Lavu
Review of Lavu Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Lavu
Lavu Screenshots
Lavu Features
Lavu Integrations
Customer Reviews
See why people love Lavu
Anita D.
Verified UserFood & Beverages · 11-50 employees
Lavu... The best POS I ever used.
My overall experience with Lavu has been nothing short of excellent. From the very beginning, the system has been user-friendly, reliable, and tailored to fit my business needs. What truly sets Lavu apart, though, is their exceptional customer service. Anytime I had a question or needed assistance, their team responded quickly, professionally, and with a genuine commitment to making sure I was fully supported.
- The system itself is easy to use, and I can't say enough about the customer support
- The back office reports are easy to read
As far as I know there is no option for early pay out, so I would like to see that available, but other than that I have no complaints
Switched From
Clover customer service is the worse. I would spend hours being switched from department to department with Clover.
Rique R.
Verified UserFood & Beverages · 2-10 employees
The Longhirn Restaurant
[sensitive content hidden] and the entire staff have been absolutely amazing, consistently displaying exceptional attentiveness to all our needs and concerns.
Honestly, this is a fantastic option for tour positions, offering a seamless transition from banking to the comprehensive management of the entire system
- When starting, make sure to request a copy of the form that needs to be filled out for CDP
- It's essential to have it on hand
Why they chose it
"All options seemed very similar it came down to a few features that toast didn’t share"
malou g.
Verified UserRestaurants · 2-10 employees
Best in the market!
We love the software and the easy-to-handle
It is quite easy to use, updating is a breeze, and the ability to use it in different locations at once is great
- Data Base host goes offline too often especially when we are most busy
Why they chose it
"Easy to operate, smooth transition, pretty much plug and play with less cost."
Matt A.
Verified UserRestaurants · 11-50 employees
Loyal customer for 7+ years - Enough is Enough
I feel screwed and alone. No support in any way!
It is doing the job as a POS system like any other; we did not change it because sadly our staff and management are used to it, but this will change after this year
- - No customer support AT ALL, thus claiming to be joinable 24/7
- This is totally fake
- They only work on office hours (sometimes you speak to somebody from a call center in Calcutta) and outside of this you need to leave a message
- - Not transparent on prices: you pay a yearly fee of about $1,000 for basic subscription and on top of that they bill you "Lavu Legacy Hosting USD Every 36 months - Prorated Charges" (+$230/year) supposedly every 36 months as stated on their bill, but you get it every 12 months
- + "Surcharge", an opaque line in the same bill
- This you receive it after 1 month of your regular yearly subscription, without notice
- - Lavu KDS is regularly changing it's IP
- Good luck fixing that when you are in the middle of a service and full of hungry clients
- (speaking of experience) - No features adapted to life outside of the US, even though customer support spent literally 2 hours with you on the phone (after trying to reach them for 5 days in a row with 12+ hours delay as we are located in Asia) and swearing that your features are going to be added in the near future - The stock management feature is absolutely not working and is not intuitive
- We have it since years but are unable to use it - Split bills require your staff to have a post-graduate diploma with 10+ years of practice, super not intuitive - When you are signed out of the POS Lavu and you do not remember your password, they ask you "forgot password
- ", you click on it and they send you as e-mail with a link to change the password
- When you click on this e-mail you will get: "This request URL no longer Exists
- Perhaps another request was generated after the initial request
- " So impossible to log in again without contacting the customer support (remember, they only work 5 days a week and on US schedule) - The list goes on but I guess that you already have a good overview of what you can expect
Why they chose it
"Because of Gordon Ramsay of course...he was promoting this product"
Robert D.
Verified UserRestaurants · 2-10 employees
Lave, Best POS System for hospitality/restaurants
From the search for a new POS through activation, the only rating I would give Lavu and its staff is 5 stars.
- Lavu is a POS system that is easy to use, has friendly staff that is eager to give help to achieve a great experience
- It has a nested system, which allows for exceptional capabilities to modify even the most complex orders
- It is only limited to the extremes of your imagination
- Support videos make understanding and using Lavu easy from the start
- Recommendations by sensitive content hidden] about Lavu's abilities in hospitalty/restaurant settings, as well as use in his own restaurants, makes Lavu's POS system a product that you confidently want to bring to the table when choosing a new POS system
- We were able to have the system live within one week
- The support staff called several times to make sure that there were no glitches in our setup process
- This is the best experience we have had from the search for a new system, right up to its full utilization
- We have received exponentially better service and capabilities for less money than any other POS that we have looked at, or have used previously
- We would highly recommend that you look at Lavu for you own POS system
- Red Hawk Brewing LTD
- Haven't found anything we were not happy with
- If we were to have any regrets about Lavu, it would be that we hadn't found their product years ago
- Lavu has been the complete opposite of the bad experiences we had with other POS systems
Switched From
Poor customer service, problems with receiving payments from daily sales, dropping features and then rolling those features into a "new product" (which was the same product features that we had subscribed to), non fulfillment of online orders (i.e. eGift Cards), and more bad experiences.
Why they chose it
"One product never sent a proposal after talking with them. The other cancelled a next in person meeting and gave an impression that they really didn't want to give any support Post Sale."
Brian A.
Verified UserFood & Beverages · 11-50 employees
Great system and support overall!
Overall installation went smoothly and I love that the onboarding personnel ([sensitive content hidden]) has been so readily available when we have questions.
- We liked the look and feel (user Interface) of the POS and felt it was much like we were used to
- We like that the price is reasonable and that we can use a cash discount system so easily
- Worried about iPad battery life with either charging or having to leave plugged in
- There was a lack in direction as to what we needed as a retailer
- We may have been able to do with a different unit for one of our locations
Switched From
Square charged us for everything we wanted to do on it.
Why they chose it
"Responsiveness to inquiry, ease of understanding what would happen in the transition, and cost."
Jeni M.
Verified UserRestaurants · 11-50 employees
Opening a new restaurant
The people are super helpful and easy to contact. The equipment is nice and everything you need to locate (payroll, employees, tax forms, menu items) are all on one screen.
- Everything is on one screen & it's easy to find
- Also, everyone was super helpful & easy to contact
- It's just a new system so takes time to get used too
- That's no fault of Lavu though
- A little training and practice should fix that
Switched From
The handhelds took a long time to place a simple order. It also took a long time to get in touch with somebody for customer service.
Earl R.
Verified UserAccounting · 11-50 employees
Disappointed customer
To be 110% honest with you I dislike the system completely your customer service your software and your support team
The system does not do what you said it's going to do it doesn't batch out at the end of the day the whole amount of money you have to go in and put zeros in for the tips to get your whole batch out and that was not explained to us when we got this system
The customer service stinks they don't get back in contact with you in a timely fashion and every time you call they try to avoid your calls
Switched From
Saw a tik toc it was told that it was the best system out here, lies
Anja F.
Verified UserFood & Beverages · Self-Employed
Very happy client of LAVU
great, we truly love LAVU and everything they offer
The customer service and the easy programmable POS System, 24/7/365 accessible costumer service
that they don't have a rotating stand for the ipad to flip it over to the customer for tips, I bought one from amazon and so we are able to do that now
Why they chose it
"looked at square, clover, toast, skytab, fitech best value for the money and amazing accessible costumer service"
Michael W.
Verified UserFood & Beverages · 2-10 employees
New to Lavu
The team made the process quick and easy.
- The entire onboarding team was phenomenal and attentive to my needs for the POS
- Very engaging
- The main terminal does not rotate
- Terminal was shipped in dark mode which did not allow me to view the setup screen
Why they chose it
"The engagement that I received from the Lavu team."
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