Convin

great interface to do audits, and also good features to get the transcripts a swell of a call recording - helps to bridge the gap betwen AI and manual audits as well

• Convin is useful for 1
• compliance 2
• script reading as it provides accurate transcript 3
• appropriate dispositioning with respect to tags for calls 4
• It help in holding agents like me accountable for their KPIs as we can track our account score as a win/loss deal
• It's a great product for manual quality assurance scoring

• I like that Convin now has access to 98% of the sales call process
• After reading and seeing the script on a regular basis, the tool allows you to quickly learn the method
• When trying to hit the process in order, the lead score and how well an agent performs are really helpful
• I like the alert feature
• Convin is extremely user-friendly and convenient

• I get to view my scores as well as team's scores
• In addition, I can watch every audit and ask my managers for input on the conversations I had with Get Feedback feature
• I'm learning how to make my calls better
• I am improving when it comes to customer service
• Convin is adaptable and scalable and easy to use, all at the same time
• Easy to implement and Before this, we lacked a platform for quality assurance
• A useful QA procedure has been implemented with Convin's assistance
• Customer Support team is also readily available to solve our queries

• Convin's ability to gather statistics and information from a single scorecard that contains all the necessary information is quite beneficial and can be further implemented easily by any agent to improve
• It saves you time searching with Advanced filters and lets you get the solution quickly
• Because this application is simple to use and convenient to access, I strongly advise utilizing it
• We are now evaluating our call records and outgoing emails with the help of Convin
• It gives us dashboard that we can use to get statistics and guidance in real time

• It is simple to travel to specific parts in the sales call that will be most advantageous for progress
• Complete integration
• I don't have to do anything after it's set up
• Excellent for documenting meetings with screen-share information and some next steps
• I also like seeing who spoke how much of the time on each conversation, especially because my purpose is to be more consultative and allow the customer speak the majority of the time
• Integrating it with QMS allows you to easily examine previous calls with clients and prospects

• I enjoy how you can pause and change your remarks or ideas halfway, both as a manager and as a sales rep while easily implementing and using it in daily life as a counselor
• I enjoy being able to listen to and review my calls since it helps me prepare and integrate my corrections for any upcoming meetings by giving me insights such as patience, talk ratio, moments that tells you about customer sentiment
• I use Convin to ensure that I cover the most crucial talking points/paramters for consumers on future conversations by keeping a watch on AI recommendations in meetings page
• It was also useful for noting down objections that I couldn't overcome

LMS, Coaching methodologies, Analytics and Business insights are very crucial and important for our business

convin as a AI software saves a lot of personal time and it eliminates manual tasks which will improve our efficiency and it increases call quality score in audits

• - One screen access to the transcript, checklist and observations for the associates
• - User-friendly in navigation- The team is very flexible in accommodating requests for custom reports etc- Very adaptive to our business requirement