ScreenConnect
Review of ScreenConnect Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
Overview
About ScreenConnect
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Customer Reviews
See why people love ScreenConnect
Chris H.
Verified UserInsurance · 201-500 employees
Great Remote Assist Tool With Powerful Features
Overall, I like it and I would recommend it.
- I like that it’s easy to install, the UI is decent and technical
- There are tons of features and more than 1 way to do things
- Being able to go “backstage” and run commands, manage data, change settings, etc
- It was a little buggy sometimes but all software has bugs
- There are times I wanted features to work or be implemented like remote printing, separate displays into different windows, record a single screen at a time if there are multiple monitors
Why they chose it
"Bundled with other services with ITSUPPORT247/ConnectWise"
Lorenzo K.
Verified UserInformation Technology and Services · 11-50 employees
Strongest Remote Access Tool in the Game
Overall, my experience has been very positive. We use Screenconnect to connect to sessions from NinjaRMM and that integration is seamless. Privileged Access Management is not only easy to setup, but offers deep configuration options to allow automatic execution of elevated prompts. Screenconnect blows it's counterparts out of the water, and there is no contest to what tool I would rather use.
- Screenconnect is an incredibly mature product with an expanding set of features and customization that can sometimes surpass other products in the Connectswise stack
- Between reliable connectivity to endpoints, support for PAM, and strong reporting, it is my team's favorite remote connection utility
- Support is occasionally poor, but I believe this is a Connectwise issue that has been longstanding
- Features are sometimes changed without too much notice, leading to confusion from technical resources
Switched From
Security concerns, support for more features, PAM.
Verified Professional
Information Technology and Services · 11-50 employees
Easy to use
Information Technology and Services
- Work great , fluid and full of features Love it
- Sometime it take client some time to come back online
Allen F.
Verified UserInformation Technology and Services · 11-50 employees
ScreenConnect can get the job done
ScreenConnect got the job done. That was the extent. It was a nice tool to implement quickly but I do not recommend it for long term use especially if you expect company growth in the future.
- It was easy to use and provided the basics of what was needed to support our machines
- It had enough structure to make it easy to onboard
- It sometimes felt that it had too many guardrails and left me wanting to be able to do more
- When compared to other products, it felt lacking
Switched From
We needed to deploy a solution managed by us and not an MSP.
Why they chose it
"We needed something quick and supported by our MSP who was using Connectwise Automate."
Patrick S.
Verified UserHealth, Wellness and Fitness · 51-200 employees
A remote support tool that just works
I have been through many implementations, the most recent of which was a month ago. They are all fairly consistent and with each one they provide an implementation specialist that will help answer questions.
- Their software works well with most every operating system and internet connection I have ever tried it on
- Using this service internationally, also works well and it includes all of the tools I have ever needed when supporting a user remotely
Their documentation is awful and the turnover at ConnectWise leaves the inexperienced staff a little over their heads when it comes to complicated configuration needs/issues
Switched From
Their software did not handle UAC prompts and it was not stable. We often found computers where the software was not running and it prevented us from effectively supporting the user.
Why they chose it
"Their remote support tool wasn't as polished."
Mitch C.
Verified UserInformation Technology and Services · 11-50 employees
Great Product, Good Company
Its been Great, Its Easy to Use and train new techs on how to connect, run scripts, and setup software.
- It works great
- It lets us Connect to Our Clients Computers and run scripts and repairs, The Customer Support is also very easy to connect to and very helpful
- Sometimes the Agent Doesnt install properly and we have to contact support
- The Only other Con I can think of is the site will go down about once a month but it is normally resolved fairly quickly
Switched From
Price and security, We needed a better rmm product.
Luis N.
Verified UserHealth, Wellness and Fitness · 501-1000 employees
An excellent remote software tool
Our general experience with ConnectWise ScreenConnect has been great we are able to connect to our users machines transfer files, run scripts and commands seamlessly with great support for multiple monitors and perirpherals
Screenconnect is simple to use and provides powerful and easy to use tools like remote desktop, running powershell scripts, command line scripts, software deployment and more
the UI can look better it looks a little dated but the functionality is very good, it is also easy to deploy using an agent
Why they chose it
"Pricing and more features also teamviewer has had vulnerabilities in the past"
Andrew P.
Verified UserInformation Technology and Services · 2-10 employees
Fantastic tool for remote support
Overall this platform is still one of the strongest in the market with its scripting ability as well as the ability to reboot and wait for a client
- Ease of use Installation simplicity Customisation and unattended remote support
It has some weakness with the connectwise home setup and is clobbered together with other poorer solution's
Switched From
TeamViewer cost had gone up drastically as well as the breaches they had it wasn't a good fit
Why they chose it
"It's a better product and was priced competitively"
Verified Professional
Computer & Network Security · 11-50 employees
The best there is
Computer & Network Security
Multi-monitor support, low bandwidth support, toolbox, chat, wake lock, extensibility, cross-platform, everything you could want in a remote support tool
On-prem was retired, cloud was not as customizable, also not great that it got bought by ConnectWise and rebranded to Control
Switched From
Needed something that would work without connecting to client VPN
Harmz S.
Verified UserEducation Management · 501-1000 employees
THE perfect alternative to Anydesk or TeamViewer.
Great app, super easy to deploy. We had some follow up emails from our trial from someone at ConnectWise to check in which was a nice touch, and the whole process from start to finish was really really smooth.
- ScreenConnect is incredible
- The process of deploying to various endpoints is super easy via Intune - just build the app from the admin portal and deploy the MSI file
- Being able to disable guest input is super handy when providing remote support to users who continue working whilst you're trying to make a fix
The admin panel isn't the clearest - turning off features like the desktop preview images should be far easier, we had to do some Googling to find out how to do it as it feels like an invasion of privacy
Switched From
Teamviewer became horrifically expensive when managing over 500 devices, to add an extra 500 was horrendous and they would only allow this if we renewed our contract for an additional 2 years. Managing the install via Intune of Teamviewer has become a massive chore too - some devices for some reason fail to load the app which is annoying when trying to remotely manage and support users.
Why they chose it
"AnyDesk is great, however the ability to build your own app for your environment is the worst experience we've ever had. The build tool is slow, seems to forget half of the options you'd selected and unattended access was painful. I don't know who at AnyDesk signed off on the tool, but it needs to be removed."
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