Facilio
Review of Facilio Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
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Customer Reviews
See why people love Facilio
Anirudh N.
Verified UserReal Estate · 11-50 employees
Might be the first predictive FM Software out there
Overall, we've had a really smooth experience. The notifications and email flow has dropped considerably which has eased a lot of my colleagues and my time.
- You can create workflows that helps you detect equipment problems before they happen
- That's helped us have huge energy savings
- So far we haven't had any issues with their tech stack
David B.
Verified UserReal Estate · 201-500 employees
General Manager Safety and Facilities (NSW)
Very positive and a great team that support their customers, even with our differing time zones they are very responsive.
Single application for the management of Facilities Operations, from TSR to work order, Planned Maintenace, Compliance and Safety to Invoicing
Unable to bulk download documents, this can cause some delays in the preparation of reports where copies of service reports may be required
supreet H.
Verified UserHospital & Health Care · 10000+ employees
Facilio CAFM Solution
Value for money, easy to use
User friendly interface, graphical display of process and can be customized by the user very easily
- Appointment scheduling feature is not available
Switched From
For better product with features
Why they chose it
"Value for money and easy to use, easily configurable"
Alwaleed A.
Verified UserCommercial Real Estate · 1001-5000 employees
Easiness of access
Good experience so far , expected more to come in future
User Friendly and easy to use, management supportive and responsive to DWTC remarks
- Multiple breakdown and loss of data due to IT
Azelea C.
Verified UserReal Estate · 501-1000 employees
Great team and product to work with!
The Facilio team have been a pleasure to work with. The project has presented lots of tricky situations, many partners to collaborate with and our many requests for features that Facilio don't currently support. The team have been graceful but firm in the way they've managed everything. And mostly the level of patience the project team have shown us whilst working together has been amazing.
- Dashboard that can centrally present the live data of the building systems
- It's been a game changer to have all disparate systems in one place
- Historical data is stored and easily accessible on the platform
- Once the user knows the terminology it's relatively easy to filter the information needed
- The ability to segment the data and build widgets for different user groups
- Optimisation of certain systems have been great to see, although yet to be rolled out as we keen having issues
- Open platform that connects easily to other open API systems
- There is no sandbox feature to allow for the build and testing to be separate to the live platform
- This has caused many issues and an untidy platform for end users
- It also means that it is more difficult to launch features in phases as any changes could affect the live platform
- Better reporting feature outside of the widgets and dashboards is lacking
- The BMS functionality of the platform is more rebust than other
- The set up and language of the platform is more geared towards FM/TSMs rather than other disciplines of management
- Fault reporting feature it set up with the use of the in-built CAFM system in mind, as we don't currently utilise this feature the reporting is not as robust
- Security of the set up could be more robust both in terms of user log in to how it connects to backend networks etc
Chris O.
Verified UserReal Estate · 11-50 employees
Molonglo - Facilio Partnership
It is too early to tell - but I have high hopes. We would like to continue to see new modules and are happy to help expand Facilio in Australia.
- The overall customisability was the main feature of the product
- It has the power to provide strong analytics and we need to capitalise on these
- The time that it took to implement
- We were in a position where we significantly underestimated the required time
- This is my only reservation when I recommend the platform
Switched From
We wanted full visibility and control over our WO and data
Why they chose it
"The platform is better suited to our requirements."
Ahmed M.
Verified UserHospital & Health Care · 10000+ employees
My Facilio Experience in FM
Easy to use,
- User Friendly, Easy to use, flexibility and easy access to data
- Mobile app, not stable in all platforms
Sumith S.
Verified UserFacilities Services · 201-500 employees
A Pleasant Surprise
I would say it was a blessing to migrate to Facilio just before this COVID19 pandemic began in 2020. It really helped us get granular approach to our daily operations - seamlessly, even while majority of our workforce had to work-from-home. It was a complete overhaul from the way in which valuable operational data is collected, analyzed and fine-tuned, in real-time.
- 1) Flexibility to quickly adapt to the existing operational methods without any hassle 2) Amazing support since implementation (apparently, they take customer service very very seriously
- ) 3) Will not drill a hole in your pocket - even in comparison with other established platforms that has got relatively lesser features and functionalities
- 4) Already future-proof and consistently putting fruitful efforts to maintain that edge
1) Could be a bit more refined (partially because of the unlimited customization options offered I presume)
Switched From
Extremely poor efficiency and inability to adapt to agile / futuristic methodologies
Why they chose it
"All the above mentioned positives played an important role influencing that decision. Apart from that, we also realized the passion and confidence their team had - which was another positive sign to begin a strategic business relationship."
Anas T.
Verified UserFacilities Services · 201-500 employees
Facilio Review
Verified reviewer
- I noticed it's dashboard while opening my account
- We can get a general all information from the dasboard
- The application must be user friendly
- It's very difficult and very long-time process to create and closeout work orders
Mohamed A.
Verified UserLogistics and Supply Chain · 10000+ employees
Amazing!
Amazing
- All features and easy to use and amazed by the product
- Design of the software which can be improved in a presentation way
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