Rain POS
Review of Rain POS Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About Rain POS
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Rain POS Features
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Customer Reviews
See why people love Rain POS
Tawni Y.
Verified UserRetail · 2-10 employees
Rain Retail (Like Sew)
I found Rain to be overall a good package for a small retail operation. You don't have to have extensive computer experience, but with all software, the quality of its performance is proportional to the quality of the data (i.e. product information) you put in.
- You are not required to purchase proprietary equipment to use this software
- You can use all features anywhere you have an internet connection
- You are not limited to the number of registers you can use
- It manages our retail sales, website sales, and class enrollments
- Inventory for retail and web is integrated
- They are in Utah, so sometimes they are not available for support when my shop is open
- Reporting could be better, more flexible
- Getting changes or additional features is a slow process
Carma K.
Verified UserArts and Crafts · 2-10 employees
Helpful Service
It was a wonderful experience, glad they have such great customer service!
- The wonderful support and help with kindness
- Nothing the service is great and the people are kind
Switched From
It was not very user friendly and we encounter problems.
Miles S.
Verified UserRetail · 2-10 employees
The future of how small businesses survive
Using this system allows you to provide a customer experience on par with, or even better than, what is expected from a successful business in the 21st.
- Feature laden
- and they are still developing more music store specific features
- One customer data base, one inventory database
- Integrated POS system, integrated Wed Store, integrated repairs system
- Then add on: integrated short term rentals, rent to own with auto pay, layaway, email marketing abilities, gift card ability, coupon ability, push products to Reverb ability, create and save quotes under a customer name, track store account balances and apply to transactions, purchasing lists by vendor populated with qty triggered items and with and easy receiving and item costs updating
- Outstandingly responsive customer service
- Still waiting on the private lesson feature =( But it is in development and it sounds like it will be finished Spring of 2018
- Would be great to see invoicing against a quote so I could do school business with schools requiring a PO number on an invoice for payment
Tee A.
Verified UserArts and Crafts · 2-10 employees
Great System for Small Business
By going to a cloud based system I am able to keep inventory updated when I am at a trade show or selling product online. The integration with Notions Marketing is a time savor. I no longer have to manually add price, description or photos. Everyone comes over when I place my order with Notions. The ability to download data to excel, make changes then upload it back to Rain is simple and makes mass updates seamless.
- As a small business it is difficult to manage technology without an IT Department
- I wanted to take my business online and struggled to find a solution that was affordable, easy to use and had good customer support
- RAIN not only met my goals but exceeded them
- Their customer support is what sets them ahead of their competition
- There are a couple of features I wish they would improve on
- The most important to me are Customer Rewards
- It doesn't allow online orders to use their rewards and the accrued reward is a dollar amount they can spend when I need it to be a % off
Switched From
I wanted to take my products online with ease.
Why they chose it
"They offered a product that met both my retail instore POS needs but also got my business online without much effort. The implementation came with a web design, importing existing data from my old system and was most affordable for a business of my size."
Molly H.
Verified UserTextiles · Self-Employed
Rain/LikeSew vs GoDaddy
I am glad I took the plunge, put in the work, with the help of friends, and moved the shop over to Rain/LikeSew this past summer. It was worth the hard work and effort. I can now offer my customers specials and appreciation programs, keep up with inventory and manage files more efficiently.
- LikeSew is more precise at managing my inventory and handling the day-to-day business of running my fabric store than GoDaddy ever was
- I now know exactly how much inventory I have on hand and it's value and what categories it falls into
There could be some improvements in the email marketing program and the inventory receipt areas
Switched From
I had no control over inventory management and it was time to renew my GoDaddy products.
Why they chose it
"I had used Shopify at a friends business and I didn't like it."
Alexis M.
Verified UserArts and Crafts · 2-10 employees
Do Not Recommend
Terrible experience. The onboarding experience was terrible. It felt like they cater more to folks who don't know how to use technology. As an IT professional and website designer, they were too basic, and they struggled to understand basic tech and web dev questions. The website builder is trash, overpriced for what you get, and the onboarding process wastes time.
I tried hard to dig down deep to find a positive, but I genuinely disliked the whole journey
- The website builder was terrible
- They charged a ton of money to do no website design and then presented a trashy website builder that does not let you edit the style/design of your site
Why they chose it
"My mom, who has a technology fear, was pursued by a user who had Rain POS prior."
chris t.
Verified UserBusiness Supplies and Equipment · 2-10 employees
rain over promised under way under deliver
at first, they are great but once they figure u are too far to turn back they seem to vanish trying to get answers call one day it might be two days later you get a call back no one seems to care how things are going i my self have a issue with my favorites list the acknowledge there is a problem yet to get it fixed 6 weeks latter
- local and they sell it like its great when min reality it needs so much work
- their customer service sucks and that is putting it nicely
Switched From
forced to they discounted it we had no choice after only having about a year
Why they chose it
"local and sounded great for our two locations and onsite repairs for tecs"
Aurora S.
Verified UserRetail · 2-10 employees
Taking Full Advantage of Rain is a Big Job
I haven't taken advantage of online retail or marketing. I just don't have the time to set up and implement these features so overall the price has not been worth it for me. The website builder is so bad that I am looking for another alternative but the initial setup fee was so high it really does sting to switch to another provider (maybe that was the point).
- Rain was sold to me and my music store as an all in one solution for POS, website, online sales, marketing, job orders, repairs, rentals, the whole nine
- I love the POS and inventory part
- The site is a little laggy to start and then everything works super fast
- Most things in this realm are intuitive
- The onboarding cost was kind of high and I don't feel like I got that much out of it
- The trainings were unnecessary and could have easily been done with a video
- I really, really, really hate the website builder
- They set up my website as close as they could match to my previous one from Wix and they did a pretty good job (although I discovered some mistakes that were pretty bad, such as the wrong phone number for my store, they were easily fixed by me) but I am frightened of doing anything to it beyond changing the text
- I would say their web builder UI/UX is straight out of the 90s but that even the 90s had the concept of draft and publish
- EVERYTHING you do on the website builder is IMMEDIATELY live and there is no way to revert to an early version without contacting them
Why they chose it
"I got a postcard in the mail and called up. The sales pitch was good and it had more features specific to music stores and at the time I liked the idea."
Travis T.
Verified UserMusic · 2-10 employees
Excellent for Music Stores!
Overall we have been extremely pleased with our choice to switch to Rain in 2018 for our point of sale and website. The product is incredibly user friendly, can be used on any device (not tied to a license on one desktop machine like other systems) and support is great. One area other shops have asked us about is QuickBooks exports. We don't use that much, but other stores seem to be very reliant on those exports, which they say are lacking in Rain. Again, not a direct complaint from me, but one that I hear about on industry forums & from direct messages. We were a somewhat early adapter of Rain in our industry and are relatively connected in our industry & repair organization, so we seem to field a lot of inquiries about the program. We have recommended the product to quite a few other shops and want to make sure that it fits their accounting needs as well.
- We've had a great experience thus far using the Rain point of sale program
- The initial training was extremely in depth and helped us grasp all of the features before implementation
- We love the product integration with Reverb
- com and the fact that our inventory remains cohesive across online and in-store platforms
- Online & phone support is quick & helpful
- Rain has also been very helpful designing and updating our website, which is tied into the point of sale
- They are constantly improving, updating and listening to customer suggestions to make their product even better
- One feature that is extremely helpful in our industry (music store) but missing from Rain, is a Maintenance Agreement/Service Contract module
- We were disappointed it was not available when we switched to Rain, since we used that feature daily with AIMsi
- We have found some halfway workarounds in Rain, but would like a more robust integrated module
- Ideal features would be: MA identifier on serialized instruments in Work Orders module, ability to auto-send renewal emails to customers when their annual MA is expiring, MA batch operations for large inventories of instruments (many of the schools we service have 200-400 instruments that we maintain on MA's annually)
Switched From
AIMsi was very antiquated and not user friendly. Support was spotty and typically condescending. At the time there was no seamless website integration and we were tied to licenses on desktop machines. That is not very useful when we're on the road at a school and need to access our POS.
Why they chose it
"Overall features: website/online platform integration, ease of use, extensive initial training and mobile friendly platform."
Rochelle C.
Verified UserRetail · 2-10 employees
Disappointing POS
The beginning experience was great, but now we are running into problems and there is really minimal help. This system has a very high monthly fee, and I really don’t feel like it’s worth it.
- We really like that it is a cloud based POS
- You don’t really need to call support in the beginning because you are new and learning the system but once you get setup and start noticing glitches you cannot get a hold of anyone
- They also do not have support evenings and weekends
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