Gong.io
Review of Gong.io Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Gong.io
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Gong.io Features
Gong.io Integrations
Customer Reviews
See why people love Gong.io
Nick B.
Verified UserComputer Software · 51-200 employees
Why work harder when you can work smarter?
I'm solving the problem of me being lazy and inattentive...sometimes. Most of the time, I'm there, listening, ready to crush it. Other times, I see a squirrel out of my window and can't help but watch it do its thing. Like maybe it just found a huge nut or something and it's just snacking away. How can you NOT watch? But then, I miss important info. Gong allows me to watch squirrels AND remember what was said.
- I like that it takes *thinking* out of my job
- If I have questions about something a customer said, or something that I said, I can just go to the call, search for it, and find it
- It's an absolutely incredible way to keep on top of tasks, while also being able to gain a deeper understanding at any time
- Again, not a whole lot within the scope of what I use Gong for that I dislike
- It does the job exactly how I would want it to be done
Switched From
I didn't choose to switch, but I'm glad we did.
Sarah K.
Verified UserFinancial Services · 51-200 employees
Goodbye handwritten notes!
Verified reviewer
- I like the fact that Gong saves myself and my team so much time
- Instead of having to take handwritten notes during all of my meetings, I am able to be more attentive and ask better questions
- There are a lot of features available on the app that I definitely do not utilize
- I also felt like I could’ve had better training with their team when on boarding
Switched From
While our reach was great for outreach, it did not provide the use of artificial intelligence to help save us time during our calls with clients
Verified Professional
Information Technology and Services · 201-500 employees
Excellent Tool for Training and Remembering Call Details
Overall I'm very pleased that my company utilizes Gong. It's great being able to (mostly) depend on the notes I need being recorded in those conversations.
- I really depend on Gong to remember the details I miss or don't document correctly on customer calls
- The ability to see, through the graph below the video, talk time and who talks when, not to mention the topic at hand, is incredibly valuable
- It's also very useful as a training/coaching tool
- It could be my organization's configuration, but we've seen problems at times with the Gong recorder actually kicking off
- There's nothing worse than going in to listen to a call and notice that it wasn't recorded
Neel P.
Verified UserLogistics and Supply Chain · 11-50 employees
Buyer Beware - You can't export your data
While Gong offers valuable insights into call data and sales interactions, our experience has been impacted by significant data access limitations, especially concerning data portability and bulk export capabilities. If you're considering switching platforms and have six months or less on your contract, start engaging the Gong API documentation immediately to download all of your call data in a usable format. Gong’s support team has stated, “Gong is in full compliance with the California Consumer Privacy Act (CCPA) and all related data accessibility and portability requirements. As per CCPA, we ensure data is available in a ‘readily usable format’ in line with industry standards and consistent with Gong’s documentation and product specifications.” However, their current solution is far from convenient or accessible—it requires downloading calls individually, which is impractical and inefficient for a large volume of data. Another support message emphasized, “Gong does provide an API for data export, including documentation to facilitate access to individual call downloads... we remain committed to assisting your team within these existing product parameters.” This means no further customization or support is available if you need bulk access to your call data. This lack of flexibility has required us to engage our development team at additional cost, adding significant operational and opportunity costs just to extract data we already own. If your business needs easy, bulk access to call data or plans to integrate with other platforms, these limitations can create challenges. The lack of robust data export options has made it hard to justify the platform’s cost, especially as it falls short of meeting practical data management needs.
- It's a fancy call recorder at the end of the day
- Frustrating Data Access Limitations and Lack of Bulk Export
Why they chose it
"Trusted partner and promise of integrations"
Freesia D.
Verified UserEvents Services · 501-1000 employees
Great for call recording and forecasting
Overall I really enjoy the tool, and I like that it makes it easy to do multiple different things under the sales umbrella
- Gong makes it very easy to do a lot, most importantly record and listen back to sales calls and monitor our sales forecast
- The software is very easy to use, and integrates with our gmail and with salesforce to make sure everything runs seamlessly
Sometimes the recorder doesn't join the meeting right away and will randomly join a few minutes in, which can be confusing for clients and throw off the groove of the call
Verified Professional
Computer Software · 51-200 employees
Works beautifully, makes coaching far easier.
An experience so positive that we are actively looking for ways to bring additional parts of our sales process under the Gong umbrella. They do the things they say they will very well, and the product roadmap is trending in the right direction.
- Nails its core offering, the ability to review and coach in a "film room" style
- The mobile app is also fantastic and allows you to review calls on the go or in the car (it even syncs with CarPlay)
- It's just easy to use
- Prospects and customers can opt out
- My biggest complaint is when someone doesn't let you record the call
- Everything else works fabulously
Verified Professional
Financial Services · 51-200 employees
Key to victory
Gong was a great feature to have to re analyze calls, find trends, and see where our team was struggling. If a team is considering high growth and more substantial pipeline with closed wons, Gong is a must.
- Gong was one source of truth for maintaining and keep tracking of all sales call videos
- Easily organized, quick software, and detailed features
- You can skip ahead of AI-deduced parts of certain calls and see various other statistics
- I did not like some of the colors they use inside the software for my eyes
Alex M.
Verified UserInformation Technology and Services · 201-500 employees
An excellent conversational intelligence tool
As a product it is the leader. They have a good team too.
- The insights and the AI are so useful in capturing what was discussed on a call
- It also feeds into the other areas of the business that are generally starved of prospect and customer feedback
- Even though we are paying a lot to have Gong there are many features that are hidden behind additional seats eg
- Forecasting and Engage
- These should be included with our subscription
Hailey S.
Verified UserComputer Software · 11-50 employees
Great Note Taking Tool!
Verified reviewer
- God I love Gong
- I have a learning disability so I struggle taking notes that keep up at the same time as my clients speak
- I love that I can go back to the calls and collect the notes I need
- Literally nothing negative to say here
- The search function for the call is killer
- I had to go back to a three hour call and collect notes for one specific task and I was able to just search a keyword and the transcription appeared
Verified Professional
Computer Software · 501-1000 employees
Gong is incredible
Gong is amazing to go back and watch past customer calls for info and preparation
- Gong
- o is amazing for watching past calls
- I have had no issues with Gong since I started using it
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