11-50 employees
If you’re a startup - this one’s for you!
Verified reviewer
- Fullstory makes it easy to watch sessions recording over your website or product
- We tried the other most recommended softwares that do just that, but Fullstory is much more user friendly, smart, easy to use and capable
- We use it on a daily basis and it helped us improve so much in our product, I can’t stress it enough
- Highly recommended
- I wish there was a more friendly mobile experience
- an app or a responsive mobile website
- That said, if I must watch something on the mobile web browser it will get the job done, but can get a bit better
Phil L.
Verified UserRetail · 1001-5000 employees
DON'T BE A FOOL; get the full story
When a Customer sends a feedback to us about problems during their visit, such as not being able to find where a feature should have been out is ordinarily easily located, I can see exactly what happened to him or her when it should have worked
I can not only see everything a customer did, I can track past visits off their IP, Cookie, etc and keep a trail
- I personally find it a little clunky
- But that's just me
Wes B.
Verified UserComputer Software · 51-200 employees
Unbelievable what this thing can do
Verified reviewer
- They give you such good bug tracking tools
- You won't regret the purchase just because of how powerful their tools are
- They're expensive
- For a young company growing quickly, it's hard to keep up with the sessions counts that they base price on
- Maybe different pricing structure
Popular Fullstory Alternatives
See what companies are saying about Software Advice
This is very useful service. The company presents itself in a very professional manner.
Subscription Successful!
You've been added to our newsletter.
Write a Review
Share your experience to help others make better decisions.