Spiff
Review of Spiff Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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Customer Reviews
See why people love Spiff
Lydia W.
Verified UserEducation Management · 51-200 employees
Really amazing
Verified reviewer
- It's so much better then Xactly, the incumbent
- It's clean, easy to use and the team loves it
- Sometimes it's hard to get a breakdown on a specific deal
- The granularity of reporting could be better
Switched From
Xactly was full of bugs! literally $1000s omitted in errors.
Darby C.
Verified UserBanking · 501-1000 employees
Phenomenal sales team tool
Overall experience has been phenomenal. Spiff is an invaluable tool for our sales teams on an organizational and individual level.
- Spiff has been amazing for tracking and calculating commissions
- The interface is simple and intuitive once you are up and running and is a gamechanger for tracking commissions and forecasting and goal setting
- It makes setting sales team goals much more transparent and less nebulous and allows our organization to easily track commission payouts as well as year end incentives for our other employees
- The Salesforce integration has a bit of a learning curve, but that is why we have technical people who know how to do that
- Once it is integrated, it is very easy to use
Verified Professional
Sports · 1001-5000 employees
Weekly Spiff User
Sports
- The ability to (more) accurately track the commission I make monthly
- It does not always pull in all the information from salesforce
Alexander S.
Verified UserComputer Software · 201-500 employees
Clean, Simple and effective
Overall exactly what I need. Intuitive, simple and with right sales ops team removes all commission headaches and spreadsheets
Removes all questions on commission, plans incentives and gives everyone clear overview of what they earn based on varying performance
- It can be consuming to set up based on how complicated your comp plans are
- Will require sales ops and support
Spencer K.
Verified UserComputer Software · 501-1000 employees
Finally I can see accurate commissions!
It is amazing and creates a very helpful gap between the Sales and Finance team.
- I love how I can always be up to date on my commissions without having to do the math myself
- I still keep track of my commission myself to double check but Spiff has been great
- I used to not like that there wasn't an app for Android
- but there is now and I love it
- Thank you guys
Peter M.
Verified UserComputer Software · 201-500 employees
A different company under Salesforce
Unfortunate timing for us with the acquisition but it’s fair to say we are the first to experience the shift of Spiff.com under Salesforce. Having done my research on Salesforce M&A strategy they appear to follow a similar pattern of acquiring the #2 option in the market and amplifying sales across their existing customer base. As you can imagine, a rapid influx of sales as they pivot to driving sales through the existing customers of Salesforce which very quickly overwhelmed them and the cracks start to form in implementation and ongoing support. It’ll take them 12-24 months to get on top of things as they churn out their talent and need to rebuild the lost knowledge. This is especially painful because you rely on their success team for items you would expect to be self-managed through an admin portal, thus the lost talent is going to be a major issue. We’ve been pushed to move on to the latest platform of Spiff.com which has been positioned to us as “not really ready” but you can imagine this was a key part of the acquisition strategy and they’ll be moving forward with it prematurely, fixing on the fly and/or rolling back until it’s stable. It’s worth stating the obvious here but this is commission software that, when errors occur, greatly impact the revenue operations team and eventually the general morale of the sales team. You could argue that one month of errors is somewhat acceptable but a second month with the same errors is simply unacceptable and a third month was enough for us to have to take our business elsewhere. And despite Spiff acknowledging these issues, they simply pointed to the 2 year contract with the expectation of us continuing to partner with them. If you need an example of this, just look at SFDC CPQ, previously Steelbrick. An application that has had little to no innovation and has become a bundled offering in the SFDC suite of tools. We have pivoted to Dealhub in this area for that reason. Our move to CaptivateIQ is a breath of fresh air and what required days/weeks of internal discussions at Spiff.com is something we are simply able to manage ourselves. The sales team are happy again and our rev ops team is no longer consumed by a single application. Glad we pulled the plug when we did before we realised churn in our organisation attributable to Spiff.com (sounds extreme but it had become a major issue in our employee surveys). Happy to speak to anyone privately before you make a decision on a commission tool for your business given how in depth our knowledge is in this area. For example, on the surface Spiff.com and CaptivateIQ appear to be very similar but the sync time from SFDC to Spiff.com is ~2 hours so an AE is unable to see wins in real time.
- A decent set of folks trying to do the right thing if they had the bandwidth
- Terrible customer support which they admitted was a symptom of the acquisition
- Same issues month in and month out impacted the morale of our sales org significantly
- Our rev ops team has since implemented CaptivateIQ and the difference in the quality of the product and service is night and day
Frederick A.
Verified UserComputer Software · 501-1000 employees
Been looking for this for 6 years
It's been fantastic overall. The support is good, the product is easy, it's aesthetically pleasing, and it solves the biggest thing occupying a sales guy's mind: what am I getting paid?
- Massive time savings and puts my mind at ease
- If there are disputes between what I think I am owed and what the company thinks, it's visible at all times and I can raise attention to it
- Now it's nobody's fault but mine if I don't get paid what I think I should
- nothing, yet
- An ability to refresh the sync between Salesforce a little more often might be nice
Joshua B.
Verified UserTelecommunications · 201-500 employees
Clear Commission Software for Sales Reps
Verified reviewer
I love how Spiff lays out the specific commission amount for each pay period, so there's no confusion about what you'll earn for a month's commission check
I wish the commission breakdown was a little more detailed for each sale, so we know exactly why we're getting paid a certain amount on a deal
Francisco A.
Verified UserComputer Software · 201-500 employees
Great way to stay on top of your commissions almost in real time.
Knowing where exactly I stand commission wise in an always up to date fashion is invaluable and Spiff helps achieving it with ease and clarity.
- Knowing where I stand all the time from a commission standpoint is a great advantage, taking away surprises and allowing me to anticipate problems as well as identify errors or mistakes
- Easy overall view of the values with drilldown on details and the possibility to report problems
- Lack of filtering by date, for instance, all earnings this quarter, last quarter, this year
- The ability to export the information would be helpful as well
Matt D.
Verified UserComputer Software · 201-500 employees
Spiff has helped me know that I am getting paid correctly
It has been very easy to use so far and the team has been very good at getting us set up and answering questions that we have.
It is easy to use and really helps me keep an eye on commissions and know if I am getting paid what I should be
- I just wish I had been using it longer because I am still learning how to use it
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